kands6191 Posted November 24, 2018 #201 Share Posted November 24, 2018 For those who saw my earlier posts about the price change problem, I got a great resolution with Facebook Message. They asked for the screen shot and my reservation number. She said she could see the issue and offered an OBC for the difference. I am very happy for the resolution and the OBC was posted to my account immediately. 1 Link to comment Share on other sites More sharing options...
kimberlym4 Posted November 24, 2018 #202 Share Posted November 24, 2018 I have been trying on and off to add some of the Black Friday beverage package deals on-line with no luck. Now on hold for 35+ minutes. Anyone else been on hold tonight? Any idea how much longer I might be waiting based on your experience tonight? 1 Link to comment Share on other sites More sharing options...
kimberlym4 Posted November 24, 2018 #203 Share Posted November 24, 2018 Ok - I was merged into this thread - so sorry for redundancy. I wanted to note that I finally hung up at 52 minutes. But I had figured out the website while I was waiting. I have three rooms all in my name. I was trying to buy for multiple rooms. I had to purchase and check out one room at a time - even though all rooms all show up in my cruise planner. I kept getting errors when I tried to add multiple people's packages to my cart. Good. Night. Link to comment Share on other sites More sharing options...
Howie411 Posted November 24, 2018 #204 Share Posted November 24, 2018 So I called RC to ask which excursions were on sale and they couldn't even tell me. The guy was basically like well you will know if it was on sale if its not the same price tomorrow. How helpful..... Link to comment Share on other sites More sharing options...
RhinoMomIL Posted November 24, 2018 #205 Share Posted November 24, 2018 1 hour ago, kimberlym4 said: I have been trying on and off to add some of the Black Friday beverage package deals on-line with no luck. Now on hold for 35+ minutes. Anyone else been on hold tonight? Any idea how much longer I might be waiting based on your experience tonight? I am on hold right now. What I can't figure out is I have 3 bookings, two staterooms only have one adult, one stateroom has 2 adults. I'm trying to take advantage of the BOGO 50% off Deluxe beverage package for the one cabin with two adults. I put it in my cart but it's still $52/day and it states that the price reflects savings. How is that 25% off? If I go into one of the other bookings it's still $52/day for one adult. I was pretty sure it was already $52/day before the "sale". Anyone know? Link to comment Share on other sites More sharing options...
Clarea Posted November 24, 2018 #206 Share Posted November 24, 2018 3 minutes ago, FriscoTxMom said: I am on hold right now. What I can't figure out is I have 3 bookings, two staterooms only have one adult, one stateroom has 2 adults. I'm trying to take advantage of the BOGO 50% off Deluxe beverage package for the one cabin with two adults. I put it in my cart but it's still $52/day and it states that the price reflects savings. How is that 25% off? If I go into one of the other bookings it's still $52/day for one adult. I was pretty sure it was already $52/day before the "sale". Anyone know? They will give you some BS about the 25% being deducted from some "regular" price. You're likely not going to get the package for any less than the website says. 1 Link to comment Share on other sites More sharing options...
kimberlym4 Posted November 24, 2018 #207 Share Posted November 24, 2018 Read just above while you are waiting on hold. Creative advertising. And annoying. 1 Link to comment Share on other sites More sharing options...
RhinoMomIL Posted November 24, 2018 #208 Share Posted November 24, 2018 2 minutes ago, Host Clarea said: They will give you some BS about the 25% being deducted from some "regular" price. You're likely not going to get the package for any less than the website says. Thank you - I definitely don't want to wait another hour on hold to find out I'm not getting any help but if it was already $52/day how is it $52/day with the 25% off? It's aggravating. Link to comment Share on other sites More sharing options...
Clarea Posted November 24, 2018 #209 Share Posted November 24, 2018 4 minutes ago, FriscoTxMom said: Thank you - I definitely don't want to wait another hour on hold to find out I'm not getting any help but if it was already $52/day how is it $52/day with the 25% off? It's aggravating. Standard operating procedure with Royal Caribbean. Ignore any "percent off" numbers, they just make those up. Just look at the bottom line. 2 Link to comment Share on other sites More sharing options...
Tracy Po Posted November 24, 2018 #210 Share Posted November 24, 2018 I have been on hold for two hours and 40 minutes. I don’t think anyone is actually still at the office. 😢 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted November 24, 2018 #211 Share Posted November 24, 2018 It's all very clear. Do I have to explain drink package prices again? If you take the angular velocity of earth on the night after your cruise starts, subtract the moon's diameter divided by pi, add 680 if it's Friday today, divide by 1.166727 it's very clear the price is $52 each for your cruise. 1 3 Link to comment Share on other sites More sharing options...
Wilson Posted November 24, 2018 #212 Share Posted November 24, 2018 FINALLY able to use the cruise planner. Purchased the Ultimate Dining pkg for $126 per person for our 2019 New Years eve sailing. All other Black Friday pricing was more than we paid in the past few weeks. Link to comment Share on other sites More sharing options...
Tracy Po Posted November 24, 2018 #213 Share Posted November 24, 2018 I gave up at 3 hours, 52 minutes, after my husband said there was obviously nobody in the office, as no self-respecting business would leave its customers on hold for nearly three hours. Then he said, “Why don’t you go on Cruise Critic and just slam them?” HAHAHAHAHA!!!!!! 🤣 Link to comment Share on other sites More sharing options...
inlinesick Posted November 24, 2018 #214 Share Posted November 24, 2018 OMG!!!!! Black friday sale premium drink package......50$ as usual..... Link to comment Share on other sites More sharing options...
Tracy Po Posted November 24, 2018 #215 Share Posted November 24, 2018 Now they are saying the offices are closed and to call back during their regular business hours. They REALLY don’t want to sell me a beverage package. Link to comment Share on other sites More sharing options...
starrcards Posted November 24, 2018 #216 Share Posted November 24, 2018 9 hours ago, twangster said: It's all very clear. Do I have to explain drink package prices again? If you take the angular velocity of earth on the night after your cruise starts, subtract the moon's diameter divided by pi, add 680 if it's Friday today, divide by 1.166727 it's very clear the price is $52 each for your cruise. Does that mean pi are round? Link to comment Share on other sites More sharing options...
Clarea Posted November 24, 2018 #217 Share Posted November 24, 2018 2 minutes ago, Tracy Po said: Now they are saying the offices are closed and to call back during their regular business hours. They REALLY don’t want to sell me a beverage package. Try calling and selecting the option to book a new cruise. That part is supposed to be open 24 hours. Link to comment Share on other sites More sharing options...
Wilson Posted November 24, 2018 #218 Share Posted November 24, 2018 Black Friday pricing extended. Link to comment Share on other sites More sharing options...
cpayne Posted November 24, 2018 #219 Share Posted November 24, 2018 No discounts on anything showing for our 3/3 8 day on RCL to Cuba. This sailing has been sold out for months so I guess they assume due to supply/demand they don’t need to offer us any discounts? 😥 Link to comment Share on other sites More sharing options...
Biker19 Posted November 24, 2018 #220 Share Posted November 24, 2018 8 minutes ago, cpayne said: No discounts on anything showing for our 3/3 8 day on RCL to Cuba. This sailing has been sold out for months so I guess they assume due to supply/demand they don’t need to offer us any discounts? 😥 I see plenty of cabins. Also, plenty of close in sailings are sold out yet some items in the planner do go on sale - planner sales are not cabin availability dependent. Link to comment Share on other sites More sharing options...
cpayne Posted November 24, 2018 #221 Share Posted November 24, 2018 Interesting bc a wk or so ago it was sold out. Final payment is due Dec 2. I wonder if some people have let their cabins go now that this date is fast approaching. Link to comment Share on other sites More sharing options...
wayne_trisha Posted November 24, 2018 #222 Share Posted November 24, 2018 What a bunch of crap. BOGO 50% but costs just as much as presale prices. Not $900 when only one us drinks. Link to comment Share on other sites More sharing options...
Tracy Po Posted November 24, 2018 #223 Share Posted November 24, 2018 52 minutes ago, Host Clarea said: Try calling and selecting the option to book a new cruise. That part is supposed to be open 24 hours. SUCCESS!!!! Thanks Bob! Link to comment Share on other sites More sharing options...
Clarea Posted November 24, 2018 #224 Share Posted November 24, 2018 Just now, Tracy Po said: SUCCESS!!!! Thanks Bob! Thanks for reporting back, glad to hear that still works. Link to comment Share on other sites More sharing options...
marise Posted November 24, 2018 #225 Share Posted November 24, 2018 Where can I find these? Are there any? Link to comment Share on other sites More sharing options...
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