Jump to content
Cruise Critic Community
jh1809

An Unexpected Bonus

Recommended Posts

I received a reminder from P&O today that the balance on my next cruise needed to be paid within the next 14 days. So I clicked on the link to P&O's website that was included in the email, so as to pay the balance. I entered my details, and then it informed me that I couldn't pay my balance online because I had booked through a travel agent. That was odd, because I had booked when actually on a P&O cruise. I then dug out my original booking confirmation email from back in September 2017 to check what the phone number would be if I paid that way. Only then did I realise that the balance that P&O were asking for was £590 less than that shown on the booking confirmation.

 

By this point I thought that P&O must somehow have attached my booking reference to someone else's booking. So I rang them up. I was told that booking on board is the same as booking through a travel agent when it comes to paying your balance online - presumably because you hadn't made the original booking yourself through their website or by phone. It would help if they told you that in their booking confirmation! The woman I spoke to also insisted that I had already paid £590, and I wasn't going to argue. So I paid a balance that was not much more than 50% of what I had expected to have to pay, and am a very happy bunny! :) 

Share this post


Link to post
Share on other sites

I can only think that when you booked on board, they put the booking through to your previous agent.  That's what they did for us.  I ended up with extra discount from the agent.

Share this post


Link to post
Share on other sites

When I book on board I always transfer the booking to my TA to take advantage of further discounts. Sounds like that is what has happened.

Share this post


Link to post
Share on other sites
18 hours ago, jeanlyon said:

I can only think that when you booked on board, they put the booking through to your previous agent.  That's what they did for us.  I ended up with extra discount from the agent.

I've always booked direct, so didn't have a previous agent.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • 2019 Cruisers' Choice Destination Awards
      • Forum Assistance
      • SAIL-AWAY GIVEAWAY - Enter for a chance to win a 7-day Caribbean cruise for two!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...