No AC on Anthem of the Seas

[ONECRUISER]

2 hours ago, The Sunset Glow said:

I thought I had been bounced to a different board. The train and zoo talk is really off topic.

 

I really think the affected passengers have been treated so unfairly. For what they went through I think they should have also received a 50% FCC in addition to more OBC than they got. I feels so bad for them.

 

All of you affected should blast their FB page repeatedly. That gets people's attention more than anything else. Keep up the fight and good luck!

Don't think they will ever get publicity and Royal isn't going give everyone a larger settlement as group. Not going happen. Individually the ones effected most might get more, maybe some credit towards a future cruise but doubt anyone is going get a big refund or in mass.  

[The Sunset Glow]

6 minutes ago, ONECRUISER said:

Don't think they will ever get publicity and Royal isn't going give everyone a larger settlement as group. Not going happen. Individually the ones effected most might get more, maybe some credit towards a future cruise but doubt anyone is going get a big refund or in mass.  

 

I agree. They’re probably SOL but I would still try. It’s so unfair. 

[Milwaukee Eight]

1 hour ago, Loonbeam said:

Okay reality check time...

 

First, I completely agree vis-a-vis Oasis compensation what they gave is completely unfair to Anthem passengers (about 10 percent of Oasis was affected, sounds like about same on Anthem - although I have to admit in most cases I would rather have a hot cabin than noro).   But if Noro was 100 percent of fare, this is worth at least 50 percent, in my opinion.   I also think they should have canceled the cruise or paid to disembark passengers in affected cabins.  But none of these things happened.

 

With that said, three key points.

 

1>  RCCL doesn't care.  No company does.  They don't really 'care' about the Oasis either.  What they do care about is image, the Oasis made the news, so they put out compensation to look good.   It's a financial decision, namely, will what we spend in compensation cost us less than the risk of reduced bookings.  They did not make the same decision for the Anthem, and unless the exposure changes they are not going to change.

 

2>  The way media works, its not likely the exposure is going to change to a significant level.  You might get some spray on FB or twitter but that's not going to change exposure significantly.

 

3>  About 300 people were probably significantly impacted.   That's an infinitesimal fraction of their cruising population.  Except in maybe a rare circumstance, which will be handled privately, they really don't care if 300 people book again.  They would like you to, but right now filling ships is not a problem.  This is true of most lines, btw.

 

What this means in reality is that the offer of compensation is not likely to change.  Which means each person has to make a decision on how they want to react.  There's no right answer.  For me, since I was not on this cruise and therefore not directly impacted, I'm not changing my RCCL plans for now (because I really want to see the Oasis), but if something were to happen on the Oasis, I would definitely be more of a gadfly on board now regarding repairs, compensation or alternatives...   Honestly, if I were treated this way directly?  I would at least check out other lines.

 

 

 

Again, I would be very UNHAPPY if we had no AC in our cabin. 

 

Comparing the Anthem to what happened on Oasis is Apples to Oranges. Just not the same. Oasis affected all cruisers one way or the other. Missed two ports and cruise cut short. People were quarantined to their cabins. 

 

Compensaition comparisons between the two ships IMHO is not practical. 

 

Do i I feel the compensation for those affected with no cabin AC is just. No

[Loonbeam]

1 hour ago, Milwaukee Eight said:

 

Again, I would be very UNHAPPY if we had no AC in our cabin. 

 

Comparing the Anthem to what happened on Oasis is Apples to Oranges. Just not the same. Oasis affected all cruisers one way or the other. Missed two ports and cruise cut short. People were quarantined to their cabins. 

 

Compensaition comparisons between the two ships IMHO is not practical. 

 

Do i I feel the compensation for those affected with no cabin AC is just. No

Fair point, I thought they only missed one port, but also the whole ship got the credit.  I still think 50 percent to those affected specifically is fair.  But what I think doesn't matter to RCCL, for them its the math.

 

[Milwaukee Eight]

31 minutes ago, Loonbeam said:

Fair point, I thought they only missed one port, but also the whole ship got the credit.  I still think 50 percent to those affected specifically is fair.  But what I think doesn't matter to RCCL, for them its the math.

 

Two. We’re not permitted off the ship in Jamaica and totally missed Cozumel. Cruise shortened by a day. 

[gatour]

37 minutes ago, Loonbeam said:

Fair point, I thought they only missed one port, but also the whole ship got the credit.  I still think 50 percent to those affected specifically is fair.  But what I think doesn't matter to RCCL, for them its the math.

 

Actually they missed two ports, Jamaica and Cozumel, and the cruise was cut one day short.  Both of these factors affected everyone aboard the ship even if they had nora or not.

 

I was impressed that Royal gave full refunds vs a future cruise credit.

 

In regards to the AC breakdown, I was disappointed that Royal didn't give a bit more compensation.  I was on neither cruise just followed the reports etc.

[healthworker]

Just want to comment about how compensation for "uncomfortable circumstances" has gone downhill.In 2006 I got the norovirus on grandeur 7 day cruise. It was not any sort of epidemic, I am not aware of others who were affected. I went to medical,they gave me a shot, and  I was quarantined for 48 hours. Had unlimited room service and cabin movies. My husband had to check in with medical following few days to make sure he was ok. Young kids were in connecting cabin.  A few days after we got home, we each received a future cruise credit of $400.  I was the only one who got sick.  We asked for nothing. 

 

Fast forward to 2017.  Jewel of the seas Med cruise.  Black water coming out of our sink.  They told me it wasn't anything to worry about.  I said what to do if we get sick.  They told me to go to medical if I was worried.  I said why should I go if I am well? (just to pick up some disease??).  They kept telling me to go to medical so I would leave guest services!  We used bottled water for the rest of our trip.

 

Just want to get to diamond with RC and then I will cruise celebrity. 

[mugtech]

6 hours ago, John Reid said:

It takes a lot to laugh, it takes a train to cry.

Classic Bob Dylan, always right on time.

[Duffys wife 1957]

3 hours ago, healthworker said:

Just want to comment about how compensation for "uncomfortable circumstances" has gone downhill.In 2006 I got the norovirus on grandeur 7 day cruise. It was not any sort of epidemic, I am not aware of others who were affected. I went to medical,they gave me a shot, and  I was quarantined for 48 hours. Had unlimited room service and cabin movies. My husband had to check in with medical following few days to make sure he was ok. Young kids were in connecting cabin.  A few days after we got home, we each received a future cruise credit of $400.  I was the only one who got sick.  We asked for nothing. 

 

Fast forward to 2017.  Jewel of the seas Med cruise.  Black water coming out of our sink.  They told me it wasn't anything to worry about.  I said what to do if we get sick.  They told me to go to medical if I was worried.  I said why should I go if I am well? (just to pick up some disease??).  They kept telling me to go to medical so I would leave guest services!  We used bottled water for the rest of our trip.

 

Just want to get to diamond with RC and then I will cruise celebrity. 

 

[John Reid]

2 hours ago, mugtech said:

Classic Bob Dylan, always right on time.

Don't say I never warned you when your train gets lost!

[ReneeFLL]

On 1/24/2019 at 7:11 PM, xpcdoojk said:

So, if you are never going to cruise RCI what difference does it make?

 

jc

What a dumb question. It matters because they paid money for a nice vacation and what they got was total crap!

[Milwaukee Eight]

8 hours ago, ReneeFLL said:

What a dumb question. It matters because they paid money for a nice vacation and what they got was total crap!

Total crap?  Wow

 

i thought most only had about 50% of nights with AC issues. 

[gaylemh]

1 hour ago, Milwaukee Eight said:

Total crap?  Wow

 

i thought most only had about 50% of nights with AC issues. 

I was on the ship with a lot of my friends in different cabins on different areas of the ship.  Some had no problem, some only had a problem a couple of nights, and some had a problem for 4-6 nights.  The ac was only out in a few areas of the ship, but in those areas the temperatures were going to over 80 in the cabins.   From talking with others on the ship it seemed like the front area of the midship cabins were getting it the worst.  Cabins on the upper decks 8-13 before and after numbers 200 and 600 were getting hit the hardest and theirs were out the longest.  It was warm in the elevators, but bearable for a short time, and 270 was warm, but not unbearable, people were still going to the shows there.  The theater was very cold, at least where I was sitting. I had to go back to my cabin for a sweater.  Music Hall and casino were fine and packed every night.  The rest of the ship was normal temperature. I'm guessing, but it could have been about 25% of the ship that had a problem - some much worse than others, especially those in midship inside cabins.

[John Reid]

Just in case corporate has overlooked explaining to us . . .

Mr. Bayley, Mr. Fain, et al:

 

On the off chance that you or your staff monitor this board, please consider reading what follows. Please respond to any aspects of the summary so those affected by the failure of air conditioning on the 1/6/19 cruise will have access to some answers. We have not been able to get them while on the ship nor from RCCL representatives upon our return.

Do I/we realize that mechanical failures happen no matter what level of maintenance is maintained? Definitely.

Do I/we believe that the workers on the ship were doing everything possible to correct the problem? Definitely.

Do I/we feel that we were intentionally under-informed and given patently false representations of the status of repairs. Definitely.

Do I we feel that we were stonewalled to remove us from the ship with as little push-back as possible? Definitely.

Do I/we believe that the compensation is not appropriate for six nights of awful conditions? Definitely.

Do I/we believe that in you hearts you know it is not near appropriate? Well, I do. 

 

Six days of extreme discomfort. 

Three days of the Captain assuring us that repairs will be completed during the evening and thanking us for our patience and understanding.

Four days of Customer Service stating that work is in progress and should be rectified soon.

Two days of customer service telling us that “Miami is aware of the situation” and it would be in their hands.

Several days of your on-shore customer service agents telling passengers that they should have resolved things on the ship. Quite a Catch 22.

 

On day three of the situation, I tried to think of how I could get a straight answer. I cruise RCCL often, and I am a Navy veteran. Some contact ideas came to me. On my first try, I got the truth. The exact words told to me, “If I told you that this would be fixed today or tomorrow, I would be lying.”

 

Where is any integrity in how RCCL approached this?

 

Now, some figures to consider.

The compensation Royal Caribbean deemed as fair and not to be reconsidered:

$400 for suites

$300 for balconies

$200 for interior.

Ironic that most of the worst scenarios were in interior cabins.

 

I’ll use the generous $200 credit as the starting point.

Six days divided into $200 equals $33.00 credit per day per cabin

Two people in a cabin equals $16.50 per person per day/less if more than 2 in the cabin

 

And affected cabins that did not register complaints may not have received anything.

 

$16.50 per person for not getting a night’s sleep and discomfort during the day? That barely covers daily gratuities. It’s one drink with $2.50 in change. It’s six of the tiny bags of inferior popcorn you sell outside the theater.

 

How, with any integrity, do you tell a customer that all night and part of the day in their stateroom will be unbearable and is worth on $16.50? It can’t be said with any integrity. Your response is shameful.

 

Many times during the cruise we were told, “The safety and comfort of our passengers are our primary concerns.” You no longer have the right to make the statement.

 

Possibly, for truth in presentation, you can modify it to “The safety and comfort of our stockholders are our primary concerns.

 

Please respond and show me/us how we are wrong.

 

$16.50 per person, per day.

 

If you are even capable of it, you should be ashamed.

[crisndeefromde]

Just got off this past weeks sailing,  and yes AC is fixed now.  We didn't have ac first two nights.  Three cabins in our area of deck 10 affected.  We were on same deck at Rarett last cruise and went down to see his cabin attendant and thank him for taking great care of him and his guests, sadly a couple that was on first cruise and after a few days never again.  I reminded myself the first two days after stepping out on the balcony and it was so so cold and windy..wow it feels great in here.  Then at 3am I would be saying a few choice words to myself and looking at the thermostat at a set on 68 reading and room temp 75 and occupied on.  I think the choices Royal made for compensation were horrible for previous 12 nighter.  Totally unacceptable and hope those affected keep up the fight.  

[John Reid]

Still waiting. . . 

 

Just in case corporate has overlooked explaining to us . . .

Mr. Bayley, Mr. Fain, et al:

 

On the off chance that you or your staff monitor this board, please consider reading what follows. Please respond to any aspects of the summary so those affected by the failure of air conditioning on the 1/6/19 cruise will have access to some answers. We have not been able to get them while on the ship nor from RCCL representatives upon our return.

Do I/we realize that mechanical failures happen no matter what level of maintenance is maintained? Definitely.

Do I/we believe that the workers on the ship were doing everything possible to correct the problem? Definitely.

Do I/we feel that we were intentionally under-informed and given patently false representations of the status of repairs. Definitely.

Do I we feel that we were stonewalled to remove us from the ship with as little push-back as possible? Definitely.

Do I/we believe that the compensation is not appropriate for six nights of awful conditions? Definitely.

Do I/we believe that in you hearts you know it is not near appropriate? Well, I do. 

 

Six days of extreme discomfort. 

Three days of the Captain assuring us that repairs will be completed during the evening and thanking us for our patience and understanding.

Four days of Customer Service stating that work is in progress and should be rectified soon.

Two days of customer service telling us that “Miami is aware of the situation” and it would be in their hands.

Several days of your on-shore customer service agents telling passengers that they should have resolved things on the ship. Quite a Catch 22.

 

On day three of the situation, I tried to think of how I could get a straight answer. I cruise RCCL often, and I am a Navy veteran. Some contact ideas came to me. On my first try, I got the truth. The exact words told to me, “If I told you that this would be fixed today or tomorrow, I would be lying.”

 

Where is any integrity in how RCCL approached this?

 

Now, some figures to consider.

The compensation Royal Caribbean deemed as fair and not to be reconsidered:

$400 for suites

$300 for balconies

$200 for interior.

Ironic that most of the worst scenarios were in interior cabins.

 

I’ll use the generous $200 credit as the starting point.

Six days divided into $200 equals $33.00 credit per day per cabin

Two people in a cabin equals $16.50 per person per day/less if more than 2 in the cabin

 

And affected cabins that did not register complaints may not have received anything.

 

$16.50 per person for not getting a night’s sleep and discomfort during the day? That barely covers daily gratuities. It’s one drink with $2.50 in change. It’s six of the tiny bags of inferior popcorn you sell outside the theater.

 

How, with any integrity, do you tell a customer that all night and part of the day in their stateroom will be unbearable and is worth on $16.50? It can’t be said with any integrity. Your response is shameful.

 

Many times during the cruise we were told, “The safety and comfort of our passengers are our primary concerns.” You no longer have the right to make the statement.

 

Possibly, for truth in presentation, you can modify it to “The safety and comfort of our stockholders are our primary concerns.

 

Please respond and show me/us how we are wrong.

 

$16.50 per person, per day.

 

If you are even capable of it, you should be ashamed.

[xpcdoojk]

I doubt you are helping your case by cutting and pasting your post again.  

 

JC

[John Reid]

6 hours ago, xpcdoojk said:

I doubt you are helping your case by cutting and pasting your post again.  

 

JC

I'll live with the risk.

[Milwaukee Eight]

11 minutes ago, John Reid said:

I'll live with the risk.

What would satisfy you as far as compensation goes?  I personally don’t believe the compensation was just but not sure what those affected would be happy with?

[xpcdoojk]

10 hours ago, John Reid said:

I'll live with the risk.

 

Probably should be aware that is sort of against the rules of the forum.... and hence might become like Troy and not have posting privileges.😈

 

jc

[CruisingSince1982]

I don;'t complain about much, but they definitely would be refunding me for this. Unacceptable!

[gatour]

John, I am not sure why you keep posting the samething over and over again.  If they haven't responded by now, they are not going to respond.

 

I can't remember if you have actually sent an email/snail mail to them, if not you should consider that course of action.

 

While I feel the amount of compensation seems a bit low, however at this point of time you are probably tilting at windmills. 

[MechE31]

This popped up today in my google news feed

 

https://www.miaminewtimes.com/news/passengers-demand-refunds-after-royal-caribbean-air-conditioning-issues-on-anthem-of-the-seas-ship-11065149

 

[PhoenixCruiser]

I just saw the same article on Google

[Rarett]

2 hours ago, PhoenixCruiser said:

I just saw the same article on Google

 

ok latest update, I see you saw the article (thanks Jessica!)

 

Official RCI Book page - I made a post there - it received a lot of action - like here - Mostly positive - some negative (mostly trolls). After 4 days of the post being up, someone replied and told their story and how RCI treated them. Odd... RCI replied with an apology to them - but I didn't receive one. When I pointed that out to the Page Admin - they said they apologized in a PM to me.... which I pointed out that I did initiate a PM to them - They just didnt send me an apology out of the goodness of their hearts,  as they lead folks to believe (More GREAT customer service)

 

Anyway - Email to the Exec's (Bailey Fain and 2 VP's) 'Thank you, we received your email.. we will investigate... a few days later a call from Mike part of the Exec Something er other group. He expressed how sorry he was, he actually inferred in a very politically and a roundabout way, that he thought the offer was poor - He did admit that the wording on the letters we received in our cabins was horribly written. The part of them not giving us a 'Comfortable place to unwind and relax in' as I stated, they were describing a pub or a dining room, NOT a cabin, how about Rest, Sleep and get refreshed in?' He did up his offer. 'I can give you the same that the suites were given $400 (we were an inside $200) I explained to him, that the offer he was authorized to give to us was also an insult and that I wished to speak with the next person up the chain of command, someone who COULD authorize a fair offer. I know Mike was unable, it was above his pay scale, I dont blame him. I told him to have his Supervisor Beth call me between 930-10am on Thursday.  OH and when he mentioned 'This call is being recorded for training purposes' I also advised him that I was recording our call so that there would be no misunderstandings. I asked him to get the recording of our conversation to the higher ups.

 

All seemed to be 'ok' I just have to wait to talk to the next person. When lo and behold there is a post from someone who was on the Anthem the week after us. And how they were also w/out A/C (couldnt turn off the heat if you prefer) for 4 out of 8 days. She received a 15% OBC (refundable)- *BUT* she talked to other passengers who received a 30% onboard credit and 30% off a future cruise.  hummm you break out the $200, its approximately 6% refund (06% not 60) The folks fought with the same issue we did, for 1/2 of the time we did (4 days vs our 8 days) and they got 5 times the refund than we did ?!?!?! - needless to say, I sent an immediate Email to Mike who I spoke with an hour earlier. (5 hours since I sent the email - no reply as of yet)

 

I have gotten their folks from their page talking/apologizing/looking into it

I have their "Royal Guest Experience | Executive Office" aware of it

I have their Twitter folk involved - when I asked her where to point others too, she gave me the 'Custome Services' number.    LOL Obviously she must be joking.

 

That is the update for today Weds Jan 30 2019 (In my best Walter Cronkite impersonation)

 

Rick