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Livetocruise0717

3 1/2 hour wait to book NCL cruise. Are u kidding me?

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Never have this with ROYAL. 

 

 

Fyi. 

 

Today called NCL at 11am was on hold until 230 pm.  There answer  oh sorry for the wait !!!!

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Who would stay on hold for that long. Just call again later in the afternoon. Or easier yet, book online. 

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54 minutes ago, xcell said:

Book online -- no waiting...

They may not have been comfortable doing that. 

 

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NCL is off the charts with the phone waiting.. for all reasons! 

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If you know how to use and post on Cruise Critic you should know how to book a cruise on the NCL website in 10 minutes.

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1 hour ago, Livetocruise0717 said:

Never have this with ROYAL. 

 

 

Fyi. 

 

Today called NCL at 11am was on hold until 230 pm.  There answer  oh sorry for the wait !!!!

 Call me Skeptic Sally..I sincerely doubt you stayed on hold for 3.5 hours.. #major_exaggeration

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1 hour ago, Livetocruise0717 said:

Never have this with ROYAL. 

 

 

Fyi. 

 

Today called NCL at 11am was on hold until 230 pm.  There answer  oh sorry for the wait !!!!

 

So did you book the cruise???

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3 hours ago, Livetocruise0717 said:

Never have this with ROYAL. 

 

Well, considering that Royal Caribbean goes through periods of not being able to take payments online, which means that online booking is impossible there, I can see why you would be used to telephoning them instead of using their website.

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4 hours ago, NYcruzzer said:

 Call me Skeptic Sally..I sincerely doubt you stayed on hold for 3.5 hours.. #major_exaggeration

Maybe it seemed like 3.5 hours, but I know I was on the line with my TA and NCL for exactly 180 minutes before their system disconnected us.   Then we finished up in about 18 more minutes with a call back.

 

Sometimes special arrangements, discounts or extraordinary payment arrangements require one to speak with living beings both with the TA and NCL to get what is needed.   I dearly prefer to book online line everything, just like I shop, but their system are too stupid to do everything themselves without a human intervening or getting their supervisor to intervene.

 

Ha, I even had to call another office of the TA to get them to respond to my TA request to release are payments.  Great that we have two phone lines.

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My only reason for mentioning this is because I was frustrated and love to cruise and would feel awful if these cruise lines loose busness becuase of poor customer service. Was looking to see if anyone else had this experience. A troll are u kidding?  It was 3 1/2 hours but of course I didnt sit holding my phone lol.  My time is way to valuable. I put it on speaker and had it near by incase someone came to assist me while I went about my business. In the end I was finally able to make my deposit on a cruise I had on hold . For the record I love crusing...I also come to cruise critics to share info and learn valuable information from others. Have a great day and lets hope nine of us have to deal with that kind of service. 

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I was also on hold for over an hour today.  And since I was doing a casino booking, I couldn't do it online.

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I also had to go thru the casino to get my discount and waited as stated 3 1/2 hours .We even thought hmmm maybe its just that line so my hubby dialed the reservation regular  number mnot casino and gave up after an hour. I guess it was a bad day for good customer service.

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I had to call the Shore Excursion desk this morning, after a wait of less than 10 minutes I got probably the best customer service operator I have ever had.  She was brilliant and sorted everything very quickly.

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3 hours ago, Livetocruise0717 said:

 I have this Australian translantic soon   

Which ship is doing that cruise?

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Reminds me of the scene in Airplane when Robert Hayes is a cab driver and picks up a passenger at an airport and starts the clock.  He tells the passenger he will be right back.  Instead he boards a flight and eventually is forced to land the plane.  During the entire movie the passenger in the cab patiently waits, waits, and waits.

 

Good morning and thank you for calling Norwegian Cruise lines.  Yes, I would like to book a cruise.  Wonderful, please hold. (sun goes down, sun comes up, winter turns to spring, kids graduate college and get married)

Thank you for holding.  Sorry for the wait. Which cruise are you interested in?

:classic_laugh::classic_blink:

Edited by david_sobe

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14 hours ago, Livetocruise0717 said:

Never have this with ROYAL. 

 

 

Fyi. 

 

Today called NCL at 11am was on hold until 230 pm.  There answer  oh sorry for the wait !!!!

ok, well then here are your choices: book on line: book via a TA or go back to RCI. I can't imagine waiting 3 plus hours. I waited about 20 minutes to book a restaurant on the Dawn a week ago, but would never wait much more than that. I am sure there was a reason for the long wait. 

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2 hours ago, Livetocruise0717 said:

The radiance.  18 days. Sydney to Hawaii.  

NCL does not have a ship by that name as of now.

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