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Do I really need a travel Agent?

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I have an awesome TA...  I don't use her to get perks or "extras"...  I use her because of the service she provides at no extra cost.  I am currently in Peru on an Avalon trip.  We booked 3 nights extra in Arequipa to start.  We ended up missing our connection in Miami -  which meant we wouldn't make our flight from Lima to Arequipa.  I e-mailed her at 4:30 am to ask her to change the booking for us.  She was on the phone with me at 9 am sharp to work out the details.  By 10 am we had a new booking, and e-mails with the new ticket info.  She has also started a file to assist us with the insurance claim when we get back.  Could I have done that on my own?  Absolutely...  But I didn't have to with her being available to support me through this process.



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