Anyone having trouble with Amex offer?

[Ready2go11]

I loaded the $100 offer to my platinum card in December and then paid $500 of my upcoming cruise on the card in February. I received an email acknowledging I had used the offer almost immediately. However, 2 weeks later i still have not received the credit to my card. It also still shows on my online account as an active offer. Usually I receive credit within a few days and it will disappear from my active offers once I make the charge. 

 

Anyone else having problems with redemption and receipt of the credit?

[dundeene]

We used the offer in January and received the credit within 5 business days. I would give Amex a call.

[dundeene]

There is also a fairly new offer with 10,000 points for spending $500. If anyone has a link for adding it to a card please share.