Unused OBC

[Chiliburn]

We have a onboard credit of $1400 ,our agent said if we don’t use it we loose it.

Im not sure we will use that much.Can we go to the casino and get some cash out?

Any suggestions on how to recover the unused credit?

[Merion_Mom]

21 minutes ago, Chiliburn said:

We have a onboard credit of $1400 ,our agent said if we don’t use it we loose it.

Im not sure we will use that much.Can we go to the casino and get some cash out?

Any suggestions on how to recover the unused credit?

 

You can get cash in the casino for a 5% fee.  They will give you vouchers for the slot machines.  Just insert the slip, cash out, and take the slips to the cashier for cash.

 

If you make your SeaPass account a cash account, instead of giving them a credit card number, they should not charge the 5% fee.

[RCCL Fan]

Is this a new change? 

 

 I know in the past left over OBC could be cashed out at the end of the cruise. 

 

I know this from experience as I have the same name as my father.  We sailed together  on the same cruise, he in his cabin and my family in ours.

 

RCI somehow applied my OBC to my dad's account and not mine.

 

On the last day I noticed the large OBC was missing and I went to Guest Services to learn the credit went to my dad, and that man, had cashed out, taken the cash and got on the plane and was headed home.  

 

Texted me later, "Thanks for a great cruise son,  i don't know what happened but somehow I got off the ship with more money than I got on!"  

 

 

[Chiliburn]

31 minutes ago, RCCL Fan said:

Is this a new change? 

 

 I know in the past left over OBC could be cashed out at the end of the cruise. 

 

I know this from experience as I have the same name as my father.  We sailed together  on the same cruise, he in his cabin and my family in ours.

 

RCI somehow applied my OBC to my dad's account and not mine.

 

On the last day I noticed the large OBC was missing and I went to Guest Services to learn the credit went to my dad, and that man, had cashed out, taken the cash and got on the plane and was headed home.  

 

Texted me later, "Thanks for a great cruise son,  i don't know what happened but somehow I got off the ship with more money than I got on!"  

 

 

Wasn’t there a song take the money and run?

Thank you both.

[molly361]

2 hours ago, RCCL Fan said:

Is this a new change? 

 

 I know in the past left over OBC could be cashed out at the end of the cruise. 

 

I know this from experience as I have the same name as my father.  We sailed together  on the same cruise, he in his cabin and my family in ours.

 

RCI somehow applied my OBC to my dad's account and not mine.

 

On the last day I noticed the large OBC was missing and I went to Guest Services to learn the credit went to my dad, and that man, had cashed out, taken the cash and got on the plane and was headed home.  

 

Texted me later, "Thanks for a great cruise son,  i don't know what happened but somehow I got off the ship with more money than I got on!"  

 

 

It's for non refundable OBC  you can still cash out refundable OBC on the last day.  It's a fairly new policy for non refundable OBC

[SRF]

Two types of OBC.  Refundable and Non-Refundable.

 

Typically RC OBC from booking perks and such is Non-Refundable.  If you don't use it, you lose it.

 

Typically other OBC, from TAs or from credit card points, is Refundable.  If you do not use it, it will be refunded to your card on file.

 

The use the Non-refundable first, then the Refundable

[island lady]

I play a game to see how far down I can take my non-refundable credit.  So far my record has been leaving six cents on the table.  😉

 

I also have quite the collection of cheap RCI pens from the gift shop.  😄 

[thisislou]

Just returned Sunday from the Harmony and RC returned all my OBC to my card on file yesterday. Not bad, 2 days

[island lady]

22 hours ago, thisislou said:

Just returned Sunday from the Harmony and RC returned all my OBC to my card on file yesterday. Not bad, 2 days

 

They will as long as it is refundable OBC...they won't if it is listed as non-refundable (as in RCI promo bookings).  

[JHawk63]

Is it listed out as non refundable & refundable? We will have both on our cruise & just want to make sure it comes from the nonrefundable first!

[molly361]

1 minute ago, JHawk63 said:

Is it listed out as non refundable & refundable? We will have both on our cruise & just want to make sure it comes from the nonrefundable first!

What ship?  The larger ships will show it listed on your tv.  If not GS can tell you which is which

[dwayneb236]

it is listed. the nrf will be used first without any prompting.

[JHawk63]

4 minutes ago, molly361 said:

What ship?  The larger ships will show it listed on your tv.  If not GS can tell you which is which

We're on the Ovation to Hawaii cruise.

[Piepkorn]

On 3/20/2019 at 8:10 AM, thisislou said:

Just returned Sunday from the Harmony and RC returned all my OBC to my card on file yesterday. Not bad, 2 days

Did they do that automatically, or did you ask someone to refund the unused credit?  

[thisislou]

6 minutes ago, Piepkorn said:

Did they do that automatically, or did you ask someone to refund the unused credit?  

It was automatic. On the room TV account screen, it was showing all of my OBC was refundable. I did go down to the service desk near the end of the cruise to verify. Luckily I did - they had it going to my granddaughter's account instead of my card. It was easily fixed and like I said , a few days later it was back on my card.

[Piepkorn]

Thanks for the quick reply :)  

[IntroMaster]

On 3/20/2019 at 1:22 AM, RCCL Fan said:

Is this a new change? 

 

 I know in the past left over OBC could be cashed out at the end of the cruise. 

 

I know this from experience as I have the same name as my father.  We sailed together  on the same cruise, he in his cabin and my family in ours.

 

RCI somehow applied my OBC to my dad's account and not mine.

 

On the last day I noticed the large OBC was missing and I went to Guest Services to learn the credit went to my dad, and that man, had cashed out, taken the cash and got on the plane and was headed home.  

 

Texted me later, "Thanks for a great cruise son,  i don't know what happened but somehow I got off the ship with more money than I got on!"  

 

 

too funny!!