whatyouknowsays Posted April 14, 2019 #1 Share Posted April 14, 2019 Just curious if I am able to switch cabins in the same category once assigned on a guarantee? I just called and the agent told me there would be a charge even within the same category. I am 30 days out and after final payment. The price has went down considerably since I booked however. Cheers! Link to comment Share on other sites More sharing options...
Clarea Posted April 14, 2019 #2 Share Posted April 14, 2019 If you booked under US/Canadian rules, Royal normally lets you change your assigned guarantee stateroom to any other available stateroom in the same exact category to which you have been assigned. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 14, 2019 #3 Share Posted April 14, 2019 I called 2 days ago and changed the CP balconies that I was assigned. 1 Link to comment Share on other sites More sharing options...
whatyouknowsays Posted April 14, 2019 Author #4 Share Posted April 14, 2019 Thank you! I called and the rep was an international one. He said the system wouldn't let him change rooms unless there was a added charge. I booked on the US site online. Frustrating . Did anyone who was successful doing this use the main customer service number? Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 14, 2019 #5 Share Posted April 14, 2019 5 minutes ago, whatyouknowsays said: Thank you! I called and the rep was an international one. He said the system wouldn't let him change rooms unless there was a added charge. I booked on the US site online. Frustrating . Did anyone who was successful doing this use the main customer service number? Call back. 1 Link to comment Share on other sites More sharing options...
voyager70 Posted April 14, 2019 #6 Share Posted April 14, 2019 You are from Colorado I assume from your profile. You should definitely be able to change cabins within the same category with a guarantee. I've done this several times. If you're a C&A member try calling the C&A desk. Their reps tend to be a little more knowledgeable. If not call the main number and if they're unable to help you ask to speak to a supervisor. 1 Link to comment Share on other sites More sharing options...
Clarea Posted April 14, 2019 #7 Share Posted April 14, 2019 1 hour ago, whatyouknowsays said: Thank you! I called and the rep was an international one. He said the system wouldn't let him change rooms unless there was a added charge. I booked on the US site online. Frustrating . Did anyone who was successful doing this use the main customer service number? When you call back, do not use the word "guarantee". Just ask to change to a specific stateroom that you have already confirmed is available. 4 Link to comment Share on other sites More sharing options...
voyager70 Posted April 14, 2019 #8 Share Posted April 14, 2019 8 minutes ago, Host Clarea said: When you call back, do not use the word "guarantee". Just ask to change to a specific stateroom that you have already confirmed is available. Great advice. 2 Link to comment Share on other sites More sharing options...
whatyouknowsays Posted April 14, 2019 Author #9 Share Posted April 14, 2019 Thanks! 3 times was a charm. 1 Link to comment Share on other sites More sharing options...
voyager70 Posted April 14, 2019 #10 Share Posted April 14, 2019 1 minute ago, whatyouknowsays said: Thanks! 3 times was a charm. Excellent! 1 Link to comment Share on other sites More sharing options...
molly361 Posted April 14, 2019 #11 Share Posted April 14, 2019 1 hour ago, whatyouknowsays said: Thanks! 3 times was a charm. If at first you don't succeed, call call again😇 1 Link to comment Share on other sites More sharing options...
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