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shipshapertoo

Beware of using Celebrity app for cruise check in

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I used Celebrity' app that I had downloaded onto my android to do online check in for my summer Summit sailing.

This morning I called Celebrity to purchase obc with my credit cards  and they called me back with corrected information.

The problem is they called and left a voice mail message on my emergency contact's phone number!!!  Instead of calling my landline or cell number.

My emergency person called me and said they got a phone message from Celebrity.

I put a call into Celebrity and it turns out all my phone contact information (even in my Captain Club's account) had been replaced by my emergency contact number.

I have been sailing with Celebrity for many years and have never had this problem before.

The rep corrected all my phone numbers and is notifying IT about a glitch.

I used the app to check in for my Edge January 2019 sailing and again for my summer Summit cruise. So it might have happened between those 2 times, hard to tell. 

But for now on, I will purchase anything directly with a rep and will not be using the app.

 

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I also had the problem of having my correct telephone number mysteriously replaced and my emergency contact person was suddenly getting calls for me.  No one could explain how it happened or why.  I'm still not sure that it has been fixed.

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I noticed the same thing the day before boarding the Reflection on April 12.

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This may be more common than you think.  I have problems similar in other areas too.

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