Really?!

[sometimes sailor]

On 5/15/2019 at 6:30 PM, stevens397 said:

We will be taking our second NCL cruise next month - 12 nights to the Norwegian Fjords. Our first was 15 nights in South America.  The first trip we reserved the Owners Suite and this trip the Penthouse Suite.  We have given a lot of money to NCL.  A bit over a week ago, we saw that a larger Penthouse Suite was available and asked if we could upgrade for a reasonable fee. We were able to upgrade for $300. Today we found out that because we changed our reservation, they changed - meaning REDUCED - our benefits, taking away $50 excursion credit for 7 ports ($350), additional internet minutes and telephone minutes.

 

So let me get this straight - I paid to upgrade and ended up with having benefits removed.  I spent 45 minutes on the phone with NCL today and in the end, the Supervisor said Too Bad.

 

Second and last cruise with Norwegian.  Talk about penny wise and pound foolish.

Suggest you take this experience as a lesson and find a good Travel Advisor.  Most do not charge other fees for booking cruises, will not cost you any more money to make the transactions and will know of all the ins and outs of making changes to a reservation; especially changes after final payment date when prices fluctuate greatly to fill the ship.  Sorry for your bad experience, but ALL cruise lines handle after final payment changes differently than prior to cancellation date when the passenger has leverage.

 

[newmexicoNita]

2 hours ago, sometimes sailor said:

Suggest you take this experience as a lesson and find a good Travel Advisor.  Most do not charge other fees for booking cruises, will not cost you any more money to make the transactions and will know of all the ins and outs of making changes to a reservation; especially changes after final payment date when prices fluctuate greatly to fill the ship.  Sorry for your bad experience, but ALL cruise lines handle after final payment changes differently than prior to cancellation date when the passenger has leverage.

 

We always use an agent. Just find a really good one, you are right. Ours does charge $20 but her company also gives some nice perks, certainly worth the $20 plus she is always there for us. 

[Montanagirlalways]

Sad situation. With what u paid u would think it would be looked at as an upgrade. 

We are also reevaluating our loyalty so to say with NCL. This spring we took a transatlantic on the Getaway. One week before leaving they said they had to get into drydock early so they took out 2 ports and dumped us 2 days early. Only gave $300 for changes ie air and hotel only and 25% back on cruise and same for future cruise. People called it bait and switch because they knew if drydock changes. I see now they are giving 50% for cancelled cuba port. We will use up our credits and be done with them. 

[stevens397]

So trip over.  Norway is beautiful but sadly, would have been breathtaking with blue skies, which we did not have.  Room was fine tho the wall between us and the next suite was paper thin.  Heard the guy in the next cabin with a hacking cough for 12 days!

 

NCL is a casual cruise.  I take that to mean slacks and a nice shirt for dinner,  I was astounded at the dress on this cruise, unlike on our first NCL cruise.  The number of people showing up for dinner in shorts and tee shirts was astounding to me.  

 

Le Bistro was fantastic and really felt like an upscale experience.  Cagneys was fine but La Trattoria was unimpressive.

 

We moved to NCL for our last cruise - 15 days from Buenos Aires to Santiago.  When I saw I could get the Owners Suite for less than what a Veranda Suite cost on the more upscale cruises, it was a no brainer and we were not disappointed.  It was a fabulous cruise.

 

My biggest issue was the days at sea.  There was never one lecture or musical presentation (in a cocktail lounge) during the day. The only activities were games that you had to pay to participate in.  How about a lecture about the next port?  

 

We are now Gold with NCL but my guess is this will be our last cruise. Oh yes, the staff was uniformly exceptional and that certainly garnered some points.  Just not enough.  Maybe we will mellow based on the thought that this one may have been an outlier.  No , I did not spend 12 days upset about what happened to start this thread.  These are clearly First World issues!  

[JaelR]

On 5/15/2019 at 3:50 PM, Birdie And Sue said:

You cancelled and rebooked.  When you did that you lost whatever offers you initially had and gained whatever was currently in effect.

YEP! That's what happens. Sometimes you can't have it all (sometimes you can!!).