Charles4515 Posted January 22, 2019 #501 Share Posted January 22, 2019 Change should be for the better not for the sake of change.I think the log in/log out issues should have been a dealbreaker for the change in forum software. That should have been seen in testing and worked out before switching. Don’t know why they changed. The old platform seemed fine. Changing platforms for such a high trafficked site was bound to have issues. There is a reason why airlines and cruise lines tend to stick with legacy backends. I hope they didn’t switch because they thought the photo gallery was a great new feature. Ugh. Sent from my iPhone using Tapatalk 2 Link to comment Share on other sites More sharing options...
Administrators Rare LauraS Posted January 22, 2019 Administrators #502 Share Posted January 22, 2019 Error messages Link to comment Share on other sites More sharing options...
cruise kitty Posted January 22, 2019 Author #503 Share Posted January 22, 2019 57 minutes ago, Charles4515 said: I think the log in/log out issues should have been a dealbreaker for the change in forum software. That should have been seen in testing and worked out before switching. Don’t know why they changed. The old platform seemed fine. Changing platforms for such a high trafficked site was bound to have issues. There is a reason why airlines and cruise lines tend to stick with legacy backends. I hope they didn’t switch because they thought the photo gallery was a great new feature. Ugh. Sent from my iPhone using Tapatalk I couldn't agree more, especially about the photo gallery feature & I don't think we're alone in feeling this way. This site has always worked because of the users... people willing to take the time to share their experience & knowledge with others... without those experienced users being able to easily access the site, well?? Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted January 22, 2019 #504 Share Posted January 22, 2019 CC seems pretty much back to normal today - only real change I see is just 25 posts per page, instead of the previous 40. I'm still having the "double-loading", though. I think the thing to do is just stay away from CC on the weekends. Link to comment Share on other sites More sharing options...
Atlantix2000 Posted January 22, 2019 #505 Share Posted January 22, 2019 1 hour ago, LauraS said: Error messages Thanks for the highly detailed update. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted January 22, 2019 #506 Share Posted January 22, 2019 Just now, Atlantix2000 said: Thanks for the highly detailed update. Sorry! You caught us testing something and I forgot to delete this reply -- feel free to ignore it Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 22, 2019 #507 Share Posted January 22, 2019 I’ve noticed a few improvements since the outage when composing a post. Now when using Select All it highlights everything & I can now actually make words bold, italicized and copy text. It was frustrating not having such widely used functions available since implementing the new system in October 2018. Unfortunately when highlighting a word or sentence I still cannot change the color to emphasize it. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted January 22, 2019 #508 Share Posted January 22, 2019 You should be able to change the background color What browser are you using? or are you mobile? 1 minute ago, Astro Flyer said: I’ve noticed a few improvements since the outage when composing a post. Now when using Select All it highlights everything & I can now actually make words bold, italicized and copy text. It was frustrating not having such widely used functions available since implementing the new system in October 2018. Unfortunately when highlighting a word or sentence I still cannot change the color to emphasize it. Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 22, 2019 #509 Share Posted January 22, 2019 (edited) 9 minutes ago, CC Help Jenn said: You should be able to change the background color What browser are you using? or are you mobile? Mobile using Safari on an iPad & iPhone. I haven’t tried adding a colored background but wanted to change the font color to highlight a few words or a sentence. I can highlight text, click on a color from the chart available by clicking the A at the top of a reply but the color remains the same as before. Prior to the new system I was able to change text color on selected words but not now. Edited January 22, 2019 by Astro Flyer Link to comment Share on other sites More sharing options...
CC Help Jenn Posted January 22, 2019 #510 Share Posted January 22, 2019 6 minutes ago, Astro Flyer said: Mobile using Safari on an iPad & iPhone. I haven’t tried adding a colored background but wanted to change the font color to highlight a few words or a sentence. I can highlight text, click on a color from the chart available by clicking the A at the top of a reply but the color remains the same as before. I think this may be a function of the way the mobile safari makes and holds a selection. As far as I can tell anyway. Once you tap the icon to choose color, the selected area is deselected therefore there is nothing to change the color for. The way that this function will work as intended on a mobile device would be to choose the color before typing. You are correct that highlighting already typed content will not work. Note: I am not sure if this is true for android users on their browser as I do not have one to test. Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 22, 2019 #511 Share Posted January 22, 2019 1 minute ago, CC Help Jenn said: I think this may be a function of the way the mobile safari makes and holds a selection. As far as I can tell anyway. Once you tap the icon to choose color, the selected area is deselected therefore there is nothing to change the color for. The way that this function will work as intended on a mobile device would be to choose the color before typing. You are correct that highlighting already typed content will not work. Note: I am not sure if this is true for android users on their browser as I do not have one to test. Thanks Jenn...will now use your recommended procedure. 👍 Prior to the change I could hold highlighted text on my mobile devices & use the chart to change the color. I can see that’s no longer an option & this old dog can learn a new trick. 😉 Appreciate your explanation about the workaround for the previous procedure that is no longer available on mobile devices. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted January 22, 2019 #512 Share Posted January 22, 2019 Just now, Astro Flyer said: Thanks Jenn...will now use your recommended procedure. 👍 Prior to the change I could hold highlighted text on my mobile devices & use the chart to change the color. I can see that’s no longer an option & this old dog can learn a new trick. 😉 Appreciate your explanation about the workaround for the previous procedure that is no longer available on mobile devices. On the past platform, were you able to do this on safari or was it via the app or both? Just curious. I will admit I never tried changing font or highlight via mobile safari in the past so I don't have a "It used to work like XYZ" experience Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 22, 2019 #513 Share Posted January 22, 2019 1 minute ago, CC Help Jenn said: On the past platform, were you able to do this on safari or was it via the app or both? Just curious. I will admit I never tried changing font or highlight via mobile safari in the past so I don't have a "It used to work like XYZ" experience Hold highlighted text to change the color was previously available using Safari on my Apple mobile devices which are what I use for nearly all of my posts. I don’t recall if that was available when using the CC app which I still miss to more easily access threads I’ve participated on. The one app downside was not being able to remove threads that I posted on but didn’t want to see again. Link to comment Share on other sites More sharing options...
CC Help Jenn Posted January 22, 2019 #514 Share Posted January 22, 2019 10 minutes ago, Astro Flyer said: Hold highlighted text to change the color was previously available using Safari on my Apple mobile devices which are what I use for nearly all of my posts. I don’t recall if that was available when using the CC app which I still miss to more easily access threads I’ve participated on. The one app downside was not being able to remove threads that I posted on but didn’t want to see again. Thanks for the info, I will pass it along to see if the ability can be added to a future update. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted January 22, 2019 #515 Share Posted January 22, 2019 3 minutes ago, CC Help Jenn said: Thanks for the info, I will pass it along to see if the ability can be added to a future update. Jenn: if you haven't had a chance to see it yet, there's a new thread from yesterday in this forum (which I've linked below) in which a number of folks have put together a list of existing glitches, bugs and suggested improvements. I know that some of these are known issues, but it would be great if we had some idea of whether they are being worked on or can't be fixed. Thanks so much! Here's the thread: 1 Link to comment Share on other sites More sharing options...
bury me at sea Posted January 22, 2019 #516 Share Posted January 22, 2019 Many thanks for getting the Forum Jump feature working again. Link to comment Share on other sites More sharing options...
Clarea Posted January 23, 2019 #517 Share Posted January 23, 2019 MYSQL server error on the RC forum again. Link to comment Share on other sites More sharing options...
lr657 Posted January 23, 2019 #518 Share Posted January 23, 2019 1 hour ago, Host Clarea said: MYSQL server error on the RC forum again. Having the same problem. It seems to be becoming a chronic issue.j 1 Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted January 23, 2019 #519 Share Posted January 23, 2019 I wish there was a simple solution so we could all enjoy our previous level of access to these great, knowledge sharing boards; however, for now, we have to take what we can get. Not happy with the new forum though. CC Hosts/Mods... do you know the new format/platform the IT/new Cruisecritic site is being utilized? Is it the size of the servers? the type of formatting/ HTML program codes/ Word Press design..... that's causing the problems or something else? It just doesn't seem to be working well enough to support Cruise Critic forums as a whole. Sorry, not trying to be nasty or anything but I do understand the frustration of others and agree with the sentiments. Best wishes in your attempts to correct the issues. Link to comment Share on other sites More sharing options...
Rare broberts Posted January 23, 2019 #520 Share Posted January 23, 2019 8 hours ago, LauraS said: Error messages If you are asking for error messages does this mean that the numerous screen shots on previous pages are not sufficient? Link to comment Share on other sites More sharing options...
bury me at sea Posted January 23, 2019 #521 Share Posted January 23, 2019 1 hour ago, Host Clarea said: MYSQL server error on the RC forum again. 7:40 CST Carnival is working. I haven't tried RCI for about an hour. Link to comment Share on other sites More sharing options...
Clarea Posted January 23, 2019 #522 Share Posted January 23, 2019 2 hours ago, bury me at sea said: 7:40 CST Carnival is working. I haven't tried RCI for about an hour. RC forum working fine for the last couple of hours. Link to comment Share on other sites More sharing options...
Atlantix2000 Posted January 23, 2019 #523 Share Posted January 23, 2019 9 hours ago, Atlantix2000 said: Thanks for the highly detailed update. 9 hours ago, CC Help Jenn said: Sorry! You caught us testing something and I forgot to delete this reply -- feel free to ignore it I guess my subtle dig over the continued lack of information about what is going on was just too subtle. Let me be more blunt. You really need to open up about what is going on before we decide it's just not worth wasting time here anymore. 1 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted January 23, 2019 #524 Share Posted January 23, 2019 4 hours ago, Atlantix2000 said: I guess my subtle dig over the continued lack of information about what is going on was just too subtle. Let me be more blunt. You really need to open up about what is going on before we decide it's just not worth wasting time here anymore. It was nicely done and very clear to me at least what you meant. I totally agree with you that more information should be forthcoming. I was very surprised, when we had two more recurrences of the server problem right after it supposedly had been fixed, that no one from CC explained what was going on. I think that companies best deal with problems like this by being upfront with their customers and communicating with them. People are more willing to be patient if they are informed about what is going on, what’s being done to address it, and when it reasonably is expected to be fixed. The inaccessibility, repeatedly now, of the major cruise line boards is a big problem and a very frustrating one for users. That frustration is exacerbated by a lack of information. 4 Link to comment Share on other sites More sharing options...
Charles4515 Posted January 23, 2019 #525 Share Posted January 23, 2019 It was nicely done and very clear to me at least what you meant. I totally agree with you that more information should be forthcoming. I was very surprised, when we had two more recurrences of the server problem right after it supposedly had been fixed, that no one from CC explained what was going on. I think that companies best deal with problems like this by being upfront with their customers and communicating with them. People are more willing to be patient if they are informed about what is going on, what’s being done to address it, and when it reasonably is expected to be fixed. The inaccessibility, repeatedly now, of the major cruise line boards is a big problem and a very frustrating one for users. That frustration is exacerbated by a lack of information. The CC people we communicate with may not know the details of what is going on. That they are community people not tech people. That the tech people that run the servers are at the hosting company, not at CC. That Laura and Jenn report the issues to the hosting company and the hosting company reports back they are working on fixing the issues. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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