jeanlyon Posted May 28, 2019 #176 Share Posted May 28, 2019 (edited) Well I just called them to ask why we didn't have a half bottle of champagne in our cabin on Aurora and got an apology and £25 OBC for October. Wasn't expecting that! Mind you that was after waiting forf 13 days for a reply for Loyalty!! Edited May 28, 2019 by jeanlyon Link to comment Share on other sites More sharing options...
jeanlyon Posted May 28, 2019 #177 Share Posted May 28, 2019 (edited) duplicated. Edited May 28, 2019 by jeanlyon Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 28, 2019 #178 Share Posted May 28, 2019 7 minutes ago, jeanlyon said: Well I just called them to ask why we didn't have a half bottle of champagne in our cabin on Aurora and got an apology and £25 OBC for October. Wasn't expecting that! Mind you that was after waiting forf 13 days for a reply for Loyalty!! Thats a good outcome then and to be honest 13 days is positively speedy for P&O customer service. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 28, 2019 #179 Share Posted May 28, 2019 (edited) Nope, haven't even had a reply to that email!! That's why I phoned. My TA has just emailed to confirm the extra OBC and it was EACH!! Well that was a good outcome. No champers, but £50 OBC Edited May 28, 2019 by jeanlyon 2 Link to comment Share on other sites More sharing options...
Dermotsgirl Posted May 28, 2019 #180 Share Posted May 28, 2019 A few years ago, when I had to have a special diet, it wasn't managed very well on Britannia, so after the cruise I emailed customer services, just to give them some feedback. To my surprise, they gave me £100 OBC for my next cruise. I was very pleased with this outcome, completely unexpected. Link to comment Share on other sites More sharing options...
jeanlyon Posted May 28, 2019 #181 Share Posted May 28, 2019 Well done you. Well I am well pleased with that outcome. Don't like champagne anyway, but was going to give it to a friend!! Link to comment Share on other sites More sharing options...
stephenSJ Posted June 1, 2019 #182 Share Posted June 1, 2019 (edited) Britannia completed the rest of the trip and docked on time this morning. As well as the £20 cabin credit everyone got a £75 future cruise deposit as apology for the delays in embarkation. There was also some delays on the tenders going in at St Peter Port that was mentioned on the letter giving the £75 although we experienced no problems with tendering as we were on the Potato Peel Pie P and O trip. Edited June 1, 2019 by stephenSJ . Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted June 1, 2019 #183 Share Posted June 1, 2019 31 minutes ago, stephenSJ said: Britannia completed the rest of the trip and docked on time this morning. As well as the £20 cabin credit everyone got a £75 future cruise deposit as apology for the delays in embarkation. There was also some delays on the tenders going in at St Peter Port that was mentioned on the letter giving the £75 although we experienced no problems with tendering as we were on the Potato Peel Pie P and O trip. Glad the rest of the trip was relatively trouble free. The offer of the future cruise deposit along with the £20 is a more appropriate gesture in the circumstances, they must go have realised how annoying it was to pax. Link to comment Share on other sites More sharing options...
jeanlyon Posted June 1, 2019 #184 Share Posted June 1, 2019 Well that's only OK if you are actually booking a future cruise!! Link to comment Share on other sites More sharing options...
happy v Posted June 1, 2019 #185 Share Posted June 1, 2019 1 hour ago, jeanlyon said: Well that's only OK if you are actually booking a future cruise!! Well if you aren't, they don't care.😉 1 Link to comment Share on other sites More sharing options...
Cappers Posted June 1, 2019 #186 Share Posted June 1, 2019 It was a lovely cruise 😎 we had perfect sailing weather,,smooth seas and sunshine. 2 medical emergencies,,1 of which was a helicopter evacuation at around 2 or3 am the day we left Santander,,we turned around and headed back so it wasn’t as far for the helicopter to come to us,,captain said someone had been taken “really rather poorly” I hope both passengers are ok. .the BOB was very kind to us both ways and we saw loads of dolphins. Lots of crew drills went on when we were in port. Lovely ship,,crew all fantastic,,food great.,,a glass or 2 of free champagne was waiting for everyone as we boarded last week and all the ships company went to great lengths to try and make up for the delay. 2 Link to comment Share on other sites More sharing options...
AndyMichelle Posted June 2, 2019 #187 Share Posted June 2, 2019 8 hours ago, Cappers said: It was a lovely cruise 😎 we had perfect sailing weather,,smooth seas and sunshine. 2 medical emergencies,,1 of which was a helicopter evacuation at around 2 or3 am the day we left Santander,,we turned around and headed back so it wasn’t as far for the helicopter to come to us,,captain said someone had been taken “really rather poorly” I hope both passengers are ok. .the BOB was very kind to us both ways and we saw loads of dolphins. Lots of crew drills went on when we were in port. Lovely ship,,crew all fantastic,,food great.,,a glass or 2 of free champagne was waiting for everyone as we boarded last week and all the ships company went to great lengths to try and make up for the delay. How fantastic to read of your positive experience without any mention of compensation for the delay, I assume you were happy with the gesture from P&O. Negativity is surrounding this site at the minute, it's great to hear the positives. Thank you Cappers. Andy 2 Link to comment Share on other sites More sharing options...
Cappers Posted June 2, 2019 #188 Share Posted June 2, 2019 1 hour ago, AndyMichelle said: How fantastic to read of your positive experience without any mention of compensation for the delay, I assume you were happy with the gesture from P&O. Negativity is surrounding this site at the minute, it's great to hear the positives. Thank you Cappers. Andy You’re welcome 😎 I was happy with a glass of bubbly being offered to me as I set foot on Britannia,,I thought it was lovely and welcoming. I understand why they did it,,they didn’t have to but they did,,so cheers P&O.🥂 the extra £20 OBC was also a nice touch. I just think that these things happen you know,,cars break down,,planes get technical issues fairly regularly and delays happen so why should ships be any different. They didn’t do it on purpose,,it was just bad luck really. Life’s too short to spend time moaning about things that you cannot prevent or change.,it drains you. 7 Link to comment Share on other sites More sharing options...
AndyMichelle Posted June 2, 2019 #189 Share Posted June 2, 2019 1 hour ago, Cappers said: You’re welcome 😎 I was happy with a glass of bubbly being offered to me as I set foot on Britannia,,I thought it was lovely and welcoming. I understand why they did it,,they didn’t have to but they did,,so cheers P&O.🥂 the extra £20 OBC was also a nice touch. I just think that these things happen you know,,cars break down,,planes get technical issues fairly regularly and delays happen so why should ships be any different. They didn’t do it on purpose,,it was just bad luck really. Life’s too short to spend time moaning about things that you cannot prevent or change.,it drains you. My sentiments exactly. The vitriol surrounding this issue was astounding, mainly by people not affected. Your attitude is a breath of fresh air. Andy 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted June 2, 2019 #190 Share Posted June 2, 2019 17 hours ago, happy v said: Well if you aren't, they don't care.😉 True! Link to comment Share on other sites More sharing options...
ABZCRUISE Posted July 1, 2019 #191 Share Posted July 1, 2019 Well, very impressed with P&O. After completing a survey, we were contacted about our experience and delay in getting back home. P&O refunded our additional nights accommodation and meal which we had to book due to the late arrival time. Couldn't ask for more than this. Link to comment Share on other sites More sharing options...
AndyMichelle Posted July 1, 2019 #192 Share Posted July 1, 2019 2 hours ago, ABZCRUISE said: Well, very impressed with P&O. After completing a survey, we were contacted about our experience and delay in getting back home. P&O refunded our additional nights accommodation and meal which we had to book due to the late arrival time. Couldn't ask for more than this. Great news, thank you for updating us. Andy Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted July 1, 2019 #193 Share Posted July 1, 2019 2 hours ago, ABZCRUISE said: Well, very impressed with P&O. After completing a survey, we were contacted about our experience and delay in getting back home. P&O refunded our additional nights accommodation and meal which we had to book due to the late arrival time. Couldn't ask for more than this. Nice to hear that they did the right thing. Link to comment Share on other sites More sharing options...
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