Celebrity website - trouble logging in

[Team Alpha]

G'day cruisers, we haven't cruised with Celebrity for a cpl of years but have just booked our next Celebrity cruise via a TA. So I've gone to the Celebrity website to login and check our shore excursions etc. I've been trying to login for a few days but keep getting this message 'We've got your info. However, we're unable to bring up your account right now, so please try again later.'  Has anyone else had this problem and found a solution? Cheers

 

 

[jelayne]

Are you using your email address as your user name?  They changed the Sign In awhile back and so User Name is now your email.  Hope that works.  I just signed in with no problem.

[Luvcrusn]

If you haven't signed into X in a while, as jelayne said in the previous post, your user name is your email. There's also a requirement that your password contain a capital letter. The log in for X is now the same as for Royal. You may have to either call captains club, or set up new log in. I also just signed in with no problems.

[Team Alpha]

Thanks Jelayn and Luvcrusn - problem solved thanks to your advice. 

[IBsaved]

I haven't been able to log in on my PC for a week now.  But I can on my iPhone/ipad...go figure

[JackB60]

its very finicky. I get most of info on other sites