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scuddles

OBC Gift Credits and When they Show

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We have 4 cabins booked on Ovation for June 21st. For Christmas my DM gave each of us OBC for this cruise. She called a few weeks ago and paid for the credits to each of us. She has a receipt from RCL as well as her credit card statement showing the deduction. When do these show up on our accounts? They are not on any of them at this time. Nor is anything showing on her account having purchased them. Any help would be appreciated. 

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Purchased OBC typically doesn't show up on your account till you board the ship. Quite often people purchase it as a gift and Royal doesn't want to ruin the surprise.

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1 minute ago, deepcman said:

Purchased OBC typically doesn't show up on your account till you board the ship. Quite often people purchase it as a gift and Royal doesn't want to ruin the surprise.

That is how Carnival does it but wasn't sure. My first time on RCL and handling this for her. Thank you!

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45 minutes ago, deepcman said:

Purchased OBC typically doesn't show up on your account till you board the ship. Quite often people purchase it as a gift and Royal doesn't want to ruin the surprise.

I’m sure that’s the excuse that they are giving until IT figures it out.  

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