Error in Deluxe Beverage package pricing?

[MandyMooToo]

Just got the email, they are going to honor the $18 packages so some mod, somewhere, for the love of all that is holy....please lock this thread before it gets any worse!!!!

[Biker19]

1 minute ago, MandyMooToo said:

 for the love of all that is holy....please lock this thread before it gets any worse!!!!

Yup, someone will still find something to complain about.

[Croozin Soozin]

ABOUT YOUR UPCOMING TRAVELS

Dear Guest, Well, this round’s on us. On Monday, July 1st, 2019, from 4:00 PM to 1:30 AM EST, we posted incorrect pricing of $18 USD per person, per day, for Deluxe Beverage Packages. Given that we typically price these packages at about $55 USD per person, per day, it was the (messed up) deal of the century. This was a BIG mistake! It might have been bad code, a random computer glitch — or maybe we just need to reinstate our intern typing test. Any which way, it was our error, and we’ll own it. Enjoy your deep, deep discount — while we go drown our sorrows. Happy 4th of July! Sincerely,

[plutospal]

Just got the email also❗️❗️

[sandebeach]

Just got my email. I think the social media blitz might have been a factor in this decision.

[Sizzlechest]

3 minutes ago, Anton said:

Email was just sent.  They are owning it.  Packages will be honored.

Beat me to it! 🤗

[Miggsoo3]

I’ll take it’s the equivalent of a bank error in your favor. 

Edited July 3, 2019 by Miggsoo3
Spelling

[croosieloosie]

Got my letter saying they are going to honor the $18

[dpostman]

1 minute ago, Biker19 said:

Yup, someone will still find something to complain about.

 

I think RCI should also add an extra $100 OBC and a free specially restaurant just because of the added stress they caused. 😁

 

dp

[reallyitsmema]

We got the email too!  They are definitely reading online posts as they are throwing an intern under the bus too. 😄 

[dodgestang]

In honor of this momentous occasion I shall crack open another Corona.....right now.

[Milwaukee Eight]

You better hope the email wasn’t a glitch. Good for you and good for Royal. 

[karena1]

OMG Royal Caribbean you are the best!  Just got my email.  I booked this discounted package on 8 cruises for next year, so a very happy person right now!!

[Clarea]

Give them credit for doing the best thing they could do.

[Dat Cruisin Couple]

 

@2Beeze

Chalk one up for David!

[micruiser2002]

5 hours ago, Milwaukee Eight said:

Not similar, not the same. 

 

One thing, when you booked the cruise you agreed to the contact with Royal (any cruise line), agreed to terms and conditions. It allows them to correct pricing errors. If people have an issue, don’t book a cruise. 

I was not saying it was the same, what I was saying is at some point this needs to be legally addressed.  Companies need to start being held accountable for these types of errors.  Sorry but at what point do we all have to just assume that anything we book could be cancelled and then a higher price is put in place?  I should be able to book a cruise and also book additional options without fear of them cancelling because they can claim a pricing error.

[Biker19]

The cynic in me says RCI will find a way to "cancel" some of these purchases slowly over time (they have a year in many cases) where 1-2 people won't be able to create the storm this one has.

[BillOh]

3 hours ago, molole said:

 

Very true. And If they don't honor it a little bit of OBC or a real sale price would be nice.  

 

Personally i I am hoping for OBC but sale would work for many others. 

I haven't seen it yet, but my cruise mate got an email from the supposed head of public relations(Aurora Rodriquez)  basically saying, "ooops, our bad" we will honor it.

[Milwaukee Eight]

1 minute ago, Biker19 said:

The cynic in me says RCI will find a way to "cancel" some of these purchases slowly over time (they have a year in many cases) where 1-2 people won't be able to create the storm this one has.

The lost revenue will be made up some where. 

[Clarea]

2 minutes ago, Biker19 said:

The cynic in me says RCI will find a way to "cancel" some of these purchases slowly over time (they have a year in many cases) where 1-2 people won't be able to create the storm this one has.

 

Cynicism shared here.

[karena1]

2 minutes ago, BillOh said:

I haven't seen it yet, but my cruise mate got an email from the supposed head of public relations(Aurora Rodriquez)  basically saying, "ooops, our bad" we will honor it.

that is who my email was from

[BillOh]

Just now, Milwaukee Eight said:

The lost revenue will be made up some where. 

Undoubtedly a fair percentage that I wouldn't even speculate on will change their plans or reservation in some way and the "deal" won't be transferrable.  

[Dixie1337]

Jealous of all the lucky people that scored this deal!  Enjoy your drinks 🙂

[LeeW]

Pleasant surprise for us for two cruises.  Royal will still profit from us even with lower price (we drink soda and a couple of glasses of Diamond wine at dinner) but appreciate them deciding to honor the goof.  Would never book this at the $46-56 normal discounted price.

[BillOh]

Just now, karena1 said:

that is who my email was from

As soon as I hit enter on the post, I got the same email.   I like the "our mistake, we will own it"  line.