Does Royal still only want 10's on the Guest Survey?

[Cru1s1ng2009]

10 minutes ago, Host Clarea said:

 

royalguestrelations@rccl.com

thanks Bob

 

I wanted to add my comments about the lack of salad bar fixings at the salad bar. They were putting anything in the containers to make it look full but it lacked most things people put on their salad. Not a big deal but every year there is less and less selections in food in both the MDR and WJ. Soon we will only have hamburgers and hot dogs for lunch.

Edited July 25, 2019 by Cru1s1ng2009
rf

[Clarea]

Just now, Milwaukee Eight said:

We both get one

 

Same here.

[Clarea]

10 minutes ago, Cru1s1ng2009 said:

thanks Bob

 

Curious what kind of response you receive, if you don't mind reporting back.

[holiday-shrek]

2 hours ago, dutchclogs said:

 Speciality APD 2.10 target?

Apples per day?

[Cru1s1ng2009]

7 minutes ago, Host Clarea said:

 

Curious what kind of response you receive, if you don't mid reporting back.

I added comments as to why on my previous comment. not a big deal but wanted to recommend it to someone.

[HBE4]

13 hours ago, ReneeFLL said:

also believe that giving 10's is a load of crap. Would Royal really fire someone who gets 8 & 9's?

 

I hope not. While a few people will get a 10 from me, most are in the 8-9 range.

 

As far as I'm concerned, that is still a B - B+ which is a good grade.

[Iamcruzin]

38 minutes ago, John&LaLa said:

 

Do you typically get just one for the both of you?  We had to create another account with a seperate email so both Laura and I could get one

We each got one but I think I created an account for her when I was setting up C&A and had our first cruise in 2001 added.

[Sam Ting]

39 minutes ago, Iamcruzin said:

This explains the declining food and service across the cruise industry. While they would like to see all 10's even the company knows that this isn't realistic. This is why they ask if you were asked to give 10's on the survey. We have mystery shoppers.  The 100's are more suspicious than the lower scores especially when you know what was going on the day they shopped. They finally stopped paying for the service because the information was bogus.

LOL  they are in business to make money for the shareholders.  The service and quality are declining because even as they cut costs the profits keep rising.  That’s their duty to the stockholders.

 

There are plenty on mystery shopper contractors out there. I suspect that your company either did not like the results, did not think the necessary changes were worth making, or thought the cost of the survey itself outweighed the potential gain. 

 

At least giving all 10s gives the company one less thing to harass the employees about. 

 

[dutchclogs]

29 minutes ago, holiday-shrek said:

Apples per day?

Speciality APD 2.10 target?

 

He he  -- don't tell Snow White!

[Iamcruzin]

1 minute ago, Sam Ting said:

 

 

At least giving all 10s gives the company one less thing to harass the employees about. 

 

Yep and no need for them to provide more than mediocre or less service because according to the survey they are a 10. It certainly explains my poor service experience in the MDR. At least the food was good. So the chef gets a 10.

[holiday-shrek]

41 minutes ago, Cru1s1ng2009 said:

thanks Bob

 

I wanted to add my comments about the lack of salad bar fixings at the salad bar. They were putting anything in the containers to make it look full but it lacked most things people put on their salad. Not a big deal but every year there is less and less selections in food in both the MDR and WJ. Soon we will only have hamburgers and hot dogs for lunch.

Noticed that too!

[dutchclogs]

2 hours ago, kernow said:

We were asked for 10s from our waiter on Indy in May. We replied, as we always do, that we would overlook being asked once but if we hear it again we will take a mark off for asking. I don't mind them asking if we are pleased with their service and reminding us to fill in the survey.

 

We always fill in the surveys honestly and as he was a pretty good waiter he got a 9, we give 10s rarely when we feel someone has been outstanding. I think it's unfair to the exceptional staff to give 10s out to people who are just very good. I don't believe anyone will lose their job for getting an 8 or 9. We would only give lower than this to someone who we felt was not up to the job in the first place (hardly ever).

 

Personally I would rather not fill in the survey than lie on it.

 

Totally agree. We were prepared to give our wait staff some slack for asking more than once on this occasion as we had experienced one issue that was clearly beyond their personal control. 

[John&LaLa]

56 minutes ago, Cru1s1ng2009 said:

thanks Bob

 

I wanted to add my comments about the lack of salad bar fixings at the salad bar. They were putting anything in the containers to make it look full but it lacked most things people put on their salad. Not a big deal but every year there is less and less selections in food in both the MDR and WJ. Soon we will only have hamburgers and hot dogs for lunch.

 

You might be surprised the things folks put on their salads.  I'm a big fan of the corn. 😀

[sellwingri]

14 hours ago, Heymarco said:

 It sounds like they do the classic Net Promoter Score (NPS).  The concept being, how likely are you to recommend the brand to a friend or family member? Only 9’a and 10’s would be considered promoters. 7-8 is neutral and 6 or below is detractor.  Based on the answers, a score between -100 to 100 is calculated for the org. 

 

 While customer thinks an 8 is great, it is super harmful towards the score.

I was responsible for surveys and analysis for a bank and a large brokerage firm for many years and this is exactly true.  A 9 is the same as a 10 and 7’s and 8’s mean nothing.  Almost every customer sensitive business uses the same survey because it’s easy to compare.  When you hear a company boast about “customers rated us best” it’s based on this survey. 

[Cru1s1ng2009]

2 minutes ago, John&LaLa said:

 

You might be surprised the things folks put on their salads.  I'm a big fan of the corn. 😀

I would totally take corn if it was there. They has lettuce, tomato, cucumbers, and the rest were weird items like cut up lemons and jalapenos.

[bouhunter]

Does anyone really care about replies to another thread about 10 ratings?

[John&LaLa]

17 minutes ago, Cru1s1ng2009 said:

I would totally take corn if it was there. They has lettuce, tomato, cucumbers, and the rest were weird items like cut up lemons and jalapenos.

 

Empress had regular corn, black beans and a Mexican corn salsa.

mixed it all up

 

[dutchclogs]

6 minutes ago, bouhunter said:

Does anyone really care about replies to another thread about 10 ratings?

 

Yes -- has been informative for first time reader of such threads here !

[SuiteLady]

In May, on the Anthem, MDR waiters reminded us to fill out surveys but no mention of "10's"....However the Maitre'D was a totally different story.....He was obsessed with talking about 10's on the surveys.  He was riding on my last nerve by the last night....LoL

[Clarea]

3 minutes ago, SuiteLady said:

In May, on the Anthem, MDR waiters reminded us to fill out surveys but no mention of "10's"....However the Maitre'D was a totally different story.....He was obsessed with talking about 10's on the surveys.  He was riding on my last nerve by the last night....LoL

 

I hope you mentioned him where they ask about that in the survey.

[SuiteLady]

1 minute ago, Host Clarea said:

 

I hope you mentioned him where they ask about that in the survey.

Sure did!

[Armac]

A few years ago on Enchantment we had a very experienced good waiter who only had two tables of 4. When we asked why he only had two tables he reluctantly told us he was being punished for a bad survey.  On a previous cruise he had a difficult table that he could not please no matter how hard he tried. From the good service he gave us I tend to believe him. Sad  

[hapster85]

EVERY survey, everywhere, wants 10's...I refuse to fill out those surveys......it's time-consuming.....if there is a problem, rest assured I will let you know.  Otherwise, ASSUME it's 10's across the board.  Waste of time to do this.  

For once, I agree with cb. Surveys have become far too pervasive. I refuse to do them anymore.

[Clarea]

2 minutes ago, hapster85 said:

15 hours ago, cb at sea said:

EVERY survey, everywhere, wants 10's...I refuse to fill out those surveys......it's time-consuming.....if there is a problem, rest assured I will let you know.  Otherwise, ASSUME it's 10's across the board.  Waste of time to do this.  

For once, I agree with cb. Surveys have become far too pervasive. I refuse to do them anymore.

 

Getting that way with us too.

[John&LaLa]

13 minutes ago, Host Clarea said:

 

I hope you mentioned him where they ask about that in the survey.

 

Has anyone ever considered maybe Royal wants them to ask for 10's and this is there way of tracking it. 😉