Jump to content
Cruise Critic Community
TM

Refundable vs. Non-Refundable Credits

Recommended Posts

On my 2 upcoming cruises next month I have a number of different on-board credits.  They consist of:

 

Princess promotional credit as part of the booking

TA supplied credit

Shareholder credit

Loyalty credit

Future cruise deposit credit

 

Which ones are refundable if not used and which ones are non-refundable?

 

Thank you in advance.

Share this post


Link to post
Share on other sites

My understanding is that all are probably non refundable.  We just got off Royal Princess.  We thought all of ours were non refundable (that is what personalizer said) but onboard the ship it showed some was refundable.  I hope they are right as we did not use it all up and hope for the check they said they would send us.

Share this post


Link to post
Share on other sites

TA supplied credit is usually refundable. All the others that are supplied through Princess are nonrefundable.

Share this post


Link to post
Share on other sites
12 minutes ago, TM said:

On my 2 upcoming cruises next month I have a number of different on-board credits.  They consist of:

 

Princess promotional credit as part of the booking

TA supplied credit, If part of a group booking credit or special Princess/T.A. promo then not refundable, if "payed" for by the T.A. then most likely refundable

Shareholder credit, Not refundable

Loyalty credit, Not refundable - was refundable in the past, but that has changed

Future cruise deposit credit, Not refundable

 

Which ones are refundable if not used and which ones are non-refundable?

 

Thank you in advance.

See above. If you go to your cruise personlizer and select payments and credits it will mention if they are non-refundable. The Loyalty OBC will not show there. Also, the T.A. OBC may or may not show, depends on how the T.A. obatined the OBC. Your on board account statement will show refundable or not refundable.

Share this post


Link to post
Share on other sites

As above, if the TA provided the OBC, it's refundable. If the TA used "group" funds, it's not.

Almost the only other OBC that's refundable is the Military/Veterans OBC. It doesn't look like you have that one.

Share this post


Link to post
Share on other sites

Is it correct that the order in which credits are applied is:

First - Refundable credits

Second - Non-refundable

 

Example:  One has $100 refundable OBC and $100 non-refundable and spends $150 on board.

The $100 refundable would be applied first then $50 of the non-refundable.  At the end of the cruise one would have a credit balance of $50, but it is non-refundable.

Share this post


Link to post
Share on other sites
11 minutes ago, lax19 said:

Is it correct that the order in which credits are applied is:

First - Refundable credits

Second - Non-refundable

 

Example:  One has $100 refundable OBC and $100 non-refundable and spends $150 on board.

The $100 refundable would be applied first then $50 of the non-refundable.  At the end of the cruise one would have a credit balance of $50, but it is non-refundable.

close ... just the opposite

Share this post


Link to post
Share on other sites

Your ledger has a total credit balance to begin with. All expenses are subtracted from the total. At the end you can get a refund of up to the total of the refundable credits. For example my only refundable credit is a Military of $250. At the end of the cruise I can get a refund of the balance up to $250.

Share this post


Link to post
Share on other sites

With my wife I don’t have to worry about OBC it’s usually all gone as soon as I fill out the health forms at the pier.😳

Tony

Share this post


Link to post
Share on other sites
2 hours ago, lax19 said:

Is it correct that the order in which credits are applied is:

First - Refundable credits

Second - Non-refundable

 

Example:  One has $100 refundable OBC and $100 non-refundable and spends $150 on board.

The $100 refundable would be applied first then $50 of the non-refundable.  At the end of the cruise one would have a credit balance of $50, but it is non-refundable.

They use the non-refundable first, and only then use the refundable credits.

Share this post


Link to post
Share on other sites
4 minutes ago, ontheweb said:

They use the non-refundable first, and only then use the refundable credits.

 

2 hours ago, voljeep said:

close ... just the opposite

 

That's great that Princess uses their money first then your money!

Share this post


Link to post
Share on other sites

We had $950 from TA, $550 from Princess and $100 military. 

Received a check about two weeks after the cruise for almost $900. 

Told DH about $500 of it. 

The rest is in the kitty for our next cruise. 

Yes, they do use nonrefundable first. 

Military OBC is refundable. 

No limit on how much refund you get. 

 

Share this post


Link to post
Share on other sites
4 hours ago, Lucky TGO said:

With my wife I don’t have to worry about OBC it’s usually all gone as soon as I fill out the health forms at the pier.😳

Tony

Good news!! No more health forms. 🤣

Share this post


Link to post
Share on other sites
30 minutes ago, jagsfan said:

We had $950 from TA, $550 from Princess and $100 military. 

Received a check about two weeks after the cruise for almost $900. 

Told DH about $500 of it. 

The rest is in the kitty for our next cruise. 

Yes, they do use nonrefundable first. 

Military OBC is refundable. 

No limit on how much refund you get. 

 

Also, if the refundable is $25 or less, you can request cash at the Passenger Services desk at the end of the cruise.

Share this post


Link to post
Share on other sites
4 hours ago, lax19 said:

 

 

That's great that Princess uses their money first then your money!

It's the right thing to do.

Share this post


Link to post
Share on other sites
1 hour ago, JF - retired RRT said:

Also, if the refundable is $25 or less, you can request cash at the Passenger Services desk at the end of the cruise.

it is my astute understanding ... that in my not so humble opinion ... that I agree you can request cash at the PSD at the end of the cruise ... and IF YOU FAIL TO DO SO ... that less than $25 goes POOFFFFFFFFFFFFF

 

 

Share this post


Link to post
Share on other sites
1 hour ago, voljeep said:

it is my astute understanding ... that in my not so humble opinion ... that I agree you can request cash at the PSD at the end of the cruise ... and IF YOU FAIL TO DO SO ... that less than $25 goes POOFFFFFFFFFFFFF

 

 

We got one "small" check when I forgot to cash out.

Share this post


Link to post
Share on other sites

In addition to the ones listed above, any adjustments to port fees and taxes are refundable as well as if you prepay for an excursion and then receive onboard credit. That's what happened to me when I booked my last-minute Alaskan cruises this summer. My request for shareholder credit didn't get processed as quickly as I had hoped, so I went ahead and paid a little bit for an excursion. Once on board the ship, I could see the different credits I had--onboard credit from my TA (nonrefundable), FCD (nonrefundable), loyalty (nonrefundable), shareholder (nonrefundable), prepurchased excursion (refundable), and adjustments to port fees and taxes (refundable). I'm getting a check for a little over $100.

Share this post


Link to post
Share on other sites

In addition to the ones listed above, any adjustments to port fees and taxes are refundable as well as if you prepay for an excursion and then receive onboard credit. 

 

i don't understand this part. you get back part of the port fees and taxes just because you book and prepay for an excursion?

Share this post


Link to post
Share on other sites
8 hours ago, billystanley said:

In addition to the ones listed above, any adjustments to port fees and taxes are refundable as well as if you prepay for an excursion and then receive onboard credit. 

 

i don't understand this part. you get back part of the port fees and taxes just because you book and prepay for an excursion?

You get a small refund of port fees if the port fees end up slightly less than the cruise line estimated they would be. We have had this happen a few times, nothing very large.

Share this post


Link to post
Share on other sites
13 hours ago, voljeep said:

it is my astute understanding ... that in my not so humble opinion ... that I agree you can request cash at the PSD at the end of the cruise ... and IF YOU FAIL TO DO SO ... that less than $25 goes POOFFFFFFFFFFFFF

Could you have PSD and casino confused? I've heard that anything not cashed out at the casino evaporates

Share this post


Link to post
Share on other sites
11 hours ago, geoherb said:

In addition to the ones listed above, any adjustments to port fees and taxes are refundable as well as if you prepay for an excursion and then receive onboard credit. That's what happened to me when I booked my last-minute Alaskan cruises this summer. My request for shareholder credit didn't get processed as quickly as I had hoped, so I went ahead and paid a little bit for an excursion. Once on board the ship, I could see the different credits I had--onboard credit from my TA (nonrefundable), FCD (nonrefundable), loyalty (nonrefundable), shareholder (nonrefundable), prepurchased excursion (refundable), and adjustments to port fees and taxes (refundable). I'm getting a check for a little over $100.

Yeah, this confused me a bit.  We had an excursion get cancelled and we opted to take a cheaper excursion (only thing available) through same provider.  I thought they would refund the difference.  Instead they refunded the larger one as OBC and then charged the cheaper one.  The good thing for us was that we had a large amount of OBC that was supposed to be nonrefundable.  This essentially converted all of our non-refundable OBC to refundable so now I'm supposed to be getting a check for about $1500!  (approx. $960 of which was the excursion refund and the remainder which was originally nonrefundable) 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...