Where to find shareholder OBC?

[Heather1972]

Hi all,

I just recently purchased my carnival stock and sent in the info to get my shareholder onboard credit. When it is posted, where would I see that online? Thanks! 

[pcvtmom]

Go into "Manage My Cruise", as if you are going to print your documents.  If it has been applied, it will show up there.  

[beacha]

Heather, I get an email from Carnival telling me that the credit was applied to our account. I never see it on the booking , though. In the past, I have called Carnival to make sure it is on there. It always has been applied.

I also screenshot the email in case I have to go to guest services, but after 10 or so cruises, there’s not ever a problem.

[kristinp36]

I received an email confirmation. I print the email and take it with me to be safe. 

[ontheweb]

Or if you used a TA, you can call him or her to check. 

[NCTribeFan]

In Manage My Booking, go to Print Documents, check General Information.  On page 2 (Invoice page), there are a couple of boxes on the left side.  Just under the Itemized Charges (the top box) is another box - your OBC should show up there.

 

Wish we could make this a sticky since I've posted the same info about a dozen times!

 

And, yes, I also take the email stating that the OBC has been applied.  Just in case!

Edited August 8, 2019 by NCTribeFan

[Bookbug53]

It will not show in the booking documents. PRINT your confirmation and take it with you. If there is an issue after boarding, and you can't access your email, they may not honor it. I have learned that lesson the hard way. 

[ALWAYS CRUZIN]

19 hours ago, Heather1972 said:

Hi all,

I just recently purchased my carnival stock and sent in the info to get my shareholder onboard credit. When it is posted, where would I see that online? Thanks! 

Once you do the check in for the cruise.

Select Print Documents

Then select

Print general information and click on print

The booking summery will come up

On the second page you will see itemized charges

Directly below that it will show your OBC and any other credit you may have.

[Heather1972]

So it will or will not be in the booking documents? I see different posts above. I emailed in the request and put it in the mail just in case.  

[amyotravel]

It WILL, if they applied it to your booking correctly. Here is where it shows up:

 

Page 2 of your documents after you have done check in and you go to print your cruise documents, under general information. You can unselect the boarding pass and luggage tags. You can "print" (look at on screen) as many times as you want.

 

[NCTribeFan]

A couple of us gave step-by-step instructions on how to find it.  So, yes, you CAN see your OBC!

Edited August 8, 2019 by NCTribeFan

[pcvtmom]

I've always been able to see mine!

[Bookbug53]

I have always found in 20 cruises that the amount of OBC depicted on your documents is NOT the share holders benefit but other OBC that has been applied. Share holder's shows up after you board. Your mileage may vary but not by much. ☺️

Edited August 8, 2019 by Bookbug53

[N7786W Flyer]

43 minutes ago, fyree39 said:

No, that's absolutely NOT the case for me. My shareholder is always added to the OBC total once the shareholder documents are processed by guest admin at Carnival. I've been getting stockholder OBC since 2012 over 20-something cruises.

 

Same here...I see mine in the "Print My Documents" form as well as other forms of OBC (price drop, promotional, etc.).  However, for me, the OBC credits are not delineated.  The OBC simply shows as a total amount of credit (total of Stockholder, Promotional, Price Drop).

 

Garnett

[Heather1972]

You all can continue to sort it out amongst yourselves. 😂 The OBC is on my documents, but I didn't receive any email confirming the OBC despite me asking for one. I guess I should just be thankful for the OBC! 

[amyotravel]

16 hours ago, Bookbug53 said:

I have always found in 20 cruises that the amount of OBC depicted on your documents is NOT the share holders benefit but other OBC that has been applied. Share holder's shows up after you board. Your mileage may vary but not by much. ☺️

OK, then how do you explain mine?

 

It says $100, which is the correct amount, and is the share holders benefit.

It's the ONLY OBC (sadly) I have so that HAS to be it.