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Club Orange upgrade offer - on R class ship

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Just back from Eurodam, and we bought the Club Orange upgrade.  The cabin upgrade was a crap shoot, as we had booked a guarantee.  We did get an upgrade, but our friends who also booked a guarantee and did not purchase CO, got a better upgrade.  The noticeable niceties included:

Priority boarding - literally zero waiting in line - and disembarkation - we got to leave whenever we wanted to.

A table by the window at every single meal we ate in the MDR. 

The expanded menu included one additional entrée option that we were not informed of unless we asked.

The expanded room service menu included a no-charge mimosa and a couple of additional upcharge items.  That's it.

We did receive the zippered tote bag, but IMO it would have been nicer to be in addition to the regular tote that everyone else receives.

Bath robe had orange piping instead of blue, and was the heavier type similar to those in suite cabins.

We did receive the glass of sparkling wine at dinner the first evening. 

The "special event" was an expanded galley tour.

 

All this to say, CO likely made our experience much nicer - we were accommodated on every request of dining times and location, and spa appointments.  We've not cruised HAL in nearly 10 years, and we were pleased that the wonderful service we remember is still there.  Even if the free after-dinner espressos are no longer free.

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1 hour ago, ore-ee-gun said:

Just back from Eurodam, and we bought the Club Orange upgrade.  The cabin upgrade was a crap shoot, as we had booked a guarantee.  We did get an upgrade, but our friends who also booked a guarantee and did not purchase CO, got a better upgrade.  The noticeable niceties included:

Priority boarding - literally zero waiting in line - and disembarkation - we got to leave whenever we wanted to.

A table by the window at every single meal we ate in the MDR. 

The expanded menu included one additional entrée option that we were not informed of unless we asked.

The expanded room service menu included a no-charge mimosa and a couple of additional upcharge items.  That's it.

We did receive the zippered tote bag, but IMO it would have been nicer to be in addition to the regular tote that everyone else receives.

Bath robe had orange piping instead of blue, and was the heavier type similar to those in suite cabins.

We did receive the glass of sparkling wine at dinner the first evening. 

The "special event" was an expanded galley tour.

 

All this to say, CO likely made our experience much nicer - we were accommodated on every request of dining times and location, and spa appointments.  We've not cruised HAL in nearly 10 years, and we were pleased that the wonderful service we remember is still there.  Even if the free after-dinner espressos are no longer free.

Maybe I am wrong but I do not see anything worth the extra cost per cabin. If you paid $50pp per day that was $700  for your 7 day cruise. Was, what ever your paid, really worth it for the few extra things you got above? 

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1 hour ago, ore-ee-gun said:

.

 

All this to say, CO likely made our experience much nicer - we were accommodated on every request of dining times and location, and spa appointments.  We've not cruised HAL in nearly 10 years, and we were pleased that the wonderful service we remember is still there.  Even if the free after-dinner espressos are no longer free.

 

Glad to hear you had an enjoyable experience and cruise 😄.  Thanks for sharing.

 

24 minutes ago, terrydtx said:

Maybe I am wrong but I do not see anything worth the extra cost per cabin. If you paid $50pp per day that was $700  for your 7 day cruise. Was, what ever your paid, really worth it for the few extra things you got above? 

 

Value is different things to different people. We don’t all get value from the same things.  And CO is not $50 pp on the Eurodam 😉. Ore-e2e-gun enjoyed it and from their reporting had a good experience.  So, if they enjoyed their cruise and this was part of the reason then it had value for them 😉 

 

 

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On 9/14/2019 at 11:01 PM, idiebabe said:

 

Our Friends who are 4 Star was Sailing with us on the Amsterdam on August 12th Sailing.  We are on opposite schedules for Dining Times.  We do Late Seating and they normally do Early Seating.  We booked last minute and they were unable to get Early Seating and were Waitlisted which was 5:00 pm so were put in Open Seating.  

 

They asked the 2nd Night if they could make a Reservation for a few nights as they did in the past when in Open Seating.  They were told only at 5:15 or after 8 pm.

 

They told them they had Tables “in Reserve” and would not be able to accommodate them.  They like to dine alone and the one night they were put at an 8-top Table by themselves while smaller Tables around them were empty during their entire meal.  These were Tables “in Reserve “ for CO.  They dreaded going to the MDR on this Cruise and felt CO negatively affected their Dining experience.  

 

Maybe this works on Pinnacle Class Ships but on Ships with no dedicated space if it’s negatively going to impact other passengers...not such a good idea!

 

Also, the dedicated Club Orange line at Guest Services is so Carnival!  Only difference is Carnival at least had Diamonds/Platinums included in the Line along with FTTF where HAL has CO only.

 

 

Thank you for this post.   I am very  sorry  any HAL guests were  treated  so poorly in MDR .   Unaceptable  they were denied a  table they wanted because  of  a  'new money grab' HAL has instituted with little evident  thought to negative impact on "valued guests'.

 

 

I appreciate  learning  of such behavior from posts made here so, thank you, OP.

Quote

image.png.cc009f2ed03dac7d9bd0682c67bc1f29.png

 

 

sail.noordam@gmail.com

 

 

 

 

 

Edited by sail7seas

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4 hours ago, sail7seas said:

 

 

I appreciate  learning  of such behavior from posts made here so, thank you, OP.

 

 

 

 

Thank You, Sail!  

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On 8/23/2019 at 9:55 AM, 3rdGenCunarder said:

 

Neptune Lounge is too small and too far from kitchen access. Plus it's an interior location with minimal charm, which is why people drop in to get a snack but don't hang out there for any length of time. I would not be pleased to learn that this space would be my dining room. If they make it a CO area, then they definitely ARE taking away a perk that already exists for a group of passengers. So they would have to move the Neptune Lounge, and we're back to the question of where. It would probably be to a space that was previously a public area. People were angry at the reserved chairs outside the lanai cabins because it took away a space that used to be available for all. Take away part of a lounge and people will definitely complain. 

 

Comments not directed at your post, but in general: HAL is in a tough spot. They don't have space to add an additional venue, whether as upsell or perk, without taking away something that generates revenue or pleases some segment of their population. They could build something where the retreat cabanas are, but that would take away a source of revenue and people who like the cabanas would protest, probably even more than the fans of Tamarind would. People say that HAL is "behind" on the trend for more specialty dining. But HAL is also "behind" in the rush to build huge ships. Larger ships mean more venues for lounges and dining. Pinnacle ships are already larger than I like. I'm happy to stick with MDR dinners as a trade-off to not be on a bigger ship. 

 

 

Neptune guests want their Neptune lounge near the cabins.   certainly not on another deck.     It would be very close to  worthless if removed from present locations.

 

That is  why some of us pay more to  have a mid ship   suite.

 

 

 

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IMO,  the  last very good original idea HAL had  was creating  LIdo bufet.   That was a great many years ago.    Most other cruise lines liked  the idea so much they followed suit.

 

 

 

Edited by sail7seas

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