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LinnieRed

Booking on hurtigruten.no

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Hello experienced travelers,

 

DH and I are going to book for one of the new expedition cruises, the “Magic of the Arctic Winter” on the Otto Sverdrup. My plan is to use the .no site due to the drastic price difference. I’ve compared the inclusions, etc. And they appear to be the exact same verbiage on both the US and the NO sites. 

 My question is this:  once we submit our deposit and initial booking, do they communicate with us in English?

 

On a sidenote, we have decided on the QR category, from what I read we can select one of the three cabins on the sixth deck that are not blocked by the lifeboats and still have a view. These cabins are slightly less expensive than the P2 category but seem to be close to twice as big. And I on the right track here? 

 

 I have tried to read all of the prior posts so that I know what I’m getting myself into with this and have done as much due diligence as I can but still have these questions. Thank you in advance for your help. 

 

Sincerely, 

 

Linnie

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29 minutes ago, LinnieRed said:

on the Otto Sverdrup.

Now we have to get used to new names - ‘Otto Sverdrup’ is former ’Finnmarken’ 

 

34 minutes ago, LinnieRed said:

do they communicate with us in English?

When booking at the .no site links will be provided to documents in Norwegian Language - and cruise contract will also be in Norwegian Language.

You can find the documents in English language as well - if you communicate in English answers by email or by phone will be in English.

34 minutes ago, LinnieRed said:

decided on the QR category

At the deck plan the category is QJ  - I have not sailed Finnmarken but as I read the deck plan the three cabin does not hav obstructed view. Hopefully someone who have sailed Finmarken has the answer.

 

Important to ask  questions and e well prepared - primarily for Hurtigruten which is not a mainstream cruise line.

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I booked a port to port trip on Hurtigruten.no last year with the aid of Google translate. E-mails from them were in English and Norwegian, I did need to phone them when I made the final payment and they were extremely helpful. I'll definitely be booking through the Norwegian site for our next trip (we're in Australia and the price difference was well worth it).

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Apologies to a few of you who read this tale on another post. I booked just today through the .no site. At first we wondered whether we'd even be allowed to, I mean why the vast price difference? We almost gave up when the website gave us nothing but error messages. But I went ahead and called, and no problem. I ran into a one-off problem when I thought, I should probably translate this invoice before I pay it. And the cabin description was different from the English and Norwegian websites in that it allowed for the possibility of getting twin beds instead of a double. I wrote and was assured it would be a double. I asked for that in writing, and oops, there is one cabin that has twins and I got it (last available). My point is you need to be on your toes and translate everything. Everyone speaks English if you call, so that's not a problem. 

We had our hearts set on this trip by this point, so she searched for an upper deck cabin for me. The only one available in our time frame was two days earlier, 2 December on the Polarlys. That one has obstructed view. I debated it and realized at that time of year, it's dark most of the day anyway, and we won't be in the room when looking at the scenery. So I went for it, I think it's no big deal. In the summer, I definitely would not have made that choice.

Also, when the name change? It's still called MS Finnmarken on the website.

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Aliyah17 Thank you for the update - very useful information.

22 minutes ago, Aliyah17 said:

It's still called MS Finnmarken on the website.

It's still MS Finnnmarken if booking is before the make over. After the mak over in 2020 you will book MS Otto Sverdrup.

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On 9/17/2019 at 8:00 AM, Drumbeat16 said:

I booked a port to port trip on Hurtigruten.no last year with the aid of Google translate. E-mails from them were in English and Norwegian, I did need to phone them when I made the final payment and they were extremely helpful. I'll definitely be booking through the Norwegian site for our next trip (we're in Australia and the price difference was well worth it).

Ditto! We booked our Nov 2020 cruise using the .no site. Used Google translate during the booking process, and for my cruise confirmation, but my various emails with Hurtigruten Norway were always in English, as were my phone calls. 

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Posted (edited)

Update: We booked yesterday on the .no site for a savings of 4000USD. I had 2 iPads and did a mock booking on the US site as I navigated the Norwegian site. It was very simple. 

Our cruise documents are in Norwegian, so I have sent an email asking for all future communication to be in English. 

 

The (very long) countdown begins!

 

Edited by LinnieRed

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Note that by booking on the Norwegian website the T&C are the Norwegian ones (they change from one country to the other, pay attention especially to the cancellation conditions), and in the (unlikely) event of anything going bad between Hurtigruten and you, the contract between you falls under Norwegian consumer laws. It's usually not a problem but it's worth knowing. I've booked on the Norwegian website several times with no issue (and substantial savings!).

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I booked my two Fram cruises on the Norwegian site with substantial savings as well. Had no problem. When the excursion forms were sent in Norwegian, I simply asked they be sent in English.

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