zitsky Posted October 16, 2019 #1 Share Posted October 16, 2019 Is calling the only way to find out the Captain's Club number of the other pax on my cruise? I can find my CC # but I don't see any way to look up for another pax on the same itinerary. He hasn't signed up with his email address on the Celebrity website, as far as I know. Link to comment Share on other sites More sharing options...
davekathy Posted October 16, 2019 #2 Share Posted October 16, 2019 (edited) 8 minutes ago, zitsky said: Is calling the only way to find out the Captain's Club number of the other pax on my cruise? I can find my CC # but I don't see any way to look up for another pax on the same itinerary. He hasn't signed up with his email address on the Celebrity website, as far as I know. I don't believe the Captains Club rep. will give you another persons CC number. That person will need to call or better yet set up an account with Celebrity. They will need to have an account to do their online check in and manage their booking. Edited October 16, 2019 by davekathy Link to comment Share on other sites More sharing options...
Rare mom says Posted October 16, 2019 #3 Share Posted October 16, 2019 I'm pretty sure a person's Captains Club number would be considered personal information, so wouldn't be disclosed to anyone else. Link to comment Share on other sites More sharing options...
zitsky Posted October 16, 2019 Author #4 Share Posted October 16, 2019 8 minutes ago, davekathy said: I don't believe the Captains Club rep. will give you another persons CC number. That person will need to call or better yet set up an account with Celebrity. They will need to have an account to do their online check in and manage their booking. I am able to (pre) check in online for that other pax (my partner). I'll help him set up an account. Link to comment Share on other sites More sharing options...
zitsky Posted October 16, 2019 Author #5 Share Posted October 16, 2019 So I set up an account for my partner. But I get an error when trying to add his CC # to the check in page. I get the following error. Too soon, maybe? Yes I can/will call Celebrity. Sorry, we hit a snag.. We're unable to complete your request. Please try again later. Link to comment Share on other sites More sharing options...
davekathy Posted October 17, 2019 #6 Share Posted October 17, 2019 3 hours ago, zitsky said: So I set up an account for my partner. But I get an error when trying to add his CC # to the check in page. I get the following error. Too soon, maybe? Yes I can/will call Celebrity. Sorry, we hit a snag.. We're unable to complete your request. Please try again later. So now you have his CC number? Check in opens at 90 days. Try again or call the CC (1-800-760-0654) and ask for help. Link to comment Share on other sites More sharing options...
zitsky Posted October 18, 2019 Author #7 Share Posted October 18, 2019 So now the error message is Date of birth and name do not match. (trying to add CC# to checkin) I have emailed Celebrity. I'll try calling them also. Partner's account shows his CC number. Not sure what is going on. Link to comment Share on other sites More sharing options...
parrothead33 Posted October 18, 2019 #8 Share Posted October 18, 2019 5 minutes ago, zitsky said: So now the error message is Date of birth and name do not match. (trying to add CC# to checkin) I have emailed Celebrity. I'll try calling them also. Partner's account shows his CC number. Not sure what is going on. I got the same message when trying to add my friends number to our reservation. She called Captain's Club and they added it no problem. Link to comment Share on other sites More sharing options...
zitsky Posted October 18, 2019 Author #9 Share Posted October 18, 2019 4 minutes ago, parrothead33 said: I got the same message when trying to add my friends number to our reservation. She called Captain's Club and they added it no problem. Calling in seems to be the #1 answer to Celebrity problems. Thanks. Link to comment Share on other sites More sharing options...
zitsky Posted October 18, 2019 Author #10 Share Posted October 18, 2019 OK calling in to the Captain's Club solved the issue... I had to logout and back in before everything showed up. The Celebrity website is the worst part of their portfolio. Service generally seems pretty good. Link to comment Share on other sites More sharing options...
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