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3rdGenCunarder

Passport email from HAL

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I'm doing the Zuiderdam partial canal cruise this winter--sunfarer or seafarer, I forget which. I just got an email telling me that I need a passport. 

 

OK, no problem I have a passport. But what's interesting is that the email did not come from HAL. It came from a service that will help you renew your passport. CIBTvisas, so I guess they arrange visas, too. I don't think I've ever had a message like this before. 

 

This is the address the email came from. 

<visaadvisor-HA@cibtvisas.com>
 

Congratulations on your upcoming sailing on ZUIDERDAM with Holland America Line.

A passport is required for your voyage. Please ensure you have a valid passport prior to sailing on your cruise on ZUIDERDAM departing 02/15/2020.

Some countries require that your passport be valid for at least six months after the end of your trip. Your passport must also have blank pages available for entry and exit endorsements and be in good condition - clean and not frayed or torn.

It is your responsibility to hold the proper travel documentation in order to avoid disruptions to your trip. In some cases, if you fail to present the required travel documents at cruise check-in, you may be denied boarding.

We look forward to helping you prepare for your trip.

 

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I got that email today too but for a cruise through the canal on the Rotterdam. Son and granddaughter just got theirs and mine is almost recently renewed. Don't like that HAL thinks its okay to give a third party my information. 

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I got this exact email today myself.  It is for a different cruise though. Western Carib, in Feb. I've never seen it before

 

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I've never seen it before on any of my other cruises. They had my email address, full name, cruise number, ship, location of cruise and departing date. That's a lot of information to be giving a third party. I thought it was from HAL because it used their logo above the ship. Guess I will ask my PCC tomorrow what it's all about. 

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First time we received this today too for our upcoming 2 weeks on the Oosterdam.  It went to my junk folder and at first I thought it was spam.  

 

Maybe too many are not bringing valid passports so HAL decided to send reminders.  

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A couple of weeks ago we received  that e-mail wanting more information to "assist" with visas for our upcoming cruise.

Thought it must be scam, contacted our Travel Agent, who checked with the NZ agent who replied that they had received many messages re the e-mail.

Was not happy to see our cruise information(full names, booking number etc) given by HAL to a third party.

Now today have received the message again, which we are ignoring.

We do not need visas for our upcoming cruise.

 

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7 minutes ago, lindaler said:

I've never seen it before on any of my other cruises. They had my email address, full name, cruise number, ship, location of cruise and departing date. That's a lot of information to be giving a third party. I thought it was from HAL because it used their logo above the ship. Guess I will ask my PCC tomorrow what it's all about. 

Same for my son, whose passport expires in May 2020.  We're traveling Christmas/New Year's week, so we knew he needed to renew his passport.  We filed renewal in September.  As of today's date, he hasn't received his new passport yet.  

 

I didn't receive any email.  I thought it was because my passport doesn't expire until 2027, while his needs renewal prior to his boarding the ship in December.  I also figured the email was coming from HAL.  Strange if it isn't.

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4 minutes ago, sevenseasnomad said:

Same for my son, whose passport expires in May 2020.  We're traveling Christmas/New Year's week, so we knew he needed to renew his passport.  We filed renewal in September.  As of today's date, he hasn't received his new passport yet.  

 

I didn't receive any email.  I thought it was because my passport doesn't expire until 2027, while his needs renewal prior to his boarding the ship in December.  I also figured the email was coming from HAL.  Strange if it isn't.

 

My passport is good until 2026, and I've filled out all the info HAL asks for, so they aren't checking to see if you need to update documents. They're just sending the full passenger list to this service. I think it would be better if HAL had sent the email rather than hand off so much info. They could have included the link to the company they're working with.

 

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So in case something got list, I just signed in to the HAL site and checked my booking. I went to my account and when I clicked on my reservations, it showed my booking number and my last name. I had to enter my first name and answer a security question, choose one of three--name of ship, embarkation port, or embarkation date. That's new to me.

 

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Called HAL and got transferred to a supervisor. She said the agency used to be called visas and vaccinations but is now CiBT.  First she thought it was a branch of HAL and then she wasn't sure and went to check to see if CIBT is a branch or a third party. 24 minutes and counting to get an answer.  

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This is a vendor(third party) that all of Carnival uses to get visas but this is new and they are looking for feedback.  I have told them this information should come from my PCC. 

 

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25 minutes ago, 3rdGenCunarder said:

 

No. Maybe it's for Cartegena? Or Panama?

 

Neither require a passport. But Costa Rica does.

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1 minute ago, CruiserBruce said:

Neither require a passport. But Costa Rica does.

 

That answers it, then. Costa Rica is on the itinerary.

 

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We are doing back to back Mexico and received this.  I forwarded it to our PCC asking some questions and also about the information a 3rd party has about us.  

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Totally agree it is not okay for HAL to export that type of information. Isn’t that similar to the breech that was set up by HAL sharing pax information with a third party that handles luggage, whether or not they booked the service?

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My passport expires Jan. 2021 and I’m looking at a possible July 2020 cruise. Will I need to have my passport renewed since it will expire in 5 months?

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I know that if I receive an email from this company then I will report it to the appropriate Canadian department. This is a breach of privacy laws in a lot of countries because HAL cannot share this type of information with third parties without specific consent.

I have received a few email for my next cruise regarding Australian and New Zealand ETAs but they have all been from HAL.

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37 minutes ago, AnnieBelle said:

My passport expires Jan. 2021 and I’m looking at a possible July 2020 cruise. Will I need to have my passport renewed since it will expire in 5 months?

Yes.  The usual requirement is to have a passport that is 6 months or more from expiration.

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There are two threads discussing this.  I just posted a lengthy reply on the other one describing how they are trying to scam me into purchasing a visa (thru them) that I do not need for an upcoming cruise stopping in the Philippines.

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45 minutes ago, AnnieBelle said:

My passport expires Jan. 2021 and I’m looking at a possible July 2020 cruise. Will I need to have my passport renewed since it will expire in 5 months?


It depends on the itinerary. 

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8 minutes ago, USN59-79 said:

Yes.  The usual requirement is to have a passport that is 6 months or more from expiration.


It depends on the itinerary. Some cruises don’t even require a passport. 

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