Williamsburgcruiser Posted October 22, 2019 #1 Share Posted October 22, 2019 Hi - Just got an email this morning - with a new receipt from RCI for my 2020 Oasis cruise out of Port Liberty. GONE were my discounts from when I originally booked - and GONE was the stateroom I picked - and now it just says GTY. I am not happy. I called customer service - and they said that "revenue" made the change, they took my phone number, and now I am waiting for a phone call back from "revenue". Customer service said that no indication was put in the booking to state why the change was made. So - go check your receipts and reservations! Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2019 #2 Share Posted October 22, 2019 4 minutes ago, Williamsburgcruiser said: and GONE was the stateroom I picked - and now it just says GTY. Did you have one of the new cabins to be added during the dry dock? Link to comment Share on other sites More sharing options...
rozen Posted October 22, 2019 #3 Share Posted October 22, 2019 I have the same problem booked b2b same stateroom JS on Oasis and now received a new invoice that shows GTY and my original stateroom is not available Link to comment Share on other sites More sharing options...
Williamsburgcruiser Posted October 22, 2019 Author #4 Share Posted October 22, 2019 23 minutes ago, Biker19 said: Did you have one of the new cabins to be added during the dry dock? That I do not know. I booked a stateroom I had previously, because I liked the location - in Central Park. Link to comment Share on other sites More sharing options...
Williamsburgcruiser Posted October 22, 2019 Author #5 Share Posted October 22, 2019 Per the website - when trying to book this cruise on October 11 2020 on Oasis out of Cape Liberty - They aren't booking any central park cabins. Still waiting for a call from revenue - because, IF they give me all my discounts back - and/or reprice me to the current sale - I will be accommodating and accept the Central Park guarantee. 1 Link to comment Share on other sites More sharing options...
SuiteLady Posted October 22, 2019 #6 Share Posted October 22, 2019 What is the date of these sailings? I have May 17th sailing booked..... Link to comment Share on other sites More sharing options...
Williamsburgcruiser Posted October 22, 2019 Author #7 Share Posted October 22, 2019 9 minutes ago, SuiteLady said: What is the date of these sailings? I have May 17th sailing booked..... The sailing that affects me is the 2020-October 11th. Link to comment Share on other sites More sharing options...
SuiteLady Posted October 22, 2019 #8 Share Posted October 22, 2019 2 minutes ago, Williamsburgcruiser said: The sailing that affects me is the 2020-October 11th. Oh ok, well I hope it works out for you.....I have a OV Balcony on the hump for May, but no emails for me so far. Link to comment Share on other sites More sharing options...
Biker19 Posted October 22, 2019 #9 Share Posted October 22, 2019 1 hour ago, Williamsburgcruiser said: That I do not know. I booked a stateroom I had previously, because I liked the location - in Central Park. I thought it might be an issue with new cabins, but that doesn't seem to be the issue here. Link to comment Share on other sites More sharing options...
Williamsburgcruiser Posted October 22, 2019 Author #10 Share Posted October 22, 2019 So! Update. Received a call from Royal Caribbean - and "revenue" said the refurbishment of the ship caused my original stateroom to get re-categorized. The agent found me another stateroom - a few doors down - and adjusted all the pricing back to the original. Now - I'm back to being happy - and hope this doesn't happen to anyone else. Guess it pays to troll the sales and keep an eye on your reservations! 1 Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted October 22, 2019 #11 Share Posted October 22, 2019 Glad everything worked out -- it does pay to be vigilant. mac_tlc Link to comment Share on other sites More sharing options...
suesnake2002 Posted October 22, 2019 #12 Share Posted October 22, 2019 Hmmm interesting. I have the extra long central park balcony oct 25, 2020. It is paid in full, and i use a ta. Haven't heard anything. So no news is good news. Still showing my suite # Thanks for the heads up tho. Link to comment Share on other sites More sharing options...
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