Captains Club email address?

[isdoo]

Hi, 

 

Is there a captain club email address? 

 

If there is a difference in the UK, but I guess the US one is fine. 

 

Only showing a US phone number on the site 

[Toftwood]

captainsclub.uk@celebritycruises.com

 

I have only dealt with them once recently and they handled my query very efficiently.

 

[dkjretired]

From the UK web site:

 

Captain's Club members

 

• Captain's Club is our popular loyalty programme. Find out more >
• Contact us to enrol or manage your account. Or enrol online >

United Kingdom 0844 481 7505*
Republic of Ireland 1800 932 662* 

 

[isdoo]

1 hour ago, dkjretired said:

From the UK web site:

 

Captain's Club members

 

• Captain's Club is our popular loyalty programme. Find out more >
• Contact us to enrol or manage your account. Or enrol online >

United Kingdom 0844 481 7505*
Republic of Ireland 1800 932 662* 

 

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 

[dkjretired]

48 minutes ago, isdoo said:

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 

I’m in the US don’t know anything about it.

[davekathy]

57 minutes ago, isdoo said:

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 

How is Celebrity's UK phone number illegal? 

[isdoo]

10 minutes ago, davekathy said:

How is Celebrity's UK phone number illegal? 

 

UK & EU law states that you must offer an 01x 02x 03x or 0800 number to any customer who wishes to contact the firm. 

 

Sales numbers can be at a premium rate if required. 

 

If a premium rate number is advertised to customers then a complaint number must be shown alongside it. 

 

That law came in around 3 years ago. 

[Cirdan]

52 minutes ago, isdoo said:

 

UK & EU law states that you must offer an 01x 02x 03x or 0800 number to any customer who wishes to contact the firm. 

 

Sales numbers can be at a premium rate if required. 

 

If a premium rate number is advertised to customers then a complaint number must be shown alongside it. 

 

That law came in around 3 years ago. 

 

But CaptainClub contacts are not the customer service.

[isdoo]

13 minutes ago, Cirdan said:

 

But CaptainClub contacts are not the customer service.

 

They are as it is a contact number for customers to contact the company. 

 

Only sales lines are exempt. 

 

Celebrity has the same for calling about your cruise. 

 

At 55p per minute plus from a mobile phone it is wrong. Might be slightly cheaper from a land line, but still way above what the law allows. 

[Cirdan]

11 minutes ago, isdoo said:

 

They are as it is a contact number for customers to contact the company. 

 

Only sales lines are exempt. 

 

Celebrity has the same for calling about your cruise. 

 

At 55p per minute plus from a mobile phone it is wrong. Might be slightly cheaper from a land line, but still way above what the law allows. 

 

On the website I find:

0845 163 3180 (Calls cost 7p per minute + network charge) for customer question.

It would be very strange (especially for British market) to have an illegal contact number.

But I agree with you: email is often the best way.

 

[laslomas]

Celebrity only advertise the premium line numbers on their website not free ones or geographical . Really annoying, especially now that the website has changed (supposedly improved) and for some bookings it is necessary to call to book rather than complete online. Who wants to pay 7 pence a minute to make a booking????

 

But there is a freephone number for Celebrity which is 0800 4414055. This takes you through 5 menu choices before getting to a choice for Celebrity Captain's Club. Also number 01932 834300 will also get you to the exact same menu choices. 

 

 

[Cirdan]

Sometime using the RC numbers is also a good way.

 

And on contract you may have an other land line number. I'm cosmopolitan on where I book with Celebrity (but never used phone for captain Club stuffs), but so, I tend to use the free number also if I should use the number in the contract. In any case all lines go to the same telephone exchange.

 

I think we already noticed that CelebrityCruise is not so good on shore stuffs: website, phone, brochure. Did you noticed that the description map of cabins, on UK brochure are mixed? Or nonsenses on Italian brochure? Or getting captain club newletter with promotions already expired?