Jump to content
Cruise Critic Community
isdoo

Captains Club email address?

Recommended Posts

Hi, 

 

Is there a captain club email address? 

 

If there is a difference in the UK, but I guess the US one is fine. 

 

Only showing a US phone number on the site 

Share this post


Link to post
Share on other sites

captainsclub.uk@celebritycruises.com

 

I have only dealt with them once recently and they handled my query very efficiently.

 

Share this post


Link to post
Share on other sites
1 hour ago, dkjretired said:

From the UK web site:

 

United Kingdom 0844 481 7505*
Republic of Ireland 1800 932 662* 

 

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 

Share this post


Link to post
Share on other sites
48 minutes ago, isdoo said:

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 


I’m in the US don’t know anything about it.

Share this post


Link to post
Share on other sites
57 minutes ago, isdoo said:

 

Thanks not going to call a premium rate number which has been illegal for around 3 years. 

 

Unsure how Celebrity get away with it. 

How is Celebrity's UK phone number illegal? 

Share this post


Link to post
Share on other sites
10 minutes ago, davekathy said:

How is Celebrity's UK phone number illegal? 

 

UK & EU law states that you must offer an 01x 02x 03x or 0800 number to any customer who wishes to contact the firm. 

 

Sales numbers can be at a premium rate if required. 

 

If a premium rate number is advertised to customers then a complaint number must be shown alongside it. 

 

That law came in around 3 years ago. 

Share this post


Link to post
Share on other sites
52 minutes ago, isdoo said:

 

UK & EU law states that you must offer an 01x 02x 03x or 0800 number to any customer who wishes to contact the firm. 

 

Sales numbers can be at a premium rate if required. 

 

If a premium rate number is advertised to customers then a complaint number must be shown alongside it. 

 

That law came in around 3 years ago. 

 

But CaptainClub contacts are not the customer service.

Share this post


Link to post
Share on other sites
13 minutes ago, Cirdan said:

 

But CaptainClub contacts are not the customer service.

 

They are as it is a contact number for customers to contact the company. 

 

Only sales lines are exempt. 

 

Celebrity has the same for calling about your cruise. 

 

At 55p per minute plus from a mobile phone it is wrong. Might be slightly cheaper from a land line, but still way above what the law allows. 

Share this post


Link to post
Share on other sites
11 minutes ago, isdoo said:

 

They are as it is a contact number for customers to contact the company. 

 

Only sales lines are exempt. 

 

Celebrity has the same for calling about your cruise. 

 

At 55p per minute plus from a mobile phone it is wrong. Might be slightly cheaper from a land line, but still way above what the law allows. 

 

On the website I find:

0845 163 3180 (Calls cost 7p per minute + network charge) for customer question.
It would be very strange (especially for British market) to have an illegal contact number.
But I agree with you: email is often the best way.
 

Share this post


Link to post
Share on other sites

Celebrity only advertise the premium line numbers on their website not free ones or geographical . Really annoying, especially now that the website has changed (supposedly improved) and for some bookings it is necessary to call to book rather than complete online. Who wants to pay 7 pence a minute to make a booking????

 

But there is a freephone number for Celebrity which is 0800 4414055. This takes you through 5 menu choices before getting to a choice for Celebrity Captain's Club. Also number 01932 834300 will also get you to the exact same menu choices. 

 

 

Share this post


Link to post
Share on other sites

Sometime using the RC numbers is also a good way.

 

And on contract you may have an other land line number. I'm cosmopolitan on where I book with Celebrity (but never used phone for captain Club stuffs), but so, I tend to use the free number also if I should use the number in the contract. In any case all lines go to the same telephone exchange.

 

I think we already noticed that CelebrityCruise is not so good on shore stuffs: website, phone, brochure. Did you noticed that the description map of cabins, on UK brochure are mixed? Or nonsenses on Italian brochure? Or getting captain club newletter with promotions already expired?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...