Jump to content
Cruise Critic Community
Woofbite

Unable to access HAL website

Recommended Posts

Just tried to go to Mariner account and got this:
 

Access Denied

You don't have permission to access "http://www.hollandamerica.com/en_US.html" on this server.

Reference #18.689655f.1573051063.358ab8f

 

Any idea what that means?
 

Share this post


Link to post
Share on other sites
4 minutes ago, seagarsmoker said:

Only thing I see different is http: should be https:

That shouldn't matter. All you really need is hollandamerica.com

Share this post


Link to post
Share on other sites

Try a different browser or device. I use Google Chrome on my laptop PC and have no difficulty.

Share this post


Link to post
Share on other sites
3 hours ago, Woofbite said:

Just tried to go to Mariner account and got this:
 

Access Denied

You don't have permission to access "http://www.hollandamerica.com/en_US.html" on this server.

Reference #18.689655f.1573051063.358ab8f

 

Any idea what that means?
 

 

If the problem persists and you haven't already called HAL for help, I'd suggest you try that.  Good luck.

Edited by avian777

Share this post


Link to post
Share on other sites

Did you type the address or follow a link? Just entering hollandamerica.com should forward you to the secure (https) site. If you're on a company network or a VPN, it's possible that's blocking you.

Share this post


Link to post
Share on other sites

The old website was nothing special but it worked. Orlando's team junked it and put in this terrible one, which has had many bugs, though fewer now. It's poorly designed and not user-friendly.

 

Kind of like the Crow's Nest fiasco on the larger ships!

Share this post


Link to post
Share on other sites

I usually get that message using Chrome on my laptop. If I change to Foxfire and use an incognito tab, then the HAL site works fine. Today, though, it worked on Chrome no problem.

Share this post


Link to post
Share on other sites

Yesterday I got into the website fine but when I tried to complete my January cruise check-in information in the account section, it simply would not work.  After several tries I gave up.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...