wesport Posted November 14, 2019 #1 Share Posted November 14, 2019 I purchased the premium internet for the week on the ship. Internet was down all day while in port in Amber Cove. In St Thomas currently and it is down again. Just curious if anyone has had similar experiences. Any pro ration of the weekly charge , or is it just part of the cruise contract. Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted November 14, 2019 #2 Share Posted November 14, 2019 I have read on CC that pax have been able to get a partial refund. Take it up with the Internet Manager (is there still an Internet Manager on board? - normally has a desk beside front office). Failing that take it up with Front Office and if no response send a note to the Hotel Manager (post box for HM beside front office?) Link to comment Share on other sites More sharing options...
wesport Posted November 14, 2019 Author #3 Share Posted November 14, 2019 Just saw the digital manager. Pro rated a credit of 40 dollars, which is fine for a day and a half without service. 2 Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted November 14, 2019 #4 Share Posted November 14, 2019 Good result! Hopefully you won't need to visit them again 🤞 Enjoy the rest of your cruise.... Link to comment Share on other sites More sharing options...
Gigi1977 Posted November 14, 2019 #5 Share Posted November 14, 2019 Had this happen on Koningsdam last year. I had bought premium package. Internet out for a day and half. Complained. Got nothing but ‘sorry’. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted November 14, 2019 #6 Share Posted November 14, 2019 7 hours ago, wesport said: I purchased the premium internet for the week on the ship. Internet was down all day while in port in Amber Cove. In St Thomas currently and it is down again. Just curious if anyone has had similar experiences. Any pro ration of the weekly charge , or is it just part of the cruise contract. I’m on board with you. I have the package as a free perk. We were both thinking we were glad we didn’t buy it. The service has been too unreliable. Link to comment Share on other sites More sharing options...
aa7yy Posted November 14, 2019 #7 Share Posted November 14, 2019 Just got off the NS. Internet was down at least the last 10 days.I understand they will have the web site crew work on it when they get the web site fixed. Link to comment Share on other sites More sharing options...
wesport Posted November 16, 2019 Author #8 Share Posted November 16, 2019 7 day cruise. Internet down 1 full day and two mornings. However, when it works, it’s fine. Link to comment Share on other sites More sharing options...
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