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Drink Package Problems

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16 minutes ago, kimberlym4 said:

Non-alcoholic drinks are not included in the 15 drink total are they?  If they are, that could throw off your daily count.

they do not count. only alcoholic drinks count

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On 11/16/2019 at 9:38 AM, stetucke said:

I have taken a few Carnival cruises over the years. The last CCL trip 2 years ago my group noticed a few times that the number of drinks Carnival had said we ordered was more than actual. We had several people in our group that were not big drinkers but had the package because everyone in their room had to have it. It never really became a problem because we never hit the 15 limit. As I've booked another CCL trip it came back to mind and I was just curious if anyone else has noticed this before. 

I had an issue on the Liberty.  The first night I hit 15 around 1am.  I never had gotten a "warning" at 13 or 14, but not biggie.  I asked for a diet coke instead.  The next day was a sea day, and they tried to tell me that I had hit 15 on my 14th drink.  And I kept track and double track, and checked it against the app.  I went to guest services to question it, and they counted my diet coke that was after midnight against my 15 alcohol drinks.  I didn't think that was right, but they said it was, and I didn't want to look like a lush or cause a scene or anything.  Well I called Carnival when I got back, and they told me that I was right.  The bartender who said I was at 15 was wrong and the employee at guest services was wrong, and if it happens again to ask to speak to a supervisor.

So I guess just make sure you know the Cheers policy, and maybe have a copy of it with you to reference?  Or at least a digital copy on your phone.

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14 minutes ago, dlphn501 said:

I had an issue on the Liberty.  The first night I hit 15 around 1am.  I never had gotten a "warning" at 13 or 14, but not biggie.  I asked for a diet coke instead.  The next day was a sea day, and they tried to tell me that I had hit 15 on my 14th drink.  And I kept track and double track, and checked it against the app.  I went to guest services to question it, and they counted my diet coke that was after midnight against my 15 alcohol drinks.  I didn't think that was right, but they said it was, and I didn't want to look like a lush or cause a scene or anything.  Well I called Carnival when I got back, and they told me that I was right.  The bartender who said I was at 15 was wrong and the employee at guest services was wrong, and if it happens again to ask to speak to a supervisor.

So I guess just make sure you know the Cheers policy, and maybe have a copy of it with you to reference?  Or at least a digital copy on your phone.

Lol, do you think the discrepancy between 14 and 15 could be on your end after 15 drinks?  I very much doubt carrying around the cheers policy will help.  

 

 

 

 

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One thing I have noticed is that when I check my folio account, both mine and my husbands drinks/charges show up (I book the cruise, I am the first name on the booking, and I set it up using a credit card in my name). When we check HIS folio, only his charges/drinks show up. 

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10 minutes ago, jimbo5544 said:

Lol, do you think the discrepancy between 14 and 15 could be on your end after 15 drinks?  I very much doubt carrying around the cheers policy will help.  

 

 

 

 

Haha!  I'm positive 😉  The advantage to Cheers is being able to try something new.  And if you don't like it, you dump it and get something else.  The customer service rep at Carnival was the one who said to refer to the policy.

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This has happened to us.  The waiter in the MDR would charge my husbands card for myself and brothers drinks every night because we were having the same number and he would leaver there way up.  We finally figured that out on about the 5th night!  Hubby wasn't very happy!

 

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2 hours ago, bp traveler said:

This has happened to us.  The waiter in the MDR would charge my husbands card for myself and brothers drinks every night because we were having the same number and he would leaver there way up.  We finally figured that out on about the 5th night!  Hubby wasn't very happy!

 

Leaver??

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I'm pretty sure on our first day we were charged for more than we had but by the third day it seemed to clear up on my account and reflect the accurate number.

 

on our last sea day the bartender told my DH he was 10. DH was in disbelief. I can ASSURE you he was at 10........

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1 hour ago, ricew001 said:

I'm pretty sure on our first day we were charged for more than we had but by the third day it seemed to clear up on my account and reflect the accurate number.

 

on our last sea day the bartender told my DH he was 10. DH was in disbelief. I can ASSURE you he was at 10........

Sounds like others in this same thread.  

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On the conquest, summer 2018, it looked like he counted coffees from the 
coffee bar in our 15 drinks. We will check on the next cruise in February 2020
Edited by mojitos24

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15 minutes ago, mojitos24 said:

On the conquest, summer 2018, it looked like he counted coffees from the coffee bar in our 15 drinks. We will check on the next cruise in February 2020

Unless you put a shot in them, I cannot conceive how they could/would do that.  Would love to see the sign sail bill.  

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I read a post once last year about a woman's husband who was cut off because somehow Cheers was counting his non-alcoholic drinks against his 15 drink limit... he went to Guest Services the next day and they weren't very helpful. I don't recall the final outcome of the issue but he was very clear that he didn't drink anything alcoholic after a certain time in the evening, yet by midnight they told him he was cut off. Not sure what went wrong there.

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2 hours ago, Shaded Lady said:

I read a post once last year about a woman's husband who was cut off because somehow Cheers was counting his non-alcoholic drinks against his 15 drink limit... he went to Guest Services the next day and they weren't very helpful. I don't recall the final outcome of the issue but he was very clear that he didn't drink anything alcoholic after a certain time in the evening, yet by midnight they told him he was cut off. Not sure what went wrong there.

Still scratching my head how that could possibly happen.  It shows the drink, what it was and time.  I am sure a non alcoholic would not count against the total.  

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On 11/16/2019 at 3:19 PM, RogBus101 said:

I always ask for a duplicate receipt for everything I purchase


this seems unnecessarily time consuming since it proves nothing. If you want to contest a drink charge and show up with 8 receipts when they have 10 drinks on ur card; what does 8 receipts prove? Just that you definately had 8 drinks but it doesn’t show anything about the other 2.

 

On 11/16/2019 at 9:13 PM, jimbo5544 said:

What would a waiter do that?

 

I can think of an easy reason. Sometimes People who do not have a drink card and tip well have received free drinks. Have seen people report it on here happening on carnival and I’ve seen it happen on other lines. I don’t know how much discretion a bartender has to comp drinks but charging it to an account that has ‘free drinks’ would certainly be an easy way to keep their inventory right. I could see that easily happening on lines that dont have a max on their drink package or on carnival if they notice people who don’t come close to the 15 drink max.

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5 minutes ago, sanger727 said:


this seems unnecessarily time consuming since it proves nothing. If you want to contest a drink charge and show up with 8 receipts when they have 10 drinks on ur card; what does 8 receipts prove? Just that you definately had 8 drinks but it doesn’t show anything about the other 2.

 

 

I can think of an easy reason. Sometimes People who do not have a drink card and tip well have received free drinks. Have seen people report it on here happening on carnival and I’ve seen it happen on other lines. I don’t know how much discretion a bartender has to comp drinks but charging it to an account that has ‘free drinks’ would certainly be an easy way to keep their inventory right. I could see that easily happening on lines that dont have a max on their drink package or on carnival if they notice people who don’t come close to the 15 drink max.

While I still strongly doubt the scenarios you lay out, even if it could happen, other than reaching the max limit why would someone care?  Having receipts proves nothing.  

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5 hours ago, jimbo5544 said:

While I still strongly doubt the scenarios you lay out, even if it could happen, other than reaching the max limit why would someone care?  Having receipts proves nothing.  


huh. I agreed that having receipts proves nothing. And that’s exactly the point, no one has a reason to care unless they are bumping up against the max

 

I agree the scenario seems odd. But the facts exist that some people with cheers find drinks charged to them that they did not consume. And some people without cheers who tip will get the occasional free drink. This could be accidental. Or 2 plus 2 could equal 4.

Edited by sanger727

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15 minutes ago, sanger727 said:


huh. I agreed that having receipts proves nothing. And that’s exactly the point, no one has a reason to care unless they are bumping up against the max

 

I agree the scenario seems odd. But the facts exist that some people with cheers find drinks charged to them that they did not consume. And some people without cheers who tip will get the occasional free drink. This could be accidental. Or 2 plus 2 could equal 4.

Seems I have heard that line recently......😎. All that new math.... 

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In my opinion, these threads actually provide the most compelling argument in favor of Carnival going to all you can drink vs 15 drinks. 

 

As an infrequent cheers participant, I’d be livid if I were cut off short of 15 drinks due to an error due to the cost of the package and due to the difficulty and hassle of disputing it late at night when I was having a good time. It’s really nice on the other lines to not have to worry about stuff like that. 

 

Generally we just get drinks on us in the casino so it’s not a problem but on cruises with people who don’t gamble, we pretty much max out every day. We start right after the gym in the morning and stay up late so you don’t have to be the drunkest person on the ship to hit 15. 

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4 minutes ago, lottiegreen56 said:

In my opinion, these threads actually provide the most compelling argument in favor of Carnival going to all you can drink vs 15 drinks. 

 

As an infrequent cheers participant, I’d be livid if I were cut off short of 15 drinks due to an error due to the cost of the package and due to the difficulty and hassle of disputing it late at night when I was having a good time. It’s really nice on the other lines to not have to worry about stuff like that. 

 

Generally we just get drinks on us in the casino so it’s not a problem but on cruises with people who don’t gamble, we pretty much max out every day. We start right after the gym in the morning and stay up late so you don’t have to be the drunkest person on the ship to hit 15. 

 Carnival will not be removing the limit.  

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On 11/17/2019 at 5:25 AM, scrantsj said:

Check your receipt when you sign. When you hit 10, it will start showing the number at the bottom of it.

 

Thank you for this information. I don't drink alcohol-my preferred drink is not available-but I appreciate knowing about where to look for the number. 

 

I will be getting the Bottomless Bubbles package, much easier for me. Already carefully budgeting for On Board purchases, making sure money is put into On Board Credit.

 

Any useful tips I find in the board, I note down for my own use. I've learned HEAPS of insider tricks and shortcuts, most of which I would never have thought of myself!

 

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On 11/16/2019 at 9:12 PM, jimbo5544 said:

How many were you at?

We are on the Sunshine now, last night of a four day cruise. No issues this cruise with the count on the drink package. 

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On 11/23/2019 at 12:38 PM, Shaded Lady said:

I read a post once last year about a woman's husband who was cut off because somehow Cheers was counting his non-alcoholic drinks against his 15 drink limit... he went to Guest Services the next day and they weren't very helpful. I don't recall the final outcome of the issue but he was very clear that he didn't drink anything alcoholic after a certain time in the evening, yet by midnight they told him he was cut off. Not sure what went wrong there.

This is what happened to me.

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On 11/23/2019 at 9:44 PM, jimbo5544 said:

 Carnival will not be removing the limit.  

 

why have other lines made it work? I like Carnival more than Royal but I have to say Royal doesn't seem to sweat the small stuff about people sharing or overindulging while using their package like Carnival does. Maybe you have more insider knowledge about the % of people buying the packages on the different lines so maybe that has something to do with it. 

 

I truly don't care if people get drunk and have a good time as long as they aren't hurting anyone or putting themselves in serious danger. That said, we see 3 really intoxicated people on Carnival for every one on Royal. Not saying that is a good or bad thing but the 15 drink limit doesn't do its job from that perspective.

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15 minutes ago, lottiegreen56 said:

 

why have other lines made it work? I like Carnival more than Royal but I have to say Royal doesn't seem to sweat the small stuff about people sharing or overindulging while using their package like Carnival does. Maybe you have more insider knowledge about the % of people buying the packages on the different lines so maybe that has something to do with it. 

 

I truly don't care if people get drunk and have a good time as long as they aren't hurting anyone or putting themselves in serious danger. That said, we see 3 really intoxicated people on Carnival for every one on Royal. Not saying that is a good or bad thing but the 15 drink limit doesn't do its job from that perspective.

They tested removing it and were not pleased with the results.  I was not making an issue to discuss but rather just stating what I believe to be fact.   

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