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3 minutes ago, Craftyexnurse said:

I understand OBC can be used in the casino. If I deposit most of my OBC in the casino account are there any restrictions on cashing it out. Also is this affected on a B2B sailing?

 

When you cash out OBC in the casino, whether you place slot machines or table games, you will be given promotion chips or slot credits.  These chips or credits must be gambled and cannot be redeemed for cash.  As you play these credits/chips, anything you win will be paid in normal chips/credits which can be redeemed for cash.  Each cruise sailing is it's own voyage.  So you have to use the first leg's OBC before the end of the cruise or you will lose whatever is not used. 

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Unused OBC does not carry over from cruise to cruise on a B2B.  If it is non-refundable OBC then any unused OBC is forfeited at the end of the cruise.  Refundable OBC that isn’t used will be refunded to the credit card associated with you on-board account.

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3 hours ago, ShawninFL said:

 

When you cash out OBC in the casino, whether you place slot machines or table games, you will be given promotion chips or slot credits.  These chips or credits must be gambled and cannot be redeemed for cash.  As you play these credits/chips, anything you win will be paid in normal chips/credits which can be redeemed for cash.  Each cruise sailing is it's own voyage.  So you have to use the first leg's OBC before the end of the cruise or you will lose whatever is not used. 

Thanks. That makes sense. 

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We used our Celebrity OBC but did not use all the OBC from our online TA through a misunderstanding.  We were very surprised to get a refund from Celebrity for our TA OBC.  .  Has anyone else had that experience or was this just a fluke / mistake on Celebrity's part?? 

 

Eileen Derrick

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1 minute ago, catlover2027 said:

We used our Celebrity OBC but did not use all the OBC from our online TA through a misunderstanding.  We were very surprised to get a refund from Celebrity for our TA OBC.  .  Has anyone else had that experience or was this just a fluke / mistake on Celebrity's part?? 

 

Eileen Derrick

That is normal for OBC from Agent.   They are generally refundable.    Easiest way to determine is look at your credits listed on your account the None Refundable will look something like OBR-ONB Credit -   The R means refundable.  

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52 minutes ago, catlover2027 said:

We used our Celebrity OBC but did not use all the OBC from our online TA through a misunderstanding.  We were very surprised to get a refund from Celebrity for our TA OBC.  .  Has anyone else had that experience or was this just a fluke / mistake on Celebrity's part?? 

 

Eileen Derrick

This is not unusual.  Most OBC coming from a travel agent is refundable if not used.

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7 hours ago, ShawninFL said:

 

When you cash out OBC in the casino, whether you place slot machines or table games, you will be given promotion chips or slot credits.  These chips or credits must be gambled and cannot be redeemed for cash.  As you play these credits/chips, anything you win will be paid in normal chips/credits which can be redeemed for cash.  Each cruise sailing is it's own voyage.  So you have to use the first leg's OBC before the end of the cruise or you will lose whatever is not used. 

However, promotional chips purchased from OBC on the first leg can still be used on the second leg since Celebrity does not create separate chips for each cruise.

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