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AndyMichelle

Ventura broken down?

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5 hours ago, gazwag said:

Is the ship staying at the port in Tenerife for free then

On this occasion no but like I have said in previous posts how many times have P&O cancelled ports of call during the cruise so have not had to pay any monies to port authorities but have still not refunded money paid by passengers.

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16 minutes ago, majortom10 said:

I agree with your sentiments but I am also on about other cruises where P&O cancel ports of call during cruise where there is no impact on the rest of the cruise they still have charged each passenger for that port of call but is never refunded and P&O do not reimburse just for a missed port they just say contact your insurance company and then keep your money for profit. Princess always refund port fees/taxes when you miss a port of call whether it be their fault or weather related and dont think the argument that they do it because it is separate on your cruise fare "holds water" because you have still paid them in whatever way it is done.

I would imagine pando think their prices for the cruises as a whole are fairly competitive.  If one knows what the t and c are when one books with them, surely you can't then say I don't agree with them. All the cruise lines if you take into account everything ..drinks..specialist dining..shuttles...etc will take the money of you one way or another. Some might return port taxes, from what they have taken off you in other ways. 

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Hi, we are due to join the Ventura on Tuesday 17th Dec for a back to back xmas and new year cruise.

Just crossing fingers that the problems will be sorted by then.!!

 

So sorry for those that have had the previous cruise cancelled.

Apparently the people who are stuck in Tenerife will be getting a 50% refund.!!, not bad for a extra four days holiday. 

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9 minutes ago, hamish123 said:

Hi, we are due to join the Ventura on Tuesday 17th Dec for a back to back xmas and new year cruise.

Just crossing fingers that the problems will be sorted by then.!!

 

So sorry for those that have had the previous cruise cancelled.

Apparently the people who are stuck in Tenerife will be getting a 50% refund.!!, not bad for a extra four days holiday. 

Fingers crossed for your cruise Hamish, hopefully we will see you onboard for the second part. 

Andy 

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We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

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17 minutes ago, sue54 said:

We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

Oh what a shame Sue, really feel for your poor kiddies. 

Hope you can manage to have a great Christmas. 

Andy 

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16 minutes ago, sue54 said:

We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

What a real shame for the wee ones.

 

It may not suit you but have you thought about something like Center Paris, they have good facilities and at this time of the year they do a winter wonderland with lots of activities. Just had a quick look and they do have some availability but depends where you live for journey length.

 

There are also day flights to Lapland available this weekend, husky rides etc

 

I hope you get something sorted out.

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1 minute ago, Eglesbrech said:

What a real shame for the wee ones.

 

It may not suit you but have you thought about something like Center Paris, they have good facilities and at this time of the year they do a winter wonderland with lots of activities. Just had a quick look and they do have some availability but depends where you live for journey length.

 

There are also day flights to Lapland available this weekend, husky rides etc

 

I hope you get something sorted out.

Yes, we have rung almost everyone. Because of the disabilities, we need wheelchair accessible and they are few and far between. All sold out at Centre Parks, Butlins, Alton Towers and a few more as well 😢

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9 hours ago, daiB said:

The next cruise leaving on Friday has been cancelled. 20% of a future cruise and a full refund.

20% off a future cruise and a full refund. That’s a joke. At least RCI gave us a full refund plus 100% cruise credit when our cruise was cancelled at 20 days notice. 

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11 minutes ago, peteukmcr said:

20% off a future cruise and a full refund. That’s a joke. At least RCI gave us a full refund plus 100% cruise credit when our cruise was cancelled at 20 days notice. 

Is That 20% off a future cruise or 20% off the amount you paid for you cancelled cruise. ?

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3 minutes ago, Pennbank said:

Is That 20% off a future cruise or 20% off the amount you paid for you cancelled cruise. ?

I can’t answer what P&O are doing but I interpreted it as a full refund for the cruise being cancelled (at 4 days notice) plus 20% off a future cruise.

 

My point is that this is not very generous considering the short notice of the cancellation. When ours was cancelled at 20 days before sailing earlier this year we got a full refund of all monies paid (cruise fare which included a beverage package, and excursions etc) plus a future cruise credit for the same amount of the cruise fare paid plus $400 per person for flight changes. 

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7 hours ago, sue54 said:

We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

 

Not sure about access availability, but there are spaces on CMV's Magellen on the 15th for three nights to Rouen / Honfleur from Tilbury.  A travel agent or CMV themselves would be best to check with.

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9 hours ago, sue54 said:

We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

 

(edit: just seen access cabin required, that will be a problem)

The closest cruise with availability is CMV Magellan from Tilbury 3n 

£149pp  inside 6 left

£199pp OV 9+ left

Can book on line but if you want to try and get cabins together best to phone or use TA 

The CMV 0844 number charges,  try 01708 893 101

 

15/12/19 London Tilbury (United Kingdom)-1500

16/12/19 Cruising River Seine--

16/12/19 Rouen (France)16152130

17/12/19 Honfleur (France)03301615

18/12/19 London Tilbury (United Kingdom)0900

 

if you can fly there is a 7n on Marella Dream leaving tomorrow(11Dec ).

Edited by insidecabin

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7 hours ago, peteukmcr said:

I can’t answer what P&O are doing but I interpreted it as a full refund for the cruise being cancelled (at 4 days notice) plus 20% off a future cruise.

 

My point is that this is not very generous considering the short notice of the cancellation. When ours was cancelled at 20 days before sailing earlier this year we got a full refund of all monies paid (cruise fare which included a beverage package, and excursions etc) plus a future cruise credit for the same amount of the cruise fare paid plus $400 per person for flight changes. 

We are unlucky ones too.  It is a refund for the cruise plus 20% of the cost of the cruise - NOT 20% off a future cruise like I originally thought.  I agree, not good enough.  Other cruise lines offer far more for cancellations.  We are so upset as it was a family Christmas cruise for us.

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9 hours ago, Pennbank said:

Is That 20% off a future cruise or 20% off the amount you paid for you cancelled cruise. ?

That’s a good question.

 

20% off as a general rate could be pretty valuable if it were to be applied to a long cruise or top cabin grade.

 

20% off based on the cost of the short cruise probably would not even cover the difference for those who booked early and got a good discount or obc.

 

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36 minutes ago, Eglesbrech said:

That’s a good question.

 

20% off as a general rate could be pretty valuable if it were to be applied to a long cruise or top cabin grade.

 

20% off based on the cost of the short cruise probably would not even cover the difference for those who booked early and got a good discount or obc.

 

The letter says 20% off any cruise booked before Dec 2021. Sothere will be two new cruise releases before that date.

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13 hours ago, sue54 said:

We are the unlucky ones who have had our cruise cancelled. It may seem a little disappointment, but we were taking my two disabled children, who were given the cruise when they visited santa last week. They are now inconsolable as they were both so very excited. I have rung everywhere I can think of to try to book something else, but at this time of year, everywhere is booked solid. All we can do is day trips.

Sue, I really do feel for you and your disappointed children. If you can't find something else suitable for you all at this late date then I hope you can have a fun staycation at home anyway. 

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Latest update we hope to be leaving tomorrow that's still to be confirmed. 

From our point of view po have handled the situation very well and are doing everything possible to help people. 

We will be staying on and have had the unique opportunity to visit the island using the local buses in the lovely sunshine. If it wasn't for this unexpected breakdown I very much doubt we would be returning with a sun tan as the weather up until this point was very hit and miss 

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2 hours ago, beachmad123 said:

Latest update we hope to be leaving tomorrow that's still to be confirmed. 

From our point of view po have handled the situation very well and are doing everything possible to help people. 

We will be staying on and have had the unique opportunity to visit the island using the local buses in the lovely sunshine. If it wasn't for this unexpected breakdown I very much doubt we would be returning with a sun tan as the weather up until this point was very hit and miss 

My email states 20% voucher equalling 20% of the original cruise fare.  So not a great deal

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18 hours ago, Eglesbrech said:

I would like to think they would provide some sort of cover but personally I would be checking if I didn’t have annual insurance. Presumably you would have to make contact to activate the extension or at least inform the insurer, (you have to contact when using the medical element over a certain amount). Every policy will potentially be a little different.

Every policy is different but it would be a poor one that didn't extend until your return home, that is whole point of the insurance.

 

I would not expect any policy to withdraw cover when you are delayed in such circumstances. 

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3 hours ago, beachmad123 said:

Latest update we hope to be leaving tomorrow that's still to be confirmed. 

From our point of view po have handled the situation very well and are doing everything possible to help people. 

We will be staying on and have had the unique opportunity to visit the island using the local buses in the lovely sunshine. If it wasn't for this unexpected breakdown I very much doubt we would be returning with a sun tan as the weather up until this point was very hit and miss 

To make you feel even happier it is blowing a gale here, streets and railways are flooding and it is freezing cold.
 

Enjoy your lovely sunshine then safe home.

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53 minutes ago, Somerset Cruiser said:

Every policy is different but it would be a poor one that didn't extend until your return home, that is whole point of the insurance.

 

I would not expect any policy to withdraw cover when you are delayed in such circumstances. 

I wouldn’t expect it but I would always check it. 

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I just hope the rumours on FB that Ventura will be out of action for 4 weeks are not true as we are due on her for New Year... 

We might have to do a tour of the UK knocking on your doors for a bit of dinner... 😊

Andy 

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