garymfreedman Posted December 13, 2019 #1 Share Posted December 13, 2019 So for those on the April 10th sailing, if you noticed, when you click on the link to go to the APP to pick your port choices, it took you to Facebook. *****? Many people had to be sleeping at the wheel for that to happen. Attached is the qr code Virgin had posted- Just scan it with your phone camera, and go to the website--They must be in some kind of colusion with Facebook. So their solution was to just take everything down, so you can't make any port choices. It's not like they did not have enough time to test everything out. I hope the technology on the ship works better than their web tech. Link to comment Share on other sites More sharing options...
mnocket Posted December 14, 2019 #2 Share Posted December 14, 2019 The cruise industry is renown for its poor IT offerings. I have no idea why since most travel industry reservation sites do an excellent job. However, complaints about cruise line web sites are common throughout these boards. Link to comment Share on other sites More sharing options...
wwcruisers Posted December 14, 2019 #3 Share Posted December 14, 2019 33 minutes ago, mnocket said: The cruise industry is renown for its poor IT offerings. I have no idea why since most travel industry reservation sites do an excellent job. However, complaints about cruise line web sites are common throughout these boards. 'Truer words were never spoke'! But really, weren't we expecting more from Virgin?😕 Link to comment Share on other sites More sharing options...
mnocket Posted December 14, 2019 #4 Share Posted December 14, 2019 1 hour ago, wwcruisers said: 'Truer words were never spoke'! But really, weren't we expecting more from Virgin?😕 Very true... I was expecting more from Virgin. Maybe they all outsource to the same company😕 Link to comment Share on other sites More sharing options...
2NOLAcruisers Posted December 14, 2019 #5 Share Posted December 14, 2019 Looks like someone from Virgin lurks here. I had the same link on my booking, but now it's gone. Link to comment Share on other sites More sharing options...
wwcruisers Posted December 15, 2019 #6 Share Posted December 15, 2019 21 hours ago, 2NOLAcruisers said: Looks like someone from Virgin lurks here. Well, that would be nice, wouldn't it?😎 Link to comment Share on other sites More sharing options...
RJB Posted December 16, 2019 #7 Share Posted December 16, 2019 On 12/14/2019 at 12:51 PM, mnocket said: The cruise industry is renown for its poor IT offerings. I have no idea why since most travel industry reservation sites do an excellent job. However, complaints about cruise line web sites are common throughout these boards. Probably the worst web site in the travel industry is Trip Advisor. Too hard to find anything there. Really awful. Link to comment Share on other sites More sharing options...
StknCPA Posted December 19, 2019 #8 Share Posted December 19, 2019 On 12/14/2019 at 10:26 AM, wwcruisers said: 'Truer words were never spoke'! But really, weren't we expecting more from Virgin?😕 Not better results, necessarily. But certainly the error message should be a hip purplish color instead of red, and perhaps have a groovy graphic to go with it! 1 Link to comment Share on other sites More sharing options...
Ken_W Posted December 19, 2019 #9 Share Posted December 19, 2019 I was hoping for better, but not surprised (which is a sad thing to say). I just received an email touring Mediterranean cruises in April of 2021, but those cruises are not available to see on the website; April 2021 consists only of Caribbean outing, nothing at all on the Med at any time. They sent me an ad for something they're not sellilng at the moment, and that's... sloppy. Link to comment Share on other sites More sharing options...
TimmH Posted January 2, 2020 #10 Share Posted January 2, 2020 (edited) As a programmer for the company I work for, I can tell you that the people writing the site scripts probably have never tried to book a cruise, so they design what they think would be cool and amazing, using standard techniques and layouts, rather than creating a site that is functional and then adding the bling afterward. Edited January 2, 2020 by TimmH Spelling 2 Link to comment Share on other sites More sharing options...
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