Jump to content
Cruise Critic Community
Please look for and post on existing COVID-19 threads before posting a new one.
3poundpuppies

New to Royal-quick question

Recommended Posts

First cruise with Royal coming next year. I logged in to make a payment on our Oasis trip next August and it is telling me I don't have a balance due.  I've read on here before that the planner and their website isn't the best.  Is there a secret Santa, or did they lose me? Lol.  I still have a booking number and my cabin I picked.

Share this post


Link to post
Share on other sites

This is why you should use a Travel Agency.

 

Now you have to call and help them figure out how to fix it.

 

But at least you have "control" over your booking😆

Share this post


Link to post
Share on other sites
22 minutes ago, matj2000 said:

Now you have to call and help them figure out how to fix it.

 

Funny... but probably true!

 

OP -- have evidence of your deposit?

Share this post


Link to post
Share on other sites

I do!  I figured out how to make a payment on it though. If I go to the generic make a payment spot I'm able to enter the booking number, then the balance comes up. So, no secret santa, lol.   Just weird how on the planner it said I had no balance!

Share this post


Link to post
Share on other sites
1 hour ago, 3poundpuppies said:

First cruise with Royal coming next year. I logged in to make a payment on our Oasis trip next August and it is telling me I don't have a balance due.  I've read on here before that the planner and their website isn't the best.  Is there a secret Santa, or did they lose me? Lol.  I still have a booking number and my cabin I picked.

Go to the main page on Royals website and all the way on the bottom of the first page is a make a payment option. That is how I had to do it

Edited by molly361

Share this post


Link to post
Share on other sites
14 minutes ago, 3poundpuppies said:

I do!  I figured out how to make a payment on it though. If I go to the generic make a payment spot I'm able to enter the booking number, then the balance comes up. So, no secret santa, lol.   Just weird how on the planner it said I had no balance!

I haven't made one payment for my September 2020 cruise and it says no balance due.....I would love for that glitch to stick

Edited by Mr. Candyman

Share this post


Link to post
Share on other sites
1 hour ago, matj2000 said:

This is why you should use a Travel Agency.

 

Now you have to call and help them figure out how to fix it.

 

But at least you have "control" over your booking😆

 

Nah I'd still rather not use a travel agent

Share this post


Link to post
Share on other sites

Do you know that final payment is not due till 90 days prior to your sale date?  Keep your money and make money on it instead of giving to rcl early.

Share this post


Link to post
Share on other sites

I have 5 booked right now, 2 paid for and 3 in the fairly distant future with just a deposit. They all say “you don’t have a balance due”. 
Typical Royal website screwups. 

Share this post


Link to post
Share on other sites

Maybe because it is not DUE until final payment date.

 

Last cruise I booked myself, I could not make the final payment online, I had to call.  And that was 2 - 3 years ago.  

Share this post


Link to post
Share on other sites

I have 3 booked and all say that there is no payment due.  I called to make the final payment for a March cruise.

Share this post


Link to post
Share on other sites

It seems to be a fairly widespread glitch at the moment - people have been reporting this on my cruise groups across various platforms. You can still call to make a payment 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...