Jump to content
Cruise Critic Community
treasurer

Anthem diamond plus lounge

Recommended Posts

2 minutes ago, Merion_Mom said:

As I read here and on FB about just how many cruises are sending out these notices, I am being swayed towards Biker's stated viewpoint.

 

I don't think that all of these cruises *really* have all that many top tier cruisers that allowing D+ into the CL is a serious concern.

 

I think that they are easing us into their new reality.

 

So, I'll stir the pot a little.  If this is a move to restrict all CLs to exclude D+ (with or without formally renaming them "SL"), how far away can kicking out D members entirely, and just granting them the three daily vouchers?

It’s RCL idea of showing how much loyalty really means to them - NOTHING! 

Share this post


Link to post
Share on other sites

It’s probably about creating a better suite experience.  Right or wrong that’s where it originates.  
 

They don’t inherently have it out for D+ members, the swelling numbers is impacting suite guests in the lounge. 

Share this post


Link to post
Share on other sites
1 hour ago, Merion_Mom said:

As I read here and on FB about just how many cruises are sending out these notices, I am being swayed towards Biker's stated viewpoint.

 

I don't think that all of these cruises *really* have all that many top tier cruisers that allowing D+ into the CL is a serious concern.

 

I think that they are easing us into their new reality.

 

So, I'll stir the pot a little.  If this is a move to restrict all CLs to exclude D+ (with or without formally renaming them "SL"), how far away can kicking out D members entirely, and just granting them the three daily vouchers?

Good stir. It’s encouraging to see Royal heading this direction. 

Share this post


Link to post
Share on other sites
28 minutes ago, Milwaukee Eight said:

Good stir. It’s encouraging to see Royal heading this direction. 

That’s fine but don’t list the concierge lounge for D+ as a C&A benefit with only a few CL left then those weeks before cruises we are told no access for our sailing. Be honest RCL & not sneaky. Time to update your C&A benefit page & start deleting benefits we no longer receive. 

Share this post


Link to post
Share on other sites
8 minutes ago, LorraineP said:

That’s fine but don’t list the concierge lounge for D+ as a C&A benefit with only a few CL left then those weeks before cruises we are told no access for our sailing. Be honest RCL & not sneaky. Time to update your C&A benefit page & start deleting benefits we no longer receive. 

 

An updated web site would be nice, but I would not expect that. They still have some info mentioning the "honor bar" that hasn't been around for over 10 years.

Share this post


Link to post
Share on other sites

And the perceived cutback for D+ is not the elimination of lounge access and benefits.  It is simply having one lounge instead of two.  Somehow, that doesn't seem like an agonizingly painful loss.

Share this post


Link to post
Share on other sites
1 minute ago, Merion_Mom said:

And the perceived cutback for D+ is not the elimination of lounge access and benefits.  It is simply having one lounge instead of two.  Somehow, that doesn't seem like an agonizingly painful loss.

 

1 minute ago, Merion_Mom said:

And the perceived cutback for D+ is not the elimination of lounge access and benefits.  It is simply having one lounge instead of two.  Somehow, that doesn't seem like an agonizingly painful loss.

Yes but don’t advertise that we have access to Concierge Lounge just update & state access to DL only.  This way when picking a cabin forget about aft cabin deck 12 (CL) & look for something more forward lower deck (DL) for convenience of relaxing during day in the lounge & maybe a cappuccino. 

Share this post


Link to post
Share on other sites
1 hour ago, LorraineP said:

That’s fine but don’t list the concierge lounge for D+ as a C&A benefit with only a few CL left then those weeks before cruises we are told no access for our sailing. Be honest RCL & not sneaky. Time to update your C&A benefit page & start deleting benefits we no longer receive. 

I think Royal has this pretty much covered with the Terms and Conditions. 
 

21. General Terms & Conditions

Royal Caribbean Cruises Ltd. has the right to terminate the Crown & Anchor Society® Program (“the Program”) or to change the Terms and Conditions of participation and benefits, in whole or in part; at any time without notice.

Share this post


Link to post
Share on other sites
46 minutes ago, LorraineP said:

 

Yes but don’t advertise that we have access to Concierge Lounge just update & state access to DL only.  This way when picking a cabin forget about aft cabin deck 12 (CL) & look for something more forward lower deck (DL) for convenience of relaxing during day in the lounge & maybe a cappuccino. 

Again. See T&C’s. 

Share this post


Link to post
Share on other sites

Just off the Anthem today.  I asked the Concierge about this and he told me that beginning Jan.  5th, the Concierge Lounge will only be for pinnacle club members and Grand Suite guests and above only.  That's all cruises after that date. 

Share this post


Link to post
Share on other sites
1 minute ago, seadays4me said:

Just off the Anthem today.  I asked the Concierge about this and he told me that beginning Jan.  5th, the Concierge Lounge will only be for pinnacle club members and Grand Suite guests and above only.  That's all cruises after that date. 

 

There you go.  "And so it begins".

Share this post


Link to post
Share on other sites
1 minute ago, seadays4me said:

Just off the Anthem today.  I asked the Concierge about this and he told me that beginning Jan.  5th, the Concierge Lounge will only be for pinnacle club members and Grand Suite guests and above only.  That's all cruises after that date. 

 

Did they indicate this policy was fleetwide or limited to Anthem?

Share this post


Link to post
Share on other sites
8 minutes ago, Host Clarea said:

 

Did they indicate this policy was fleetwide or limited to Anthem?

I only asked about the Anthem.

Share this post


Link to post
Share on other sites
26 minutes ago, seadays4me said:

Just off the Anthem today.  I asked the Concierge about this and he told me that beginning Jan.  5th, the Concierge Lounge will only be for pinnacle club members and Grand Suite guests and above only.  That's all cruises after that date. 

Thank God.  I don't want the CL getting packed.  It's a perk suite passengers pay for and even though we are almost D+, I think they need to draw the line somewhere.

Share this post


Link to post
Share on other sites

I am not saying the concierge is wrong or lying but I never believe diamond lounge concierges.  They are notoriously known for promoting their own point of view.  Not necessarily that of RCI.

 

That said, I didn’t book my next Quantum cruise on deck 12 as a D+.

 

jc

Share this post


Link to post
Share on other sites

I saw on FB that people are getting the e mails for Grandeur also. I called the D plus desk at Royal and was told there is no change and D plus has CL access as per the policy 3 days ago. It seems like Royal needs to update their reps.

Share this post


Link to post
Share on other sites
41 minutes ago, allentownahoy said:

I saw on FB that people are getting the e mails for Grandeur also. I called the D plus desk at Royal and was told there is no change and D plus has CL access as per the policy 3 days ago. It seems like Royal needs to update their reps.

Also needs to update their C&A benefits listings. 

Share this post


Link to post
Share on other sites
8 hours ago, allentownahoy said:

 ...  It seems like Royal needs to update their reps.

 

Unfortunately, it's not uncommon for the reps to give out incorrect info.

Share this post


Link to post
Share on other sites
11 hours ago, DrivesLikeMario said:

Thank God.  I don't want the CL getting packed.  It's a perk suite passengers pay for and even though we are almost D+, I think they need to draw the line somewhere.

 

RCCL shows loyality to it's upper tiers in some ways, but at the end the ones that bring most revenues are the Suite passengers and you need to make sure to satisfy them. The company will benefit much more from a Suite passenger cruising once a year than a top tier that cruises in inside cabins.

Share this post


Link to post
Share on other sites
12 hours ago, Croozin Soozin said:

Fleet wide according to Ricardo last night. Concierge lounge to be renamed suite lounge. 

Then no change in policy since suite lounges already exclude D+. On most ships, when a concierge lounge became a suite lounge, it was actually a different location, usually better and bigger. I’m not aware of any concierge lounge that just changed the name, perhaps they will now. 

Share this post


Link to post
Share on other sites

I just never choose a cabin  based on proximity to either lounge.  

 

and I can't tell you how many times a D+ has rather haughtily informed us that they really prefer the D lounges over the C or S Lounges because the service is so much better and they don't have to deal with  'entitled' Suite Pax.  

 

we are both now.. our first cruise as Diamonds will be next summer to Alaska.   I look forward to  the entire gamut of options.. three vouchers, access to the D lounge and access to the other lounge whichever it may be.  

Share this post


Link to post
Share on other sites
28 minutes ago, LXA350 said:

 

RCCL shows loyality to it's upper tiers in some ways, but at the end the ones that bring most revenues are the Suite passengers and you need to make sure to satisfy them. The company will benefit much more from a Suite passenger cruising once a year than a top tier that cruises in inside cabins.

When I want the suite life I choose NCL Haven & MSC Yacht Club which offer much more, private pool, spa & sunning deck not a pool or spa for all or a strip of lounge chairs away from pool. I only book balcony cabins for that reason & eat in specialty restaurants. Only reason I sail on RCL is the convenience of Cape Liberty or Baltimore. 

Share this post


Link to post
Share on other sites
10 hours ago, allentownahoy said:

I saw on FB that people are getting the e mails for Grandeur also. I called the D plus desk at Royal and was told there is no change and D plus has CL access as per the policy 3 days ago. It seems like Royal needs to update their reps.

We will find out on the Grandeur in Feb. 😋

I admit the CLs are very nice esp. on the Anthem, but not a majorly painful loss as Carol put it in her post above.  And what really amuses me is that all the complainers keep coming back to Royal again and again and again! LOL! We are well diversified.....it happens on all cruise lines.....someone is not happy with some cut back or the other and I get it, yes but,  I am just happy to be on a cruise and I try to focus on that.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations

Announcements

×
×
  • Create New...