Let’s talk Carnival excursion price matches

[pinacoladasatpianobar]

25 minutes ago, zorky12 said:

I just submitted for 2 excursions I found cheaper. Should I get a confirmation email? The form says it was submitted but I didn't receive any email showing it was submitted. 

No confirmation email that it went through. They usually reply in 2 business days with the end result. 

[pinacoladasatpianobar]

Wow, this thread was a big help! Carnival just approved my price match guarantee & gave me OBC all in one day. Thanks!! 

[new_cruiser_75]

1 hour ago, zorky12 said:

I just submitted for 2 excursions I found cheaper. Should I get a confirmation email? The form says it was submitted but I didn't receive any email showing it was submitted. 

You'll get their reply email within 48 hours, but no "we received it" email

[webzila]

I am 1 for 1 so far. Submitted the form this week and within 24 hours got an approval and 33 OBC

Just submitted another one last night - will see what happens.

 

The first was only ~$15 cheaper per person

Most recent I submitted is $35 cheaper per person but appears to be identical to what Carnival is offering.

[Saint Greg]

On 1/1/2020 at 11:52 AM, zorky12 said:

I just submitted for 2 excursions I found cheaper. Should I get a confirmation email? The form says it was submitted but I didn't receive any email showing it was submitted. 

 

Did you ever get a response? When I've done it they were pretty prompt. Like I submitted on a Friday or Saturday and had a response on Monday.

[webzila]

2 minutes ago, Saint Greg said:

 

Did you ever get a response? When I've done it they were pretty prompt. Like I submitted on a Friday or Saturday and had a response on Monday.

 

Interested to know if @zorky12 got a response yet as well.

I submitted 1 form on 12/30 and got a response on 12/31

 

Then I submitted another on 12/31 and no response yet.

I know there was a holiday in between so maybe they are backed up or short staffed.

[zorky12]

41 minutes ago, webzila said:

 

Interested to know if @zorky12 got a response yet as well.

I submitted 1 form on 12/30 and got a response on 12/31

 

Then I submitted another on 12/31 and no response yet.

I know there was a holiday in between so maybe they are backed up or short staffed.

I have not heard anything back yet maybe I should submit it again

[zorky12]

I resubmitted them. I made sure it gave a confirmation they were entered. 

[HeidiHo]

I submitted a form on 12/31 also and have not heard back yet.

 

[Saint Greg]

9 hours ago, HeidiHo said:

I submitted a form on 12/31 also and have not heard back yet.

 

I’d probably resubmit next week.

[Purvis1231]

On 12/30/2019 at 5:41 PM, ABQrobin said:

 

To price match it has to be done prior to the cruise by at least a week.  You can't do it onboard.  

 

 

Something must have changed, we have done a price match on board in 2016, and 2017.

[sjn911]

Thank you for topic..this is great for many excursions I want to do and love the security of ship ones...a real new bonus to me with Carnival when you are going to do a lot of excursions..vs ship things.  This was a very new to me offered perk one can apply for....

Edited January 5, 2020 by sjn911
added a line.

[ontheweb]

3 hours ago, sjn911 said:

Thank you for topic..this is great for many excursions I want to do and love the security of ship ones...a real new bonus to me with Carnival when you are going to do a lot of excursions..vs ship things.  This was a very new to me offered perk one can apply for....

Just a heads up---this price match perk is not unique to the  Carnival line. It is also available of Princess and HAL, and I'm guessing the other lines owned by the Carnival Corporation.

[bahacca]

Has anyone been successful with the tubing and zip line in Belize?

[zorky12]

I had success for Cozumel excursion Amazing Secret River. $104.99.pp and found it for $95.00pp. Received a $4.39pp OBC. 

 

Carnival https://www.carnival.com/shore-excursions/cozumel/amazing-secret-river-304247

 

Viator 

https://www.viator.com/tours/Cozumel/Amazing-Underworld-River/d632-22626P2

 

Not sure though why it was only $4.39. 110% of the price difference should be $10.99

 

The requirements stated :

 

If your claim meets these requirements, Carnival Cruise Line will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, nontransferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited

 

Edited January 7, 2020 by zorky12

[webzila]

3 hours ago, zorky12 said:

I had success for Cozumel excursion Amazing Secret River. $104.99.pp and found it for $95.00pp. Received a $4.39pp OBC. 

 

Carnival https://www.carnival.com/shore-excursions/cozumel/amazing-secret-river-304247

 

Viator 

https://www.viator.com/tours/Cozumel/Amazing-Underworld-River/d632-22626P2

 

Not sure though why it was only $4.39. 110% of the price difference should be $10.99

 

The requirements stated :

 

If your claim meets these requirements, Carnival Cruise Line will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, nontransferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited

 

 

Maybe they deducted for difference?

Carnival excursion says 7-8 hrs. The other one is 5-6. Was there an explanation?

 

My first request I got 110% price match.

Today, I got a response about my 2nd excursion price match. They are saying " We wanted to send you a quick note to let you know that we have submitted your request for additional review as the excursions do not match exactly.  We will do a bit of additional research and let you know if we can approve the claim within a few days."

 

To me it looks identical, maybe I am missing something?

 

Carnival: $69.99

https://www.carnival.com/shore-excursions/shoreex/electric-bike-mazatlan-downtown-ocean-boardwalk-306058

 

Independent: $35

https://www.mazatlanvantours.com/tour/smart-bike-tour

 

[bahacca]

The independent bike one is even longer by 15 min. Vs. Carnival's!

[medi130]

Yes Bahacca I've done the cave tubing and zip lining in Belize. Really was a great experience. I recommend it highly. Don't forget to try the four legged chicken very tasty.  

[Saint Greg]

17 hours ago, zorky12 said:

I had success for Cozumel excursion Amazing Secret River. $104.99.pp and found it for $95.00pp. Received a $4.39pp OBC. 

 

Carnival https://www.carnival.com/shore-excursions/cozumel/amazing-secret-river-304247

 

Viator 

https://www.viator.com/tours/Cozumel/Amazing-Underworld-River/d632-22626P2

 

Not sure though why it was only $4.39. 110% of the price difference should be $10.99

 

The requirements stated :

 

If your claim meets these requirements, Carnival Cruise Line will issue a non-refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the request will be sent to you. If you cancel your excursion, your onboard credit will also be cancelled. The onboard credit is nonrefundable, nontransferable, and has no cash value. The onboard credit must be used during the applicable cruise. Any unused portion of the onboard credit will be forfeited

 

 

Do you have the email? They may explain why you only got a partial credit. They did that to me once.

[HeidiHo]

On 1/4/2020 at 10:37 AM, HeidiHo said:

I submitted a form on 12/31 also and have not heard back yet.

 

I got the approval email yesterday. It was for whale watching in Cabo, the one on the bigger boat with lunch and open bar. I priced matched it to the one on Shore Excursioneer. Someone else here on CC had reported that they had been successful with that one. I was a little afraid they would say no because the one on Carnival has lunch while the one on Shore Excursioneer has breakfast but otherwise is the same.

 

[Saint Greg]

9 minutes ago, HeidiHo said:

I got the approval email yesterday. It was for whale watching in Cabo, the one on the bigger boat with lunch and open bar. I priced matched it to the one on Shore Excursioneer. Someone else here on CC had reported that they had been successful with that one. I was a little afraid they would say no because the one on Carnival has lunch while the one on Shore Excursioneer has breakfast but otherwise is the same.

 

 

So that would be price matching this one:

 

https://www.carnival.com/shore-excursions/cabo-san-lucas/whale-watching--coastal-cruise-with-open-bar-314008?selectedVariant=PO20200229007314008202003021200

 

with this one?

 

https://www.shoreexcursioneer.com/cabo-san-lucas/whale-watching-breakfast-open-bar.html

 

And I'm guessing you got about $16.50 pp in OBC?

[webzila]

7 minutes ago, Saint Greg said:

 

So that would be price matching this one:

 

https://www.carnival.com/shore-excursions/cabo-san-lucas/whale-watching--coastal-cruise-with-open-bar-314008?selectedVariant=PO20200229007314008202003021200

 

with this one?

 

https://www.shoreexcursioneer.com/cabo-san-lucas/whale-watching-breakfast-open-bar.html

 

And I'm guessing you got about $16.50 pp in OBC?

$16.50 is exactly what I got per pp price matching those 2

[zorky12]

5 hours ago, Saint Greg said:

 

Do you have the email? They may explain why you only got a partial credit. They did that to me once.

 

I did get a email back today from me asking for clarification. Carnival is correct on this. When I booked my excursion this one was $99.99 per person and not the current price of $104.99.  So my 110% is actually $4.39 which I am grateful for. I mean they could have said no and I prefer to book with Carnival for the security of it something happens with transpiration or anything they wont leave us behind. So I received $4.39 for all 4 of us in my cabin and my family members also submitted for it so we should get 11 more people with credits for this. 

[Saint Greg]

On 1/1/2020 at 12:19 PM, Danca4eva1994 said:

Wow, this thread was a big help! Carnival just approved my price match guarantee & gave me OBC all in one day. Thanks!! 

 

Which excursion was it?

[nedac]

On 12/30/2019 at 11:36 AM, Saint Greg said:

You have to book the excursion through carnival and include the link to excursion that you are price matching with. I have seen people turned down. It’s documented in some of the port of call forums so it’s a bit of a risk if you’re paying an additional $30-40pp for the carnival excursion. That’s why I’d like to see excursions people have had success with. 
 

Here is the form you have to fill out:

 

https://www.carnival.com/request-forms/shore-excursion-best-price-guarantee.aspx

 

 

Thanks! I actually booked the same excursion in Belize... submitted my form... fingers crossed. I actually found it for $74.99 on shoreexcursioneer, so we will see.

Edited January 8, 2020 by nedac