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thrifty99

Majesty Diamond situation

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18 hours ago, twonpcb said:

We will be sailing on Majesty out of New Orleans on 25 January.  As things stand, there will be no diamond event in the VCL.  As I understand, 3 drinks from the “approved” alcohol list will be loaded on my card every night.   

 

I enjoy a weekly vodka martini every Saturday and only wine other nights.  Does anybody know if a vodka martini is included in the “approved” list of my 3 pre-loaded drinks?

Just off the Majesty   We had a diamond lounge carved out of the VC each night.  No munchies.  We still had three drinks on our cards after we left the lounge.

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Hi Pinnacle here.  I can certify that on empress 3 drinks and 1 table of highest points gets dinner with captain or possibly hotel director one time.  That ship was a total waste of time.  Not very high quality of people out of Miami smoking drugs in their rooms.  I would not ever go back to this ship

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7 hours ago, kreidy said:

Just off the Majesty   We had a diamond lounge carved out of the VC each night.  No munchies.  We still had three drinks on our cards after we left the lounge.

So do you think they still have the DL event but just don’t advertise it?  When you had your drinks in the VCL did they even swipe your card?

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7 minutes ago, twonpcb said:

So do you think they still have the DL event but just don’t advertise it?  When you had your drinks in the VCL did they even swipe your card?

No. He has on the last cruise that had it. 

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They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June.

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currently on MYJESTY, people are p----, especially d/d=/p in suites, only 3 on seapass card where d/d=/p or

suite gets 3 drinks, question is why not suite and statues combined, really a major cluster.

At least tonight the mixed drinks were a little more than the min. of 1 oz and 2 inch for wine.

A number are looking at switching out to something else( Galvaston) or a couple have fully refundable and may go this route. Lots have emailed Bayley and crown anchor but no response yet.

Apparently mgt o/b have not heard anything yet as a few asked me if i heard anything from

Miami. Very short sighted unless they want to crush this ship and its customers.

Waiters are really hurting as fewer in viking lounge and fewer drinks mean fewer tips.

 

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10 hours ago, Retired LEO said:

They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June.


Not shocked... They had a hard time filling Navigator and Serenade out of there a few years ago. 
 

Who wants to spend 7 nights with half of the days being sea days on the Majesty? Not many takers. I’ve never seen a ship with summer rates so low. I was surprised they released more sailings last month. 

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On the Majesty now and spoke with C&A ambassador tonight. I asked what the official reason they were giving for eliminating the Happy Hour Event. He was very upset because he was not given any notice or asked for his input on the change.  When he pushed back on how this would be received very negatively and potentially hurt sales on this ship, no one even had the courtesy to respond to his concerns. He said he had never seen such a lack of concern for Royal customers and for staff from the main office. 

 

The Viking Lounge has been almost empty the past 2 nights. There was a group there tonight that had a bunch of appetizers on individual plates and a large food tray sitting next to them I assumed they brought it all in on. It appeared they created their own Happy Hour event. 

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That fits into their new one-way loyalty schemes: just ignore them darned C&A community. We did not receive any answer from our letters to M.Bayley and Director C&A. 

Communication and customer satisfaction at its best. 

Obviously Michael Bayley/his office is only interested in Asia/China business and Director C&A only in ""representation"-traveling

 

Alright so they want their "loyal" customers have their own "canapes" fixed at Windjammer and bring it to the various lounges. Hilarious.

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Finally, after more than a week, I received an answer from Miami, plus an email form M.B. office that they will get back to me ...

 

This on is from office of C&A Director:

 

"Hello xxxxxxx,
 
Thank you for your email. We apologize for the delay in our response.
 
As xxxx members of the Crown & Anchor Society, we especially value your patronage of Royal Caribbean International and appreciate this opportunity to respond to your concerns.
 
Our Loyalty Ambassador, Molly Paolini, is responsible for making sure our Crown & Anchor Society program is running smoothly and is an enjoyable addition to our already amazing cruises. While she is not tasked specifically with assisting our valued guests with general inquires or booking requests, she has each one of you in mind, as she works with her team to maintain and improve our Crown & Anchor Society program.
 
Please accept my most sincere apologies for any disappointment with not having a Diamond Event on the Majesty of the Seas. We realize that guests enjoy this time together, and we regret that we were not able to continue with this event. Rest assured that your feedback is valuable, and I have shared it with our operational teams for an internal review. While the findings of this review will remain internal, your comments will help guide us towards any changes we may make in the future.
 
xxxxx, thank you for choosing Royal Caribbean International. We look forward to welcoming you onboard the Majesty of the Seas next month, and despite this issue, I hope you have a truly outstanding cruise vacation.
 
Sincerely,
 
Kevin Thistle
Royal Guest Experience Management"
 
 
Well, thanks for nothing !
 

 

 

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2 hours ago, HSVcruiser01 said:

 we regret that we were not able to continue with this event. 

 

"able"? ABLE ?!!!!!!  The word should have been "willing". 😞

They are able to continue a nightly Diamond Event - they just aren't willing to continue.

 

And it's not about the Viking Crown Lounge. They could easily host a nightly event in one of three EMPTY conference centers. Two of which offer fantastic ocean views. They hold 65 guests each.  

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Maybe RCCL will reconsider the nightly Diamond Event if the outcry from C&A is received en-mass.

Anyone Diamond & above has an exclusive phone team at Royal. 800-526-9723 option #9. 

My call to express my concerns was documented and taken seriously enough to get transferred to the Resolutions Department, where I once again explained my issues to Otto - a senior representative. This isn't about the drinks or snacks, it's about a special place to commune with peers. It's also about tradition and consistency throughout the fleet.

Even if the gears turn too slowly for my b/b/b sailings that start in 4 days, maybe it will be a wake-up call for Miami. 

So..... join me in this quest if you feel as strongly.

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45 minutes ago, MX-5 said:

Maybe RCCL will reconsider the nightly Diamond Event if the outcry from C&A is received en-mass.

Anyone Diamond & above has an exclusive phone team at Royal. 800-526-9723 option #9. 

My call to express my concerns was documented and taken seriously enough to get transferred to the Resolutions Department, where I once again explained my issues to Otto - a senior representative. This isn't about the drinks or snacks, it's about a special place to commune with peers. It's also about tradition and consistency throughout the fleet.

Even if the gears turn too slowly for my b/b/b sailings that start in 4 days, maybe it will be a wake-up call for Miami. 

So..... join me in this quest if you feel as strongly.

I’m going to be on the 25 Jan sailing with you.  Thanks for the phone #.  I’ll make the call tomorrow.....

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Please keep us informed here when you guys are onboard 

 

And this is the answer from Michael Bayley's office:

 

Hello xxxxx,
 
Thank you for your patience. It is my pleasure to address your concerns on behalf of Mr. Bayley.
 
I truly regret to learn of your concern regarding the Viking Crown Lounge. We sincerely appreciate your loyalty to us and it's never our intention to make you feel otherwise. We understand our guests enjoy this venue and even though it will not be the designated Diamond Club or utilized for Diamond events, guests are still welcome to enjoy their time there and get drinks at the bar. Nonetheless, our goal is to provide our guests the best experience and we appreciate your honest feedback.
 
I apologize for any delay in the response to the email you sent to Molly’s attention. We hope that you can understand that many of our guests reach out to Molly with their feedback and as much as she would love to personally respond to all of our guests, she is not always able to do so. While Molly was not able to respond directly to your email, she did ask for a representative from our Guest Experience Management Department, Kevin Thistle, to respond on her behalf. 
 
xxx, thank you for being a xxxx member of our Crown & Anchor Society. We look forward to welcoming you onboard soon.
 
Sincerely,
 
 
Tiffany Gomez
Royal Guest Experience Management
Executive Team
 
Blablabla, such letters are masterpieces for a role play in 1st semester human relations seminar. 
Edited by cgncruiser

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2 hours ago, cgncruiser said:

Please keep us informed here when you guys are onboard 

 

And this is the answer from Michael Bayley's office:

 

Hello xxxxx,
 
Thank you for your patience. It is my pleasure to address your concerns on behalf of Mr. Bayley.
 
I truly regret to learn of your concern regarding the Viking Crown Lounge. We sincerely appreciate your loyalty to us and it's never our intention to make you feel otherwise. We understand our guests enjoy this venue and even though it will not be the designated Diamond Club or utilized for Diamond events, guests are still welcome to enjoy their time there and get drinks at the bar. Nonetheless, our goal is to provide our guests the best experience and we appreciate your honest feedback.
 
I apologize for any delay in the response to the email you sent to Molly’s attention. We hope that you can understand that many of our guests reach out to Molly with their feedback and as much as she would love to personally respond to all of our guests, she is not always able to do so. While Molly was not able to respond directly to your email, she did ask for a representative from our Guest Experience Management Department, Kevin Thistle, to respond on her behalf. 
 
xxx, thank you for being a xxxx member of our Crown & Anchor Society. We look forward to welcoming you onboard soon.
 
Sincerely,
 
 
Tiffany Gomez
Royal Guest Experience Management
Executive Team
 
Blablabla, such letters are masterpieces for a role play in 1st semester human relations seminar. 

🙄 What an insult to our intelligence. 

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Just got off the phone with RC. Total waste of time. I voiced my grievance and gave her my name/email. She said to also say something to the LA on the ship, like that's going to help. Additionally, I asked her why some received email notifications while others(me) did not.  And, another tidbit-she said that this is effective only on Majesty, not Empress(I've seen it mentioned on CC) 

I'll let you know if I receive an email.

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3 minutes ago, TheSweetPotatoQueen said:

Just got off the phone with RC. Total waste of time. I voiced my grievance and gave her my name/email. She said to also say something to the LA on the ship, like that's going to help. Additionally, I asked her why some received email notifications while others(me) did not.  And, another tidbit-she said that this is effective only on Majesty, not Empress(I've seen it mentioned on CC) 

I'll let you know if I receive an email.

Empress has not had a Diamond event as far as I recall. So they are correct, Empress is not affected. 

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Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation.     He is a  terrific person and I  fear your comments may have hurt his reputation within the company. 
 

m
 

 

 

 

 

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14 minutes ago, cruisegirl1 said:

Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation.     He is a  terrific person and I  fear your comments may have hurt his reputation within the company. 
 

m
 

Oh please 🙄.

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On 1/18/2020 at 8:54 PM, Another_Critic said:

 

 

According to the first quote, suites will get 3 drink vouchers.

 

It was that way on Empress this past summer

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In the past, swamping Miami with truckloads of letters of dissatisfaction has helped to reverse or alter policy changes. 

 

Keep your letter polite and to the point. Do not threaten to “never sail RC again”.  They have no motivation to placate a non-customer. 

 

For email, mbayley@rccl.com

 

snail mail address is on the website. 

 

FB Page is Royal Caribbean International 

 

no ranting - it’s counterproductive. 

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36 minutes ago, cruisegirl1 said:

Thrifty99- I understand your concerns or disappointment however, I and saddened of your comments of the Loyalty Ambassador conversation.     He is a  terrific person and I  fear your comments may have hurt his reputation within the company. 
 

m
 

 

 

 

 

Don’t worry about that... Royal is too busy looking for other ways to cut services & reduce benefits and have no time to read my messages about his comments (not my comments). 

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On 1/20/2020 at 7:14 AM, Retired LEO said:

They are currently having problems filling the ship. The prices are extremely cheap and the casino is now giving away a lot of cabins on several sailings through June.

 

As expected.

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