Jump to content
Cruise Critic Community
tapacuk

Immigration Inspection - Key West - Celebrity Equinox

Recommended Posts

My wife is currently on Celebrity Equinox which will be stopping in Key West tomorrow (Jan-8). This is the last stop of the cruise and they were just informed that there is a mandatory immigration inspection in the morning. They were given a time of 7:15 am for this inspection. I understand the need for this inspection, but that's a bit early on a vacation day, particularly on a day in which they weren't going to be in any particular rush to get off the ship. Two things:

 

  • It would have been nice to know that this would be occurring ahead of time. Maybe they would have considered another itinerary
  • Has anyone had luck moving their inspection time back to a more reasonable time, or are they stuck having to show up at 7:15?

 

I've attached the letter that they got. Not a great way to start the last full day of a cruise!!

 

Thanks for everyone's input.

 

 

 

image0 (1).jpeg

Share this post


Link to post
Share on other sites

She ought to just do as instructed in the letter.  This is not something Celebrity has much control over.

Share this post


Link to post
Share on other sites
On 1/7/2020 at 3:27 PM, tapacuk said:

Has anyone had luck moving their inspection time back to a more reasonable time, or are they stuck having to show up at 7:15?

When was the last time you asked a cop pulling you over for a more convenient time to chat? No one has any control over this-- any time you reenter the US it should be expected.

 

This isn't a customer service lapse on Celebrity's part-- they have a large amount of people that need to clear immigration before the ship itself is cleared. If no one can get off the ship until everyone is processed then inconveniencing a few people that wanted to sleep in shouldn't be a big deal. Your wife can always go right back to bed afterwards. 

Edited by princeton123211

Share this post


Link to post
Share on other sites
10 minutes ago, princeton123211 said:

When was the last time you asked a cop pulling you over for a more convenient time to chat? No one has any control over this-- any time you reenter the US it should be expected.

 

This isn't a customer service lapse on Celebrity's part-- they have a large amount of people that need to clear immigration before the ship itself is cleared. If no one can get off the ship until everyone is processed then inconveniencing a few people that wanted to sleep in shouldn't be a big deal. Your wife can always go right back to bed afterwards. 


If this immigration inspection was random, I’d agree with you 100%. This is apparently standard for a cruise calling on Key West after visiting other countries. From that standpoint, yes, I do believe it is a customer service lapse if you know that a late-itinerary visit to Key West will result in a very early morning for all passengers. Putting an asterisk next to Key West in the advertised itinerary, with an available explanation, would certainly be appropriate. People might not choose that itinerary, or at least it wouldn’t be a surprise the night before. If I was a travel agent, which maybe I should have used, I would certainly tell my clients about this. 

Share this post


Link to post
Share on other sites
13 hours ago, tapacuk said:

This is apparently standard for a cruise calling on Key West after visiting other countries. From that standpoint, yes, I do believe it is a customer service lapse if you know that a late-itinerary visit to Key West will result in a very early morning for all passengers.

I guess I just don't understand why this is a surprise-- this is standard for any cruise ship arriving back in the US at any point in its itinerary. The flip side is that she might be able to sleep in a little bit longer on debarkation day now that the immigration procedure has been taken care of. 

Share this post


Link to post
Share on other sites

We were on the same cruise.

I always enjoy having Key West on the itinerary but was less than thrilled with having to present to customs early in the morning. When it happened it made sense but it was not anything I had considered when booking the trip.

I have made a note of this and now look to see where Key West falls during the trip.

Next cruise is in March on Infinity out of Miami. First stop is Key West so there will be no need to present to customs since we will only have traveled from Miami to Key West.

 

 

Share this post


Link to post
Share on other sites

This will be happening for us in May as well, with the last port being Key West.

I am curious as to how long we can expect the process to take.  
 

We get into port at 8:00am and were hoping to book a fishing excursion for 9:00am, but after learning about this process, I am concerned there’s no way we will make it in time...  

Anyone have experience in port call time vs time you can actually get off the ship in Key West when having to go through the customs process?

Share this post


Link to post
Share on other sites

Curious also in how long it takes, even though we will be in no hurry.

I noticed the letter says they are in Group 4. So can you possibly change the time? I’m guessing that the previous groups would be for passengers on shore excursions? 

 

Share this post


Link to post
Share on other sites

We were on that 1/4/20 sailing and it was the first time we had to go through customs on the ship. It was a pain! The line started by the stairs of deck 4 and went all the way through the casino to the elevator by the theater and all the way back to the dining room where you showed your passport to customs. That was our assigned time at 7:45 and it took close to an hour. 
 

we went for breakfast after and they kept calling those who didn’t go with the threat of a fine. If I have to do that again, I’m ignoring the time on the letter and going much later when the line isn’t an hour long. I think they actually called anyone that hasn’t gone yet before they called actual names of the bad kids. 

Share this post


Link to post
Share on other sites
21 hours ago, Kevinb1176 said:

We were on that 1/4/20 sailing and it was the first time we had to go through customs on the ship. It was a pain! The line started by the stairs of deck 4 and went all the way through the casino to the elevator by the theater and all the way back to the dining room where you showed your passport to customs. That was our assigned time at 7:45 and it took close to an hour. 
 

we went for breakfast after and they kept calling those who didn’t go with the threat of a fine. If I have to do that again, I’m ignoring the time on the letter and going much later when the line isn’t an hour long. I think they actually called anyone that hasn’t gone yet before they called actual names of the bad kids. 


And did you arrive in Key West at 7:00am that morning?  Tried looking it up and I think that would have been the time.

 

Thanks for the info!  Much appreciated.  Guess we won’t plan an early excursion...  

Share this post


Link to post
Share on other sites

I think we did get in at 7:00 but we did our own thing and took the trolley around and Hemingway house. 
 

if you’re not in a rush, wait them out until the line is done. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Forum Assistance
      • SPECIAL EVENT: Q&A with the Quark Expeditions Team!
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...