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Hi Everyone!

 

Just logged into my peninsular club account for the first time since our December cruise, all my previous ones are logged but it is saying I have no future cruises booked, when in reality I have two booked.

 

Is this normal / a glitch / wrong ?

 

Many Thanks in advance!

Reece

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Have the same problem - or it was missing our future cruises when I last looked.  

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I spoke to the P&O call centre yesterday because we have some of our future cruises missing, they said it is a known glitch in the system and sent me an email listing our future cruises.

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This was the response from P&O when it was queried a while ago

 

Good Afternoon,

I am sorry to hear your future cruises are not reflecting on your account. Unfortunately, we are experiencing some issues and currently do not have a time frame for when this will be fixed.

I would like to reassure you that your cruises are reflecting correctly on our system.

Kind Regards,

Kirsty & Yazzy | My Account Team | Carnival UK
100 Harbour Parade | Southampton | Hampshire | SO15 1ST

 

 

 

 

 

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We are sailing on Oceana in just over a weeks time although our next cruise on our account according to P and O is Aurora in March!It also states on the cruise personaliser that there will be 14 casual evenings on the cruise on Oceana and on the itinerary lists a day at sea as 'arriving early morning and departing afternoon'!!I suspect that they have had to organise the new cruises on Oceana very quickly so there will be some admin errors.I am still taking my posh frocks!

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My two cruises for 2020 are showing but 2 more for 2021 are missing.

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Posted (edited)
2 hours ago, ann141 said:

We are sailing on Oceana in just over a weeks time although our next cruise on our account according to P and O is Aurora in March!It also states on the cruise personaliser that there will be 14 casual evenings on the cruise on Oceana and on the itinerary lists a day at sea as 'arriving early morning and departing afternoon'!!I suspect that they have had to organise the new cruises on Oceana very quickly so there will be some admin errors.I am still taking my posh frocks!

 

Our friends were recently questioning formal nights on their Britannia cruise in April as it was showing every night as smart casual on the CP.  A check on the P&O faq site brings up the list for each ship/cruise and it's the CP which is a mess across the board and not just a particular ship.

Edited by kruzseeka

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18 minutes ago, kruzseeka said:

 

Our friends were recently questioning formal nights on their Britannia cruise in April as it was showing every night as smart casual on the CP.  A check on the P&O faq site brings up the list for each ship/cruise and it's the CP which is a mess across the board and not just a particular ship.

Thanks.I thought it was perhaps just Oceana but obviously not!

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Don't get your My PO Cruises which is the old CP mixed up with your My Account, they are two different things!!

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Yes but that's Cruise Personaliser, not your Account.  The fact remains that all my cruises should be listed in my Account not just the upcoming 2.

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1 hour ago, jeanlyon said:

Yes but that's Cruise Personaliser, not your Account.  The fact remains that all my cruises should be listed in my Account not just the upcoming 2.

It’s the same for me Jean. Only this years two are showing and nothing for next year. Hopefully they’ll fix it.... eventually.

Les.

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