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sns1

on hold waiting for Princess

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Been on hold for 33 minutes......

What's the longest anyone has stay on hold?

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14 minutes ago, sns1 said:

Been on hold for 33 minutes......

What's the longest anyone has stay on hold?

 

Come back when you break the 1 hour and 30 minute threshold.

It is the weekend! Bad time to call. IMO  😕

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As I'm holding the line went dead.....that was at the 45 min mark.

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2 minutes ago, sns1 said:

As I'm holding the line went dead.....that was at the 45 min mark.

I try to never call on the weekends.

The least experienced work then, not that thats saying anything.

Call back tomorrow.

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Mondays can be busy too, with everyone who tried to get through over the weekend.

If you can wait until Tuesday, someone will answer right away.

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Actually I think Princess has pretty good response time.  The few times I have had to call in was relatively short.  No , Carnival on the other hand . . . . . . .   But like others have said wait till after the weekend, maybe middle of the week it should be slower.  Also with this new add-on package for existing cruises, they have probably been swamped with everyone calling in to make those changes, lol.

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I think that telephone “on hold” time is one of Princess’s biggest customer service issues. We sailed on Princess 20 times so we’ve had many opportunities to test this.  While occasionally you get through right away, more often a wait is what you experience.  And, an even longer wait is in store for you if you need to be transferred to the EZair department. Once the original rep. transfers the call, they have no way of coming back to you to tell you they’re still working on it.  Ive been on hold in this situation for almost two hours.  I just put my phone on “speaker” and go about my business until an operator finally answers.

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I let the agents from my big box warehouse club's travel department deal with the cruise lines.  If the agent doesn't get through in a reasonable amount of time, they will ask if it's ok to call me back later.  Never had a problem.

 

I also get some very good OBCs from them as well.

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I find the online chat works well when available.

 

Live Chat.png

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1 hour ago, billco said:

I find the online chat works well when available.

 

Live Chat.png

Sounds like a soap opera.

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