Need help - Ocean Ready can not locate booking #

[bigdaddy930]

I am 66 days until my Regal Princess cruise. I download MedallionClass App. Set up username & password (I set the same as my Princess Cruise log in). I then click Get Ocean Ready link a booking. I input the 6 digits booking #, the app says "Your booking information does not match our records". Any idea what's wrong with my process? Am I supposed to wait until 60 days before sail date to do this?

 

Just a couple of notes. 1) I am able to see my booking # and check in on Princess cruise, 2) I am from New York and hoping to get my Medallion before cruise date.

[chrysalis]

you might be a few days too early to do that....seems to me that they say 50 to 60 days prior to cruise.

[seagypsea]

I had that happen to me.  Click on the button that says find your cruise with your booking # (don't log in first).   That worked for me.   I'm able to access my 4/18/20 cruise.

[franktown]

I couldn't log in till 54 days before the cruise.

[letscruiseagain&again]

I can see my current booking that's 200 days out. Also for my last cruise I ordered my medallion at about 87 days out. So being 66 days out from your cruise might not be the issue. 

[bigdaddy930]

About 3 days after this post, I was able to sign in Ocean Ready input my booking # to complete my medallion process. 

[trbarton]

On 1/23/2020 at 4:32 AM, bigdaddy930 said:

I am 66 days until my Regal Princess cruise. I download MedallionClass App. Set up username & password (I set the same as my Princess Cruise log in). I then click Get Ocean Ready link a booking. I input the 6 digits booking #, the app says "Your booking information does not match our records". Any idea what's wrong with my process? Am I supposed to wait until 60 days before sail date to do this?

 

Just a couple of notes. 1) I am able to see my booking # and check in on Princess cruise, 2) I am from New York and hoping to get my Medallion before cruise date.

I have found that the Medallion department at Princess are very helpful. I’m on a November 23, 2020 cruise, 299 days until my cruise & have uploaded the required information & photos. The Personalizer section on the app kept showing it was not complete. A simple call to 844-525-0942  I found out that they were having technical issues on their end & my information was OK. 

 

Please keep us posted as to what you find out. 
 

Tom😎

[bigdaddy930]

25 minutes ago, trbarton said:

I have found that the Medallion department at Princess are very helpful. I’m on a November 23, 2020 cruise, 299 days until my cruise & have uploaded the required information & photos. The Personalizer section on the app kept showing it was not complete. A simple call to 844-525-0942  I found out that they were having technical issues on their end & my information was OK. 

 

Please keep us posted as to what you find out. 
 

Tom😎

As I say in my previous post, 3 days after my first post (so 63 days before my cruise) I was able to log into my Ocean Ready with my booking # to fill in and uploaded the required info.

Thank you everyone for their input.