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Trouble obtaining late port docking proof from MSC

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I've come to you all because you are the experts and I cannot be the only person who has had trouble with this! I have been trying for four months now to obtain proof from MSC that our ship docked late in Nassau, which caused us to miss a non-refundable third party shore excursion. This is the only piece left that I need for the claim that I entered with our third party travel insurer. On my first call to MSC they said that they must e-mail the ship to get back record of late docking and that would be forwarded to my e-mail. "They're pretty good about it and it should take a week." No dice. Second call to them they had record of my first call and I was essentially told the same thing. "We'll e-mail the ship. Takes about a week." Nope. I called again today, they had no record of my first two requests and I politely asked why proof couldn't come from their main Miami office. This docking info is obviously on file there somewhere! "That's not how it works." A few weeks ago I also used their general 'contact' form on the main website, but if you've dealt with MSC then you know that form goes into a black hole. Has anyone ever been successful with obtaining this type of info from a cruise line in order to file a claim with third party insurance? That's why I bought the dang insurance in the first place, as I always do when we cruise. But I get that my request is just extra work for MSC and in no way revenue producing for them.


Thanks cruisin' crew!

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"That's not how it works" for an answer sounds like you might want to ask to speak to that person's supervisor's supervisor! You are being very patient with them, my irritable hat is off to you

Sent from my iPhone using Tapatalk

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In addition to perhaps checking with the Nassau port directly, do you recall if the ship printed out anything that mentioned the change in time?  If so, perhaps check with Roll Call members who may have saved that sort of thing.

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