Change NRD booking - Argument with Celebrity (Australia Booking)

[shl29]

HI there,

 

I have a NRD booking made in Australia,

Now on the same ship same sailing date there is a better option available.

We are now in an AquaClass and we would like to go for a S2.

Same promotion Sale Beyond.

Original booking was 24. January.

I have a hold booking for the S2 with 4 perks Sail Beyond.

 

Question:

Celebrity Australia told us we need to go through the upgrades department and can not use the public offer Sail Beyond.

Upgrade offer only applies for same perks (Drinks) - current promotion not valid.

They actually force us to cancel and lose the deposit.

However terms and conditions clearly state that changes are allowed for 100 AUD. (Paragraph 31)

 

Quote:
 

"Subject to clause 29 (Price changes) and availability, some changes (excluding changes to ship or sailing date) can be made to your booking.  ....

 

If you book a promotion cruise which stipulates that the deposit is non-refundable , a change fee of AU$100 per person per change will apply up to 151 days prior to departure. Inside of 150 days, ticket contract cancellation conditions will apply. ..."

They refer to clause 29 

Quote:

"...

If you are eligible to take up a special offer and you wish to change your booking to take advantage of such an offer then you will have to cancel your existing booking; whereupon our standard cancellation policy (including charges) will apply. Please check the terms of any special offer to ensure you are eligible to take up the special offer concerned before changing your existing booking." 
-> Celebrity says the booking would be not eligible.

However I argued that we have booked under the exact same promotion and that for this reason a re-booking for 100 AUD per person should be possible.

 

1. What are your general thoughts about this?

2. 
- If we cancel the original booking - can we use the deposit against a booking we have already done under NRD terms in order to reduce final payment amount in September? 
- Can we use the NRD deposit to pay for the hold booking?

 

Your feedback and help much appreciated as we have to make a quick decision.
Perhaps you have even other ideas how to overcome the hassle with the NRD deposit.

 

 

 

 

 

 

Edited February 18, 2020 by shl29
Mistake in spelling

[upwarduk]

I’m afraid you will get responses from US passengers on here, which will have different T&C. UK also suffers from different T&C.

[jelayne]

These terms & conditions are slightly different than those in the US on the NRD bookings we have so not sure if you have options.

[shl29]

Many thanks for your quick replies. Does Cruiscritic have an option to post in front of an Australian audience?

[shl29]

Thanks I posted in Australia Forum too.