Has anyone successfully cancelled their Costa Cruise in the Mediterranean and received a credit or refund?

[klaugh1169]

I was supposed to take this cruise on Feb 29 with my mom for her 80th bday on the Costa Smeralda. We would have been coming from the US on a flight in and out of Milan. We waited until the last possible day to cancel because we were hoping things would get better in Italy. 

 

We are glad to have cancelled because Delta has suspended all flights to/from Milan and we would have been stuck. Plus, not worth the risk to my mom's health. And I can't afford to be quarantined for two weeks. The US travel advisory changed to a Level 4 for Italy. 

 

However, we did ask for a credit toward taking the cruise at a later date. At first, we were told no. Then we were told to send an email to their customer support team because they were reviewing them on a case-by-case basis. We sent that email, but have yet to hear back as yet. I'm sure they are very busy. 

 

Has anyone else been told to send an email? And if so, have you had a response yet?

Edited March 6, 2020 by klaugh1169

[tenpin]

I spoke to a friend in Genoa office yesterday, they are over whelmed with calls & e-mails.

 

Given the advise you have been given I would think that you will be given future cruise credit. 

[drsel]

if Costa cancel your Cruise only then they will give you a credit voucher to be used within 12 months to book a cruise before November 2021

[drsel]

On another thread, one cruiser said he was not getting any refund from Costa for his last minute cancellation

 

 

[drsel]

Costa cancelled my cruise and is offering a full refund or 30% discount on any future Cruise upto November 2020

[drsel]

Which option to choose

[dethman]

take the refund.  there is too much uncertainty about what the travel industry is going to be like in 8 months.

[jerseylily]

Has anyone managed to get a refund? My cruise gas just been cancelled

[drsel]

Has anyone managed to get a refund? My cruise gas just been cancelled

People got refunds after 90 to 100 days