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hvbaskey

Celebrity Summit - February 29, 2020 and COVID-19

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59 minutes ago, Oville said:

We’ve received numerous payments from Celebrity for canceling our June Summit cruise.  Our cancellation was before final payment and we haven’t been fully reimbursed.    I think J was told it would come in pieces.

Nothing yet.. we  cancelled the excursions and dining online and have receipts. Then we called to cancel  the cruise under the short lived "Cruise w confidence",:   50 % refund to card plus tax and fees and 50% fcc 

No rush but would like  put it to rest and figure out our credit card refunds 

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53 minutes ago, pilotboy1985 said:

Wait, you're getting money back on your credit card? I was told all I was getting was a future cruise credit if I were to cancel???

We cancelled as soon as the offer was posted..we were in 50% penalty.

Offer  changed shortly after that to fcc only!  

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1 hour ago, hcat said:

We cancelled as soon as the offer was posted..we were in 50% penalty.

Offer  changed shortly after that to fcc only!  

Not following you. I have cruise booked for end of may. Under normal cancellation policy, I can cancel for 50% until Sunday.  So I get 50% refund and 50% FCC if I  do, right?

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3 minutes ago, katrina915 said:

Not following you. I have cruise booked for end of may. Under normal cancellation policy, I can cancel for 50% until Sunday.  So I get 50% refund and 50% FCC if I  do, right?

Rumor has it and you will only get 100% FCC.  Call your TA to make sure this is true.

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21 minutes ago, Oville said:

Rumor has it and you will only get 100% FCC.  Call your TA to make sure this is true.

Thats correct

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4 hours ago, hvbaskey said:

 

Agreed, the news statement seems to imply that she acquired it while on board.

"who had been aboard a Celebrity Cruise acquired the virus"

And our news always tells the truth and nothing but the truth?  Doesn't pass the smell test.  Makes better news if caught disease on board.  50/50 IMO.

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10 hours ago, Oville said:

Rumor has it and you will only get 100% FCC.  Call your TA to make sure this is true.

 

We canceled on 3/10 and while in the 75% penalty phase. First, they honored the original cancellation agreement and refunded 25%. Then, with the new temporary policy, they covered our "cancellation fees" (75%) with a FCC. 

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I was on this cruise. I contacted health officials immediately upon hearing this news report but I have been told to self monitor. My wife and I stayed home from work yesterday because we were showing symptoms of the common cold but did not want to take chances. Neither one of us have symptoms of the virus.  Apparently the woman who tested positive was traveling with other family members and they are being tested.  

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4 minutes ago, Briguy071 said:

I was on this cruise. I contacted health officials immediately upon hearing this news report but I have been told to self monitor. My wife and I stayed home from work yesterday because we were showing symptoms of the common cold but did not want to take chances. Neither one of us have symptoms of the virus.  Apparently the woman who tested positive was traveling with other family members and they are being tested.  

IMO the health Dept should test you. Good for you on contacting them.

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They will not test unless we have travelled to affected areas such as China and Korea. I think it crazy since there has been an official guest that tested positive.  

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1 hour ago, Briguy071 said:

They will not test unless we have travelled to affected areas such as China and Korea. I think it crazy since there has been an official guest that tested positive.  

I bet it's because they don't have enough testing kits. 

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There is confusion regarding this bc Summit departed PR on Feb 29, not Mar 1.  Summit was in St Thomas on Mar 1.  A 

Carnival Fascination cruise fits the itinerary perfectly. So this is likely typical news mistake. 

 

We are trying to find clarification.  Someone posted on a FB group that Celebrity says this is not true for Summit. I don't have confirmation of that, however. 

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Posted (edited)

 

 

That’s correct. Our summit cruise departed February 29 not March 1st.  I will agree that’s it’s likely a mistake 

 

Edited by Briguy071

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Posted (edited)

SUMMIT Cancellation progress....( posting here and on main CC bd)

We cancelled  one pre paid Specialty Dining and pre paid Excursions  on 3/6 on the Cruise Planner.  These  were  orig billed for a  2  person total but dining was credited back pp and total excursions were credited back pp  to the card.  It did all add up to what we paid.

 

We cancelled the cruise itself on 3/7 with a Celeb res specialist..Nothing has come back yet on our card.  We expect a  credit to our card  pp for 50% of the cruise fare plus taxes and fees pp and eventually a Future Cruise Credit pp for 50% of the cruise fare. Will post when that comes through.

 

We lost the OBC, which was expected ;and probably are  out the Cruise Care cost b/c being from  NY,  we had to buy from a sep entity than X..I will call them later to confirm...normally that would have come back as well but no option here.  We also lost a very small amt for an  extra evac and med policy that we usually buy from another company.

 

Hope this assists those still deciding . 

Hope thise still going will have a wonderful time.  We just did not want the extra stress or need to run around now to get a med note.

Best wishes!

Edited by hcat

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23 minutes ago, hcat said:

SUMMIT Cancellation progress....

 

We cancelled the cruise itself on 3/7 with a Celeb res specialist..Nothing has come back yet on our card.  We expect a  credit to our card  pp for 50% of the cruise fare plus taxes and fees pp and eventually a Future Cruise Credit pp for 50% of the cruise fare. Will post when that comes through.


I briefed the T&C's of the offer when it came out, hoping to cancel and rebook for lower fares on upcoming cruise, but it said they would not be issued until I believe 10 days after cancellation.

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We are patient...just sharing our experience...later cancellations may take longer for things to go through!

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Glad that I cancelled, would be boarding tomorrow. News article specifically states "Celebrity". Article may have the date of embarkation wrong. I hate it for those currently aboard if it is the Summit..

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I am not absolutely positive but I believe it was the Summit that was sailing out of Puerto Rico. I believe it is the only ship the Celebrity has that sails from San Juan and the port calendar shows it being in San Juan on those days.

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17 hours ago, Oville said:

We’ve received numerous payments from Celebrity for canceling our June Summit cruise.  Our cancellation was before final payment and we haven’t been fully reimbursed.    I think J was told it would come in pieces.

 

You're lucky you were able to cancel prior to final payment.  Not so lucky on my B2B2B.  Final payment was made before all this hit the fan.  So now I'm stuck with a huge FCC which I may or may not be able to use.

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