Fredette Posted June 2, 2020 #3076 Share Posted June 2, 2020 Here's a new "wrinkle". I paid in USD for my holiday, and was charged in AUD on my credit card. As the Aussie dollar has been improving of late, now even if I get my money back, I will actually LOSE money because of the conversion. If Princess had paid me within the 60 days they "promised" I wouldn't have lost any money. So even if I "win" by finally getting my money back, I still lose. Not to mention that I could have earned a few bucks on that cash, considering Princess has had it since JANUARY. 1 Link to comment Share on other sites More sharing options...
CruzRamirez Posted June 2, 2020 #3077 Share Posted June 2, 2020 5 hours ago, caribill said: Incorrect. Each agent has a Magic 8 Ball to use for supplying an answer to the question. Signs point to yes. Link to comment Share on other sites More sharing options...
SJunie Posted June 3, 2020 #3078 Share Posted June 3, 2020 6 hours ago, ceilidh1 said: Any FCC issued in lieu of a refund can be refunded - either if it is not used by the expiration or at any time you request it. Any bonus FCC have no cash value and will be lost if not used. That makes sense. I thought the same, too, as it's a bonus FCC on top of what I have requested for as a refund to my credit card under Option 2. But this CS phone rep insists that I could get it back as a cheque if my dad doesn't use his FCC. Either she has no clue what she is talking about, or Princess has decided to be generous with us. I have a feeling it's the former. Link to comment Share on other sites More sharing options...
CJinSF Posted June 3, 2020 #3079 Share Posted June 3, 2020 13 minutes ago, SJunie said: That makes sense. I thought the same, too, as it's a bonus FCC on top of what I have requested for as a refund to my credit card under Option 2. But this CS phone rep insists that I could get it back as a cheque if my dad doesn't use his FCC. Either she has no clue what she is talking about, or Princess has decided to be generous with us. I have a feeling it's the former. And sadly, my past experience with Princess tells me that unless you get it in writing, any promises are meaningless. Even when Guest Services promises you something on board. ☹ Link to comment Share on other sites More sharing options...
caribill Posted June 3, 2020 #3080 Share Posted June 3, 2020 5 hours ago, Desert Cruisers said: Finally received our bonus FCC under Option #1 for 3/13 cruise cancelled by us on 3/9. A "cancellation fee box" had to be unticked which allowed for the processing of the bonus FCC. By whom? Link to comment Share on other sites More sharing options...
tk2fast Posted June 3, 2020 #3081 Share Posted June 3, 2020 Took option 2 for an April 4th cruise on Sky. NO refund to CC yet! Link to comment Share on other sites More sharing options...
OlegR Posted June 3, 2020 #3082 Share Posted June 3, 2020 Got 25% FCC for 11th April cruise on Sky Princess. No money refund received yet. Refund was submitted through German Princess branch Link to comment Share on other sites More sharing options...
Rare joe/jack Posted June 3, 2020 #3083 Share Posted June 3, 2020 Got my refund back today Was sailing 4-5-20 OPTION 2 I just noticed they applied our FFC to a cruise I have on hold in which I have no money down on and full payment is due Sept 5th for a Dec 5 cruise not sure we are going not sure ship will be finished (Enchanted) I find this interesting to say the least just glad my money is back in my pocket and not there’s 1 1 Link to comment Share on other sites More sharing options...
SeekTheSun Posted June 3, 2020 #3084 Share Posted June 3, 2020 April 11 Sky sailing. Booked with FCD and final payment made with CapitalOne. Three sets of excursions booked paying with Paypal. Selected option 2 on March 14. Filed a dispute with CapitalOne and Paypal two months later on May 14. Imediately got a provisional credit on CapitalOne. On 5/28 Paypal told me they received a response from Princess. On 6/2 Princess posted the 25% FCC to my account. On 6/3 Paypal ruled the dispute in our favor. Nothing from CapitalOne on dispute or credit from Princess. Don't know about original FCD used for deposit in Feb 2019. BTW, plans were to follow this with a two week river cruise followed by a Cunard cruise back to the states. River cruise was cancelled weeks after Princess. CC refund received May 8. Check for deposit received 6/2 since was over a year and they couldn't refund CC charge that old. Cunard was cancelled and refund option selected on 5/23. Nothing there yet. Link to comment Share on other sites More sharing options...
cltnccruisers Posted June 3, 2020 #3085 Share Posted June 3, 2020 Our April 12 family cruise was cancelled and we selected Option 1 on March 12. We received our FCC in mid-April and used it for a replacement December cruise on Enchanted. All of our CC refunds hit their accounts today, having been processed on May 29. It would have been nice if this had all been done quicker but we understand the enormity of this effort and are not overly upset. Hopefully Princess management and especially their IT department will come away with some lessons learned. We worked with a Princess Cruise Specialist to track the FCC and refunds and a couple of front line Princess Reps to book and configure the new cruise with the most efficient use of the FCC. We went from 6 people in 2 mini-suites to 7 in 3 mini-suites - not as complicated as some but not the simplest either. I truly don't care if it sounds like cheerleading, but everyone we spoke with was friendly, efficient and gave us the best information they had in a very fluid situation. We may never cruise with Princess again after December but it has nothing to do with their handling of this problem. Celebrity is our preferred line and this cruise was booked more for our kids and grandkids than us. Good luck to all. Patience is a virtue. 1 1 Link to comment Share on other sites More sharing options...
Rare Coral Posted June 3, 2020 #3086 Share Posted June 3, 2020 (edited) A Princess refund hit both my Chase and Citicard last night after I went to bed (or this morning). I had been looking 2x daily and it was not posted when I went to bed last night. The amounts refunded to both cards doesn't make sense to me but the combined refund does seem correct. I had used one credit card (Chase) for cruise and 4 nights hotel. It was booked at final payment so could not include air. The other credit card (Citicard) included air. There were 2 price reductions with air which my TA did get for me before I cancelled. One was credited to Citicard and the other to Chase (incorrectly). Excursions had been refunded right away as I cancelled them before I cancelled the cruise. I think the sum of the refund is correct. It doesn't match the disputed amount I had on both cards. Will look at it tonight after work. FCC hit my account on June 1st for 25%. It is finally over! I am on day 89. Edited to say I think my refund is off by about $200. Will look into this more later when I get home. Edited June 3, 2020 by Coral 6 Link to comment Share on other sites More sharing options...
LDVinNC Posted June 3, 2020 #3087 Share Posted June 3, 2020 We charged our trip on 3 cards because of special deals and the cost of our planned 42 day trip. Cruises were to be April 11 and May 9. Filed cc disputes on all 3 on 5/13 and received provisional credits right away. Two of the cards asked for additional information which we supplied right away. As of this morning, have received credits on two of the accounts - Capital One and Bank of America- credit titled "Princess Cruises" so I believe Princess finally paid up. Still waiting for credit on the third card (Citi Double Cash), which was the most complicated due to air changes, etc. It was also the largest amount. Good progress, finally, but still waiting to be made whole. 3 1 Link to comment Share on other sites More sharing options...
Rare Coral Posted June 3, 2020 #3088 Share Posted June 3, 2020 8 minutes ago, LDVinNC said: We charged our trip on 3 cards because of special deals and the cost of our planned 42 day trip. Cruises were to be April 11 and May 9. Filed cc disputes on all 3 on 5/13 and received provisional credits right away. Two of the cards asked for additional information which we supplied right away. As of this morning, have received credits on two of the accounts - Capital One and Bank of America- credit titled "Princess Cruises" so I believe Princess finally paid up. Still waiting for credit on the third card (Citi Double Cash), which was the most complicated due to air changes, etc. It was also the largest amount. Good progress, finally, but still waiting to be made whole. I had heard they been processing more refunds and sent them back to the credit cards on Friday of last week. So they are finally hitting the credit cards. 1 Link to comment Share on other sites More sharing options...
LDVinNC Posted June 3, 2020 #3089 Share Posted June 3, 2020 7 minutes ago, Coral said: I had heard they been processing more refunds and sent them back to the credit cards on Friday of last week. So they are finally hitting the credit cards. I recall reading some time ago speculation that refunds would start to flow after the May 31 quarter end for Carnival. Sure seems to be the case for both refunds and FCC's. Link to comment Share on other sites More sharing options...
4hunters Posted June 3, 2020 #3090 Share Posted June 3, 2020 (edited) Full excursion, prepaid items, etc. refund for a Princess-canceled May 10th cruise finally received today. I chose Option 1 the day it was first offered back on March 12th (I think that’s the correct day - it’s been a long time). Edit: This was a full refund for prepaid excursions, etc. Edited June 3, 2020 by 4hunters 1 1 Link to comment Share on other sites More sharing options...
latserrof Posted June 3, 2020 #3091 Share Posted June 3, 2020 4/8/20 Ruby, took Option 2 on 3/17, got FCC yesterday, no refunds/reimbursements yet. Link to comment Share on other sites More sharing options...
Italy52 Posted June 3, 2020 #3092 Share Posted June 3, 2020 1 hour ago, Coral said: A Princess refund hit both my Chase and Citicard last night after I went to bed (or this morning). I had been looking 2x daily and it was not posted when I went to bed last night. The amounts refunded to both cards doesn't make sense to me but the combined refund does seem correct. I had used one credit card (Chase) for cruise and 4 nights hotel. It was booked at final payment so could not include air. The other credit card (Citicard) included air. There were 2 price reductions with air which my TA did get for me before I cancelled. One was credited to Citicard and the other to Chase (incorrectly). Excursions had been refunded right away as I cancelled them before I cancelled the cruise. I think the sum of the refund is correct. It doesn't match the disputed amount I had on both cards. Will look at it tonight after work. FCC hit my account on June 1st for 25%. It is finally over! I am on day 89. Edited to say I think my refund is off by about $200. Will look into this more later when I get home. Congrats, so happy for you! 1 Link to comment Share on other sites More sharing options...
BettyCruiser Posted June 3, 2020 #3093 Share Posted June 3, 2020 I received all money due to me! Processed 5/29, posted to all three different accounts on 6/2. Regal 3/22/2020 canceled by Princess 3/12 option 2 submitted 3/12 FCC was posted back in April I hope all others are sorted out soon. 1 1 Link to comment Share on other sites More sharing options...
cltnccruisers Posted June 3, 2020 #3094 Share Posted June 3, 2020 1 hour ago, Coral said: A Princess refund hit both my Chase and Citicard last night after I went to bed (or this morning). I had been looking 2x daily and it was not posted when I went to bed last night. The amounts refunded to both cards doesn't make sense to me but the combined refund does seem correct. I had used one credit card (Chase) for cruise and 4 nights hotel. It was booked at final payment so could not include air. The other credit card (Citicard) included air. There were 2 price reductions with air which my TA did get for me before I cancelled. One was credited to Citicard and the other to Chase (incorrectly). Excursions had been refunded right away as I cancelled them before I cancelled the cruise. I think the sum of the refund is correct. It doesn't match the disputed amount I had on both cards. Will look at it tonight after work. FCC hit my account on June 1st for 25%. It is finally over! I am on day 89. Edited to say I think my refund is off by about $200. Will look into this more later when I get home. I hadn't checked but we were 75 days from option selection to refund credited to our CC companies. Then a week before they hit our accounts. So 82 days in total. Early on we were told 90 days to completion so we weren't panicking yet. 2 Link to comment Share on other sites More sharing options...
Rare Coral Posted June 3, 2020 #3095 Share Posted June 3, 2020 (edited) 3 minutes ago, cltnccruisers said: I hadn't checked but we were 75 days from option selection to refund credited to our CC companies. Then a week before they hit our accounts. So 82 days in total. Early on we were told 90 days to completion so we weren't panicking yet. I had been told 10 days (cancelled before March 12th), then 30 days, then 60 days and then "we have no idea". I seriously wonder if they had not received the investment from the Saudis, if we would be getting anything. I hope 5 years from now we find out the truth of what really went down Corporate wise on this crisis. Edited June 3, 2020 by Coral 2 Link to comment Share on other sites More sharing options...
dog Posted June 3, 2020 #3096 Share Posted June 3, 2020 Just now, Coral said: I had been told 10 days (cancelled before March 12th), then 30 days, then 60 days and then "we have no idea". Happy for you!!! 2 Link to comment Share on other sites More sharing options...
Aulanis Posted June 3, 2020 #3097 Share Posted June 3, 2020 6 minutes ago, cltnccruisers said: It is finally over! I am on day 89. Hurrah! I will be on here by myself soon roll on phase 4 and 5 ;) 2 Link to comment Share on other sites More sharing options...
dog Posted June 3, 2020 #3098 Share Posted June 3, 2020 So nice to see some happy refund posts on here. 2 Link to comment Share on other sites More sharing options...
cltnccruisers Posted June 3, 2020 #3099 Share Posted June 3, 2020 1 minute ago, Aulanis said: Hurrah! I will be on here by myself soon roll on phase 4 and 5 😉 That would be Coral on day 89. 🙂 2 Link to comment Share on other sites More sharing options...
ERQTraveler Posted June 3, 2020 #3100 Share Posted June 3, 2020 (edited) I chose option #2. Sailing was May 2. FCC posted to my account on 4/23, and refund posted to my credit card this morning. It’s dated 5/29. So happy to have the much needed money. ERQ Edited June 3, 2020 by ERQTraveler 2 1 Link to comment Share on other sites More sharing options...
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