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Refund Status for canceled cruises: Retitled after merges

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4 minutes ago, Aulanis said:

FlickeringPettyArrowana-max-1mb.gif


maybe there is hope for me .....133 days and waiting. Congratulations for you. 

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Haha changed the picture as I thought it might not be appreciated by a Canadian 😉

Still we now have two colorful pages.

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21 hours ago, PoohUnderstands said:

Heads up guys.

I called today and had to wait 1:32 hrs to get through (27 minute wait for general rep. who then passed me on to customer relations specialist where I waited the rest of the  BUT, then she went and sent an email to processing dept. and therefore she guaranteed me (three times times in fact! Grin) that my refunds would be processed to credit card by end of business TODAY! (The were for August-Sept.cruises that I personally cancelled the end of April).  So I am all squared away from having to cancel 4 cruises and now am looking forward to my next 4 cruises (March, 2021-February, 2022).

 

Pooh 

Had to find out if your triple guaranteed refunds came in. Yes?🤞🤞

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Finally made whole - FCC posted on both Diane’s and my account for May and Oct cruises. Most frustrating financial mess I’ve ever been involved with - Princess kept changing what they were going to do (credit card refundS, future cruise credits and or shipboard credits).  Mid-July, got two credit card refunds and this week the FCC. 
 

Everything through my TA. Nothing written nor in emails. Now Princess is sending us emails with cruise offers. It will be a while before we book with them. Not til they get their act together and learn to value their loyal customer. “Elite” meant nothing when it came to this fiasco. 

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2 hours ago, azbirdmom said:

 

So true!  I can understand some initial issues since this is something they have never dealt with before.  But it's been more than 4 months since they announced the first pause and they have had plenty of time to put systems in place to prioritize and track the processing of refunds.  And to develop a communication plan to keep cruisers apprised of where their refund stands.  I no longer have no sympathy for what Princess is going through but plenty for those who have been made to wait and have been lied to about the status of their refunds.  Lousy for loyal passengers and for Princess employees who have to deal with not having accurate info at their fingertips.  It could have gone so much better and I blame those at the top for not handling this as well as they could have.

Totally agree. Our refunds from Carnival & Royal have gotten so much faster since the beginning-now only 10-20 days after putting in the request. What is happening with Princess!! Finally got the 1st one from them after 90+ days!

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just checked my credit card and princess has sent through 2 new charges for excursions for our cruise that was cancelled in March...what the####.  $2300  worth of charges for a cruise line that isn't operating and a cruise that never happened?    The finance department needs to clean house and hire some teenagers who know how internet banking works!!!

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54 minutes ago, trvlwrld said:

just checked my credit card and princess has sent through 2 new charges for excursions for our cruise that was cancelled in March...what the####.  $2300  worth of charges for a cruise line that isn't operating and a cruise that never happened?    The finance department needs to clean house and hire some teenagers who know how internet banking works!!!

This is similar to what I am dealing with. They reversed the refund of excursions for a cruise in April. It makes no sense.

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Posted (edited)

In mid-March, we cancelled a 28-night cruise that started in late May. At the time, we had a 50% cancellation penalty, which should have been an FCC. In May, we started credit card disputes because we had neither the FCC nor refunds. By mid-June, we had 100% of our money back through disputes that had been resolved. Two days ago, our Princess accounts showed the FCC. What is likely to happen next? Can Princess claw back refunds received through a credit card dispute? Will the FCC be cancelled at some point?

 

Edited by rdowney

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Today (26th July) we had FCCs for our May cancelled cruise on both our Captain Circle accounts even though we asked for a full cash refund. Our full cash refund option was confirmed (we have the March 31st automatic confirmation email) with their customer support line on Friday (24th July) and on a previous phone call in June. On our Friday phone call we were told she had checked and that we will probably need to wait for another 2 weeks.

 

Not sure that there is anyone at Princess that knows how their "system" works and there doesn't seem to be anyone you can ask. Guess will just wait another fortnight and see what happens - nothing I suspect!

 

It's great to be a Princess Elite customer - such service!

 

 

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YES - Similar position - confirmed in writing my request for refund (not FCC)  on 20th June.... but today received FCC in Our Princess accounts !!!!! Just two days ago I enlisted(Australian)  bank for chargeback on Credit Card under "Merchant promised refund but not received" clause. I'm going to let them sort it out. As an aside, I was thankful to learn that even though it had been about 120 days since the credit card charge, they would take on the case., had always thought it needed to be within about 60 (but perhaps that is for the "Goods not received" category). Our cruise was to be May 2020, which Princess cancelled end of March, if that helps the timeline for those of you still waiting.

 

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5 hours ago, Coral said:

This is similar to what I am dealing with. They reversed the refund of excursions for a cruise in April. It makes no sense.

Me too!  We had all of our first cancelled cruise from April settled and now they have reversed the amount for our excursions.  We are SO disappointed.  And, we continue to wait for the deposit refund for our September cruise.  Princess has lost our loyalty and it will take a very special cruise routing to get us back.

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4 hours ago, rdowney said:

In mid-March, we cancelled a 28-night cruise that started in late May. At the time, we had a 50% cancellation penalty, which should have been an FCC. In May, we started credit card disputes because we had neither the FCC nor refunds. By mid-June, we had 100% of our money back through disputes that had been resolved. Two days ago, our Princess accounts showed the FCC. What is likely to happen next? Can Princess claw back refunds received through a credit card dispute? Will the FCC be cancelled at some point?


Yes!   They just clawed back the amount for our excursions!  

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In a TA webinar several days ago about Pause 4 there were a couple of tidbits about the refunds/FCCs.

 

a) There was no time frame promised to have Pause 4 refunds/FCCs processed. Did not want to promise what might not be achievable.

 

b) Guests get an E-mail when FCCs are created from the pause cancellations. The E-mail comes from a different address, so it may go to client's spam. Best way to find out if FCCs have been issued is to look in My Princess.

---- So, has anyone who received FCCs received such an E-mail?

 

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I haven't heard of anyone getting an email re FCCs   

I suggest ONLY those who HAVE received  an email advising

post else we are going to have pages and pages  and pages

advising non receipt.  🙂

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Brilliant news.164 days for us, have emailed many times and phoned princess as you recommended, but waited until 100 days before I started the process. It's now with credit card fingers crossed not left it too late to apply.

 Our Regal Princess cruise cancelled yesterday for 14th November, so I will wait up to 90 days then go to credit card company.

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6 hours ago, Carnevale said:

Me too!  We had all of our first cancelled cruise from April settled and now they have reversed the amount for our excursions.  We are SO disappointed.  And, we continue to wait for the deposit refund for our September cruise.  Princess has lost our loyalty and it will take a very special cruise routing to get us back.

Let me revise this - mine is the same cost as my air refund that was done more than 45 days out. My air refund and my shore excursions were both in the $13xx range and that is what is recalled. I ran numbers all of Friday and my last night - I was the wrong information. 

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In early July I cancelled two cruises for this October. I knew that if I waited a bit I would probably get more than my deposits back from Princess if they cancelled those cruises(additional FCC). I chose to cancel first so as not to get into the mass refunds due as we had in our phase one cancellations. My credits appeared on my credit card within a week. I rather have my money quickly than get caught up in my 87 day  wait again.And Princess cancelled those cruises this week. 

It is unbelievable that people are still waiting since March for their refunds. Something is horribly wrong in Princess' processing system. We are all living with such stress right now (Covid 19) and money should not be an added stress.

In reading this thread, I feel so sorry for all that are still waiting. Now I am reading about the charge backs. What is happening with Princess, crazy. 

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7 minutes ago, san diego sue said:

In early July I cancelled two cruises for this October. I knew that if I waited a bit I would probably get more than my deposits back from Princess if they cancelled those cruises(additional FCC). I chose to cancel first so as not to get into the mass refunds due as we had in our phase one cancellations. My credits appeared on my credit card within a week. I rather have my money quickly than get caught up in my 87 day  wait again.And Princess cancelled those cruises this week. 

 

I just cancelled a Dec 18th cruise for this same reason.

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40 minutes ago, san diego sue said:

In early July I cancelled two cruises for this October. I knew that if I waited a bit I would probably get more than my deposits back from Princess if they cancelled those cruises(additional FCC). I chose to cancel first so as not to get into the mass refunds due as we had in our phase one cancellations. My credits appeared on my credit card within a week. I rather have my money quickly than get caught up in my 87 day  wait again.And Princess cancelled those cruises this week. 

It is unbelievable that people are still waiting since March for their refunds. Something is horribly wrong in Princess' processing system. We are all living with such stress right now (Covid 19) and money should not be an added stress.

In reading this thread, I feel so sorry for all that are still waiting. Now I am reading about the charge backs. What is happening with Princess, crazy. 

Smart but I cancelled September in June, about a week before Princess did because I should have enough FCC to last until 05/01/22 (sail by expiration date). Still waiting on a refund for September & balance of FCC from March 8th. Will cancel April now. 

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11 minutes ago, Ombud said:

Smart but I cancelled September in June, about a week before Princess did because I should have enough FCC to last until 05/01/22 (sail by expiration date). Still waiting on a refund for September & balance of FCC from March 8th. Will cancel April now. 

Strange ,was your deposit a FCD or did you pay cash. My 4 were FCD but they expired so instead of going back in my account they were refunded to my credit card. This may be an automatic thing as we had in the past when we cancelled. I am now looking at a couple of cruises for January to cancel. This morning I went in and cancelled the EZair as well as excursions. None were paid for yet (the excursions would have been from OBC). Didn't want to get charged for anything . 

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4 hours ago, Coral said:

Let me revise this - mine is the same cost as my air refund that was done more than 45 days out. My air refund and my shore excursions were both in the $13xx range and that is what is recalled. I ran numbers all of Friday and my last night - I was the wrong information. 

 

I'll amend my prior vent to add that it is awful that folks have to spend so much time figuring out what Princess has or hasn't done with their refunds.  We've all probably spent days on this if we added up all of the hours calling and tracking.  And during a very stressful time, it's adding more angst.  I sure hope that Princess will own up to what they've done wrong and will take steps to make things right but will not hold my breath. 

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Posted (edited)

SanDiegoSue, Gift cards & old visa (# changed but notified USAA of expected refind)

Edited by Ombud

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15 hours ago, Carnevale said:


Yes!   They just clawed back the amount for our excursions!  

This astounds me! Is it even legal to charge someone's credit card without their permission? Isn't that fraud? I'm assuming it isn't money that you actually owe to Princess, so on what grounds are they clawing it back? Is it due to a credit card dispute? I'm asking simply because I initiated a dispute and currently have temp credits from the credit card company. Now Princess just refunded (a very small) portion of what I'm owed back to my card, so I would assume the temporary credit for that amount would just drop off so that I don't get "double" the refund...but maybe it is Princess that are taking back what they refunded? It's so confusing. Please keep us informed of what the outcome is, along with their reasoning for clawing it back!

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1 hour ago, ceilidh1 said:

This astounds me! Is it even legal to charge someone's credit card without their permission? Isn't that fraud? I'm assuming it isn't money that you actually owe to Princess, so on what grounds are they clawing it back? Is it due to a credit card dispute? I'm asking simply because I initiated a dispute and currently have temp credits from the credit card company. Now Princess just refunded (a very small) portion of what I'm owed back to my card, so I would assume the temporary credit for that amount would just drop off so that I don't get "double" the refund...but maybe it is Princess that are taking back what they refunded? It's so confusing. Please keep us informed of what the outcome is, along with their reasoning for clawing it back!

 

I have to wait until Monday to call the Visa dispute centre to find out what's happening (just noticed the problem on Friday evening).  I did a cc dispute in early May for three payments: deposit, FP, and excursions.  Visa processed all three as credits to our account (actual credits, not pending amounts).  After that, Princess came through with a refund for the deposit and FP but not the excursions.  I called Visa at that point and they reversed the two payments that Princess had refunded and left the payment for the excursions.  So, at that point, we were still made whole.  Now, there is a charge to my Visa for the amount of the excursions but no refund for them from Princess.  So I am back to having paid for excursions on a cruise that didn't happen and am not happy.  My guess is that Princess disputed the refund that Visa had made although since they haven't refunded us, I am at a loss as to why they would do that.  

 

I hope to get to the bottom of this soon!  And I am just so fed up with Princess - I was before but I am now really at the point of having had my loyalty to this company eroded.

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