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Covid-19 Cancellation Credit vs Refund


FremontCruiseFan
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I am scheduled to sail on the Disney Wonder on April 12, 2020, but that cruise has now been cancelled.  I have not yet been contacted by Disney about this cancellation.  According to their announcement, they will be offering customers a future credit or full refund.  I would prefer to get the full refund as I am not sure if I am able to sail at a future date.  Do any of you know any more details about the full refund?

 

Here is the announcement:

 

Disney Cruise Line Coronavirus (COVID-19) Travel Alert

March 14, 2020 – 4:45 PM

 

Departures through April 12

In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line previously suspended all new departures beginning Saturday, March 14, though the end of March. In order to align with a subsequent announcement from Cruise Lines International Association, Disney Cruise Line will now extend the suspension of new departures through April 12, 2020. This precautionary measure applies to all 4 of Disney’s cruise ships.

As previously shared, while we know this decision may be disappointing, the health and well-being of our Guests and Crew Members is of the greatest importance.

The Disney Fantasy and Disney Magic returned to port today. The Disney Dream will return to Port Canaveral on Monday, March 16. The Disney Wonder, which is currently in the midst of a westbound Panama Canal cruise, will continue on its scheduled itinerary, with Guests disembarking in San Diego on Friday, March 20.

Disney Cruise Line will offer Guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected Guests and travel agents wait to contact us until after they receive an email from us. As a reminder, Guests who booked their reservation through a travel agent should contact them directly to make any modifications.

Below is a list of impacted sailings:

 

Disney Magic

March 14-19

March 19-23

March 23-28

March 28-April 2

April 2-6

April 6-11

April 11-16

 

Disney Wonder

March 20-25

March 25-29

March 29-April 5

April 5-10

April 10-12

April 12-19

 

Disney Dream

March 16-20

March 20-23

March 23-27

March 27-30

March 30-April 3

April 3-6

April 6-10

April 10-13

 

Disney Fantasy

March 14-21

March 21-29

March 29-April 4

April 4-11

April 11-18

 

 

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