PG's Latest travel advisory March 15

[fedexretiree]

Given the Covid-19 coronavirus health crisis, many of you will be worried about your next trip.

As you know, the Company's priority has always been to protect the safety and security of our guests, our crew members and the populations we meet during our stopovers.

The small size of our vessels, the state-of-the-art medical infrastructure on board, the excellence of our protocols and the professionalism of our crews enabled us to get through the first weeks of crisis without any case of Covid-19 contamination.

However, in an international context which became more complex from hour to hour, our ships were unable to continue to sail in good conditions, and so we made the decision, with heavy-hearts, to stop operating our entire fleet from March 15, until further notice.

Thanks to the exemplarity of the conduct of onboard crews and our shore teams, the repatriation of passengers currently on our cruises is being organized by our crisis center, in conjunction with our partners, travel agencies and tour operators.

All our global teams are also mobilized in order to best manage the cancellation of future cruises, at least until April 19.  You will be contacted personally by our employees who will offer you a Future Cruise Credit, valid over a period of 18 months to allow you to reschedule your cruise.  Once this period of crisis has passed, we will be ready to resume our activity, more mobilized than ever to offer you exceptional travel experiences.

I would also like to thank everyone for the confidence you have shown in us since the creation of the company 30 years ago and until today.  Until we can sail together again, we wish you and your families and loved ones to get through this crisis in the best possible conditions.  Please be assured of our support.

Very sincerely,
Jean-Emmanuel Sauvée

Our telephone switchboard may be saturated due to an unusual number of calls, but you can easily contact us by email: customerservice@pgcruises.com.  Our teams remain at your disposal from Monday to Friday from 6 a.m. to 5:30 p.m EST and Saturday 10 a.m. to 6:oo p.m. EST.

[Wendy The Wanderer]

But surely if your imminent cruise is cancelled, you could choose a full refund, right?

[SWFLAOK]

 

4 hours ago, Wendy The Wanderer said:

But surely if your imminent cruise is cancelled, you could choose a full refund, right?

No, we cannot. And we don't really know what our future cruise credit is for our cancelled cruise which makes booking a future cruise harder. PG cruises has not been able to determine what the hotels and airlines are going to do for the reservations they booked along with our cruise. Is this all PG cruises fault? No, it's not. If they fail financially and can't provide a future cruise, then that's much worse than not being able to get a cash refund. Is it possible to speak to an airline or hotel chain at this point? We've tried for our other travel plans, and no, we can't do that either. We're just trying to stay calm and hope for the best. We had travel plans for all of April, and most of May, with 2 cruises part of that. All of that has fallen through. We suspect our more local plans in June will all fall through as well. We're hoping 2021 is a much better year than 2020.