Cancelled purchases through cruise planner

[Monthend]

I cancelled my purchases right before cruise shutdown. I received confirmation email but so far no credit.

 

Anyone else having this problem?

[copter]

4 minutes ago, Monthend said:

I cancelled my purchases right before cruise shutdown. I received confirmation email but so far no credit.

 

Anyone else having this problem?

It normally takes about a week to show up.  It may take longer now given the circumstances.

 

 

[DISFANS3]

Just about to cancel my DDP,for my May cruise. And will rebook if cruise is still a go...

[dixieva]

Yes.  I cancelled my internet package through cruise planner a little over a week ago and no refund yet.

[reallyitsmema]

49 minutes ago, Monthend said:

I cancelled my purchases right before cruise shutdown. I received confirmation email but so far no credit.

 

Anyone else having this problem?

 

We cancelled our cruise on March 10th and have not received any of our refunds for cruise planner purchases or taxes/fees.  We were told 7 to 10 days, so we should start seeing refunds soon.  I am going to give them a little extra time because of all the cancellations they are dealing with in this crisis.  I won't start calling until at least two weeks after my cancellation.

[Midwestgal]

I received my refund on my beach bed in 3 days. I canceled the day before they shutdown.

[j1d1]

I received refunds for UBPx2, UDPx2, Waterpark cabana, and escape room x3 in 3 days.  Still waiting on refund for refreshment package x1 and internet package.

[MrMe]

I cancelled cruise planner items on Thursday 12th March,  I received credit on C.C. today

[Rylee123]

We received the refunds for our excursions in 3 days.

 

[DaiC01]

23 minutes ago, Rylee123 said:

We received the refunds for our excursions in 3 days.

 

Usually it takes  about 7 days for RC to refund UK customers!!! must be something to do with the distances involved.

[Monthend]

I received new charges immediately and credit next day when I booked and cancelled cyber Monday for better rate. That is why I was concerned.

[kokopelli-az]

8 hours ago, Monthend said:

I cancelled my purchases right before cruise shutdown. I received confirmation email but so far no credit.

 

Anyone else having this problem?

 

I cancelled our cruise on February 22 and received a refund on February 25 (I should say a partial refund since we were past the final payment due date).    Royal's cancellation email also stated the OBC (from Royal) would be rolled over for future use.  

 

However,  to date I still have not received a refund for the drink or Internet package purchases.  

 

I also had used FCC (which don't expire until September) to purchase most of the cancelled cruise and I have not received notification about the FCC being available to use again either.   

 

I know the cruise lines are extremely busy so I am being patient.... 

 

 

Edited March 16, 2020 by kokopelli-az
clarification

[The Fun Researcher]

I cancelled our cruise planner purchases on March 10th, and the credits starting posting to my credit card today, so 7 days.

Dan

[Monthend]

I received two of the three purchases I cancelled on the cruise planner a few days ago. The third has not credited.

 

Should I be worried.

 

[Biker19]

9 hours ago, Monthend said:

Should I be worried.

I'd give it a few more days before that.

[twins_to_alaska]

My Mar 9 cancellations were refunded Mar 11 but my Mar 11 cancellations still haven't been refunded.

[Sunshine3601]

I cancelled my exercusions dining and internet package  on march 11th and received the standard cancellation email but no refund on my amex card yet!  I returned something at a department store last week and received refund credit to same amex card the very next day.  So yes I too am concerned and if I dont have by this Friday I will be calling rcl.  

Plus the port taxes for a cancelled cruise not credited yet.  So all in they owe me over a $1000 since march 11th

[Judyrem]

I received half of the credit for my Grandaughter but not for my cancelled activities.  That is quite odd IMO.

I was waiting for the DBP big ticket item to post on my AmEx, but noooooooo.😉

Edited March 19, 2020 by Judyrem

[jknc]

On 3/16/2020 at 8:58 AM, Monthend said:

I cancelled my purchases right before cruise shutdown. I received confirmation email but so far no credit.

 

Anyone else having this problem?

took me 5 days to see the creds.

 

you’re welcome.

[Monthend]

Thanks for the info. I will update when I receive credit.

[Tree_skier]

Mar 13 cruise planner cancellation posted to my Visa on Mar 16.  However, it didn't show in my online  banking until the 18th

[reallyitsmema]

I cancelled our May cruise on March 10th.  Just received our FCC by email.  Have yet to see anything else.  Waiting on taxes/fees, excursions, drink packages, Voom and 25% of our cruise fare.  We were originally told we would receive everything within 7 to 10 days. 

[Sunshine3601]

On 3/16/2020 at 9:51 AM, reallyitsmema said:

 

We cancelled our cruise on March 10th and have not received any of our refunds for cruise planner purchases or taxes/fees.  We were told 7 to 10 days, so we should start seeing refunds soon.  I am going to give them a little extra time because of all the cancellations they are dealing with in this crisis.  I won't start calling until at least two weeks after my cancellation.

I cancelled my cruise on march 11th and  no refunded credit to amex yet.  So called around 4 pm today. Got right thru and csr said they are taking 7 to 10 Business days and that I should see my credit on or about March 25th.

[twins_to_alaska]

Still nothing for me cancelled Mar 11. Will give a few more days and then call.

[Monthend]

I received credit now for all prepurchased items.

 

Now waiting for refund of cruise. They did say it could take 30 days I believe.

Edited March 21, 2020 by Monthend
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