Out of Pocket Expense Reimbursement from NCL

[pghflyer]

My cruise next year is cancelled and NCL has offered to reimburse up to $300 per person for flight change/ cancel fees.  I cancelled my flight online and got a partial refund in my credit card, but I have never seen a credit card cancellation receipt.  Here is what they require "Your receipts must include names, dates, method of payment, cancellation and/or change fees on the Airline letter head in order to be considered for reimbursement. Please note that we are unable to accept bank statements as proof of payment."

 

I used United this time (my situation didn't qualify for any of their waivers), just curious if anyone has ever produced this documentation without showing credit card statements?

[smplybcause]

They didn't send you an email confirming your cancellation? 

[BirdTravels]

That's between you and United. You need to resolve it quickly, else eat the cost because NCL will not provide any reimbursement without a receipt. Otherwise everyone will say 'Sure, United charged me $799 to cancel my airfare when you cancelled my cruise'. 

[pghflyer]

17 minutes ago, smplybcause said:

They didn't send you an email confirming your cancellation? 

 Yes but just a general one that said it had been cancelled and the amount due would appear on my credit card in 10 days. Informative but not useful in this situation. Anyhow, I have reached out to United on multiple fronts. 

FWIW I submitted my case with my flight purchase receipt to NCL on March 12, and they got back today with more details....so about a one week turn-around time, better than I expected.

[pghflyer]

So, surprisingly bad end for this one that I didn't see coming.  Honestly, I thought it was a very kind and generous offer for NCL to indicate they would cover up to $300 in airfare fees, but I figured it was a nice gesture since they had a lot of discretion cancelling a year in advance - not the same as these other cancellations that are out of their control.

 

Anyhow NCL responded back with details on what I needed to provide as receipts, so I have spent a lot of time on hold and back and forth with United (surprisingly very helpful) trying to produce the correct documentation. I submitted to NCL as requested, and less than a day later....they send me a generic form email saying they have now decided to cancel all offered reimbursements for 2021 Spirit cancellations, and that they would recommend I talk to my insurance company or credit card.

 

Really poor form to offer a reimbursement, give detailed requirements on how to claim it, and then once you get a submission decide you don't feel like it any more.  I appreciate the challenges they have right now, but actions like this really do burn a lot of goodwill.

 

Response attached below (they act as if I am requesting this and NOT that they offered in the first place):

 

Edited March 31, 2020 by pghflyer