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X announces further cancellations until May 12 (merged topics)

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24 minutes ago, 39august said:

fmlycrz: So. you used the link in the message? Do you put your reservation number in somewhere? Maybe it will take my "unlisted" cruise if so.

Yes, I just clicked the link through. Asked for sailing info, name, contact info and reservation number.

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Posted (edited)

I just received the text that my May 9 Bermuda sailing is cancelled.   I also had an email. I followed the online prompt to get a credit to charge rather than OBC.  

I have travel insurance I booked on my own.  Is that money lost or is it refundable since cruise is canceled?

Edited by lvz2cruz

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Yep: I just got it. My 5/21 cruise is included because of Canada's port restriction.  They gave option of 125% FCC or full refund.

 

Alaska suspended until 7/1/2020.

 

Take care,

Mike

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I saw it on their web site earlier today.  All until May 11, all Alaska until July 1.   I guess we will hear more in mid April

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We have just had our email from Celebrity - our May 9th Silhouette cruise to the fjords is cancelled.

 

125% FCC or 100% refund.  We will likely go with the former and apply it to the cruise we are booked for in late August.  (Alternately we can cash out any time up to end of 2021).

 

Disappointing, but entirely what we predicted.  And the right and responsible thing for them to do.  Fortunately we had no flights to worry about, and losing cost of a hotel night is small potatoes.  Better safe than sick.  So much in my diary through to August has been cancelled or has changed, so this came as no surprise (would have been surprised if it had gone ahead really, given how things are developing).

 

Stay safe, all.  Keep your distance.  Wash your hands.  

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So am I right that if you had paid $2000 you receive FCC for $2500 or full refund of the original $2000.  Not bad 

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I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? 
Any UK members able to advise please?

Thank you.

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3 minutes ago, tomcruiser1234 said:

So am I right that if you had paid $2000 you receive FCC for $2500 or full refund of the original $2000.  Not bad 

If the total amount you paid is $2000, not quite. The port fees and taxes I believe are paid back to your original method of payment (credit card etc) within 7 days according to X. The cruise fare is then what attracts the 100% or 125% depending on which you choose. 
I see that the list of suspensions has been updated and a new list of Q&A given. 

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26 minutes ago, downsmead said:

note they are giving 125% on excursion bookings etc, I don’t remember that last time. I presume these are paid for ones

Downsmead

Where did you see the 125% refund of cancelled excursions?

I cancelled my excursions on 10.03.20, but so far the money has not been credited back to my Credit Card. Today was the 10 th working day and the email said that money will be refunded in 5-10 working days.

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1 minute ago, RoxyDoxy said:

I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? 
Any UK members able to advise please?

Thank you.

If you go through the link, it asks if you booked direct or whether you are submitting the form as a a travel advisor. You will need to contact your TA to initiate the refund.

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4 minutes ago, RoxyDoxy said:

I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? 
Any UK members able to advise please?

Thank you.

In the past Celebrity won’t talk to you if you booked via a TA, You have to contact the TA.

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Posted (edited)
1 hour ago, Cruzinram said:

I am not seeing any changes on the Celebrity Web Site. Your link has all the previous cancellations. No new Cancellations posted??

03/14/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

03/14/2020: Celebrity Xploration

03/14/2020: Celebrity Xpedition

03/15/2020: Celebrity Edge - 7 Night Western Caribbean Cruise

03/15/2020: Celebrity Eclipse - 15 Night Chile To San Diego Cruise

03/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

03/15/2020: Celebrity Flora

03/20/2020: Celebrity Solstice - 12 Night Australia's Great Barrier Reef Cruise

03/21/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/21/2020: Celebrity Infinity - 2 Night Bahamas Cruise

03/21/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise

03/21/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise

03/21/2020: Celebrity Xpedition -7 Night Galapagos Northern Loop Cruise

03/22/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise

03/22/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise

03/23/2020: Celebrity Infinity - 5 Night Western Caribbean Cruise

03/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

03/25/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/27/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise

03/28/2020: Celebrity Summit

03/28/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/28/2020: Celebrity Xploration - 7 Night Galapagos Southern Cruise

03/28/2020: Celebrity Xpedition - 7 Night Galapagos Northern Cruise

03/29/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/29/2020: Celebrity Edge - 7 Night Western Caribbean Cruise

03/29/2020: Celebrity Flora - 7 Night Galapagos Outer Loop Cruise

03/30/2020: Celebrity Eclipse - 7 Night Pacific Northwest & California Cruise

03/31/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/1/2020: Celebrity Apex - 4 Night Apex Preview Sailing Cruise

04/1/2020: Celebrity Solstice - 13 Night South Pacific, Fiji, & Tonga Cruise

04/2/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

04/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

04/4/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/4/2020: Celebrity Infinity - 2 Night Bahamas Cruise

04/4/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise

04/4/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise

04/4/2020: Celebrity Xpedition - 7 Night Galapagos Northern Loop Cruise

04/5/2020: Celebrity Apex - 8 Night Maiden Voyage Spain & Portugal Cruise

04/5/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise

04/5/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise

04/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

04/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise

04/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise

04/11/20: Equinox - Long Caribbean

04/11/20: Infinity - Short Caribbean

04/11/20: Summit - 7 Night Caribbean

04/11/20: Xploration - Galapagos

04/11/20: Xpedition - Galapagos

04/12/20: Eclipse - Hawaii

04/12/20: Edge - 7 Night Caribbean

04/12/20: Flora - Galapagos

04/13/20: Apex - Europe

04/13/20: Reflection - Long Caribbean

04/14/20: Solstice

04/15/20: Millennium

04/17/20: Silhouette

04/18/20: Summit - 7 Night Caribbean

04/18/20: Xploration - Galapagos

04/18/20: Xpedition - Galapagos

04/19/20: Edge

04/19/20: Flora - Galapagos

04/20/20: Eclipse - Hawaii

04/20/20: Millennium

04/21/20: Equinox - Long Caribbean

04/23/20: Apex - Europe

04/24/20: Reflection

04/25/20: Infinity

04/25/20: Millennium

04/25/20: Solstice

04/25/20: Summit - 7 Night Caribbean

04/25/20: Xploration - Galapagos

04/25/20: Xpedition - Galapagos

04/26/20: Flora - Galapagos

04/30/20: Millennium - Alaska

05/1/20: Silhouette - Europe

05/2/20: Equinox - Long Caribbean

05/2/20: Summit

05/2/20: Xploration - Galapagos

05/2/20: Xpedition - Galapagos

05/3/20: Apex - Europe

05/3/20: Eclipse

05/3/20: Flora - Galapagos

05/4/20: Edge - Europe

05/8/20: Reflection - Europe

05/9/20: Infinity - Europe

05/9/20: Silhouette - Europe

05/9/20: Summit - Bermuda

05/9/20: Xploration - Galapagos

05/9/20: Xpedition - Galapagos

05/10/20: Apex - Europe

05/10/20: Flora - Galapagos

05/10/20: Eclipse - Alaska

05/11/20: Solstice - Hawaii

05/11/20: Millennium - Alaska

05/17/20: Eclipse - Alaska

05/21/20: Solstice - Alaska

05/22/20: Millennium - Alaska

05/24/20: Eclipse - Alaska

05/29/20: Millennium - Alaska

05/29/20: Solstice - Alaska

05/31/20: Eclipse - Alaska

06/5/20: Millennium - Alaska

06/5/20: Solstice - Alaska

06/7/20: Eclipse - Alaska

06/12/20: Solstice - Alaska

06/12/20: Millennium - Alaska

06/14/20: Eclipse - Alaska

06/19/20: Solstice - Alaska

06/19/20: Millennium - Alaska

06/21/20: Eclipse - Alaska

06/26/20: Solstice - Alaska

06/26/20: Millennium - Alaska

06/28/20: Eclipse - Alaska

Edited by gerelmx

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7 minutes ago, RoxyDoxy said:

I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? 
Any UK members able to advise please?

Thank you.

 My reading of it is if you're happy to take the 125% FCC you need to do nothing and they will confirm it by email voucher.. If you prefer the 100% cash refund you have to click on the link in the email.

If you decide on the FCC you can change your mind at anytime up to the expiry date of the FCC to take the money

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44 minutes ago, Harrylinden said:

WOW,WOW, WOW, Our cruise in May 13th on the Equinox! Not holding out any hope it will sail either!😲

I say it goes...

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4 minutes ago, gerelmx said:

03/14/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

03/14/2020: Celebrity Xploration

03/14/2020: Celebrity Xpedition

03/15/2020: Celebrity Edge - 7 Night Western Caribbean Cruise

03/15/2020: Celebrity Eclipse - 15 Night Chile To San Diego Cruise

03/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

03/15/2020: Celebrity Flora

03/20/2020: Celebrity Solstice - 12 Night Australia's Great Barrier Reef Cruise

03/21/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/21/2020: Celebrity Infinity - 2 Night Bahamas Cruise

03/21/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise

03/21/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise

03/21/2020: Celebrity Xpedition -7 Night Galapagos Northern Loop Cruise

03/22/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise

03/22/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise

03/23/2020: Celebrity Infinity - 5 Night Western Caribbean Cruise

03/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise

03/25/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/27/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise

03/28/2020: Celebrity Summit

03/28/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise

03/28/2020: Celebrity Xploration - 7 Night Galapagos Southern Cruise

03/28/2020: Celebrity Xpedition - 7 Night Galapagos Northern Cruise

03/29/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

03/29/2020: Celebrity Edge - 7 Night Western Caribbean Cruise

03/29/2020: Celebrity Flora - 7 Night Galapagos Outer Loop Cruise

03/30/2020: Celebrity Eclipse - 7 Night Pacific Northwest & California Cruise

03/31/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/1/2020: Celebrity Apex - 4 Night Apex Preview Sailing Cruise

04/1/2020: Celebrity Solstice - 13 Night South Pacific, Fiji, & Tonga Cruise

04/2/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise

04/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise

04/4/2020: Celebrity Millennium - 2 Night Heroes Free Cruise

04/4/2020: Celebrity Infinity - 2 Night Bahamas Cruise

04/4/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise

04/4/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise

04/4/2020: Celebrity Xpedition - 7 Night Galapagos Northern Loop Cruise

04/5/2020: Celebrity Apex - 8 Night Maiden Voyage Spain & Portugal Cruise

04/5/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise

04/5/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise

04/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise

04/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise

04/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise

04/11/20: Equinox - Long Caribbean

04/11/20: Infinity - Short Caribbean

04/11/20: Summit - 7 Night Caribbean

04/11/20: Xploration - Galapagos

04/11/20: Xpedition - Galapagos

04/12/20: Eclipse - Hawaii

04/12/20: Edge - 7 Night Caribbean

04/12/20: Flora - Galapagos

04/13/20: Apex - Europe

04/13/20: Reflection - Long Caribbean

04/14/20: Solstice

04/15/20: Millennium

04/17/20: Silhouette

04/18/20: Summit - 7 Night Caribbean

04/18/20: Xploration - Galapagos

04/18/20: Xpedition - Galapagos

04/19/20: Edge

04/19/20: Flora - Galapagos

04/20/20: Eclipse - Hawaii

04/20/20: Millennium

04/21/20: Equinox - Long Caribbean

04/23/20: Apex - Europe

04/24/20: Reflection

04/25/20: Infinity

04/25/20: Millennium

04/25/20: Solstice

04/25/20: Summit - 7 Night Caribbean

04/25/20: Xploration - Galapagos

04/25/20: Xpedition - Galapagos

04/26/20: Flora - Galapagos

04/30/20: Millennium - Alaska

05/1/20: Silhouette - Europe

05/2/20: Equinox - Long Caribbean

05/2/20: Summit

05/2/20: Xploration - Galapagos

05/2/20: Xpedition - Galapagos

05/3/20: Apex - Europe

05/3/20: Eclipse

05/3/20: Flora - Galapagos

05/4/20: Edge - Europe

05/8/20: Reflection - Europe

05/9/20: Infinity - Europe

05/9/20: Silhouette - Europe

05/9/20: Summit - Bermuda

05/9/20: Xploration - Galapagos

05/9/20: Xpedition - Galapagos

05/10/20: Apex - Europe

05/10/20: Flora - Galapagos

05/10/20: Eclipse - Alaska

05/11/20: Solstice - Hawaii

05/11/20: Millennium - Alaska

05/17/20: Eclipse - Alaska

05/21/20: Solstice - Alaska

05/22/20: Millennium - Alaska

05/24/20: Eclipse - Alaska

05/29/20: Millennium - Alaska

05/29/20: Solstice - Alaska

05/31/20: Eclipse - Alaska

06/5/20: Millennium - Alaska

06/5/20: Solstice - Alaska

06/7/20: Eclipse - Alaska

06/12/20: Solstice - Alaska

06/12/20: Millennium - Alaska

06/14/20: Eclipse - Alaska

06/19/20: Solstice - Alaska

06/19/20: Millennium - Alaska

06/21/20: Eclipse - Alaska

06/26/20: Solstice - Alaska

06/26/20: Millennium - Alaska

06/28/20: Eclipse - Alaska

That’s sad. 😞

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32 minutes ago, az_tchr said:

No idea how UK handles things. In the Americas you would simply cancel and get a refund. I got my American nonrefundable ticket refunded.  Same with cars and hotels except in London. They were snotty!  So much as said stay home and too bad.

 

I got the Celebrity email and will read it properly in the morning. It's quite late in the UK, but my muddled brain thinks they are offering 125%FCC valid through 2021. You can swap the FCC for a cash refund at anytime you chose( I think ). With British Airways I booked a no changes ticket. That was £3000 for 2 in premium against over £4k with changes. If they cancel I get a refund. If I cancel I get a voucher.  Not bothered if I get a voucher, but would prefer a refund. Got time to wait for their best offer. It's only money. Healthy travel is more important.

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12 minutes ago, downsmead said:

If you go through the link, it asks if you booked direct or whether you are submitting the form as a a travel advisor. You will need to contact your TA to initiate the refund.

 

12 minutes ago, upwarduk said:

In the past Celebrity won’t talk to you if you booked via a TA, You have to contact the TA.


Thank you both. I guessed this may be the position. I will contact TA. 
Keep safe everyone.

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6 minutes ago, zap99 said:

I got the Celebrity email and will read it properly in the morning. It's quite late in the UK, but my muddled brain thinks they are offering 125%FCC valid through 2021. You can swap the FCC for a cash refund at anytime you chose( I think ). With British Airways I booked a no changes ticket. That was £3000 for 2 in premium against over £4k with changes. If they cancel I get a refund. If I cancel I get a voucher.  Not bothered if I get a voucher, but would prefer a refund. Got time to wait for their best offer. It's only money. Healthy travel is more important.


I will make contact with TA tomorrow. We contacted BA last week, tickets were non refundable but we got vouchers to use whenever, though there may be an option for refund but I may have scuppered that by cancelling. All in all I’m not too worried, as you say it’s only money, this present situation makes you question all that is most important and money certainly is not.

 

Keep safe 😷

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55 minutes ago, Harrylinden said:

WOW,WOW, WOW, Our cruise in May 13th on the Equinox! Not holding out any hope it will sail either!😲

Sound like us last go around...we were on the 4/11 Equinox that just made the cutoff. Good luck to you.

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Downsmead,

The Link in the CEO’s Letter, says 125% for cancelled excursions in FCC.

As I already cancelled 2 weeks ago my money should go back on to my credit card, eventually?

In normal times it would have taken approx 6 working days. It is now 10 days and so far no refund.

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44 minutes ago, lvz2cruz said:

I just received the text that my May 9 Bermuda sailing is cancelled.   I also had an email. I followed the online prompt to get a credit to charge rather than OBC.  

I have travel insurance I booked on my own.  Is that money lost or is it refundable since cruise is canceled?

We lost ours but we cancelled on our own at the beginning of March.  Good luch

Sorry we will miss the May 9th..was a great itin.

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BA cancelled our outbound flight on the 19th April but interestingly there are still flights to book around that time, and an indirect flight on that day 🤷‍♀️.

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I am still not too hopeful for a Mediterranean sailing season in June, but we shall see.

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